1. List of Services Subscribed Through Manage Engine:

   • Could you provide a comprehensive list of all the services Entelyst has subscribed to through Manage Engine?
   • Are there any additional features or add-ons included in our subscription?

2. List of Focal Points Registered in Your Organization:

   • Could you provide a list of all the focal points registered within your organization who are responsible for managing our services?
   • Please include their names, roles, and contact information.

3. Emergency Contact Focal Point:

   • Who will be our designated focal point to contact in case of an emergency?
   • Is there a 24/7 support contact available for critical issues?
   • What is the procedure for escalating urgent issues?

4. Service Level Agreements (SLAs):

   • Could you share the SLAs associated with the services we have subscribed to?
   • Are there any specific response times and resolution times for different types of issues?

5. Support Channels:

   • What are the available channels for support (email, phone, chat, etc.)?
   • Are there specific contact details for each channel?

6. Maintenance and Updates:

   • How are we notified about scheduled maintenance and updates to the services we are subscribed to?
   • What is the typical schedule for these updates?

7. Billing and Invoicing:

   • Who should we contact for any billing and invoicing queries?
   • Are there any recent changes in our subscription costs or billing cycles?
     
   • current subscription is auto-renewal?

Thank you for your assistance. Please let me know if you need any additional information from our end to facilitate this request.

Best regards,