Hello there,

The success of your service desk relies on the expertise of your IT technicians. But how do you assess each technician's skillset and strategically enhance them?

Join our upcoming webinar to discover the five critical skills every IT technician should master, and explore methods to evaluate and elevate these competencies:

• Technical proficiency

• Dynamic problem-solving

• Continuous improvement

• Proactive user communication

• Strategic workload management
  

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