Hi Users,

We are working on the functionality to calculate the time spent by technicians/group/status for a request. With this we will be able to calculate the time spent by ticket on a Status,Group and Technician & generate corresponding reports. 

Please refer to the following image for further information. 

Please let us know the type of corresponding reports you will be interested. If there is any other scenario/use case please let us know. Your inputs would be valuable in building this feature.

Regards,

Padmakumar,

ServiceDesk Plus Development Team