Error sync data from SDP to Analytics Plus
Hello everyone. Service Desk Plus version 10.5 Build 10514 is what I'm using. I wish to sync data to Analytics Plus version 4.5.6 Build 4560 at this time. I keep receiving an error saying that SDP and Analytics Plus cannot sync data. The file I attached
ADSelfService Plus now offers RSA REST API-integration and other enhancements
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6404. Enhancements: REST API-based integration support has been provided for the RSA authenticator. The RSA authenticator now supports policy-based configuration.
How to delete current Backup Approval?
Do you know hoe to delete Backup Approval when management continue work ahead of schedule? Because we cannot delete it need to follow the schedule.
How to extract template down to item with SLA using query
I want to extract data on the existing template til item with SLA
Filter Problem tickets
option in the problems module to be able to filter the "problem tickets", something similar to what we have in the requests module and in the changes module.
Dynamic group to find machines with specific driver
Is there any way to create a dynamic group to find machines having a specific driver installed? I only need the driver name, not the version number or any other setting.
Problem installing Patch Manager 10.0.575 in Windows 11 or Windows Server 2019
Good Morning everyone, I installed version 10.0.575 of Patch Manager, initially on a Windows Server 2019 server and had several problems. Tried on Windows 11 and also the same problems. Tried with a lower version and also the same problems In short, the
Submit to ServiceDesk button in Outlook
A plug-in for Outlook that creates a toolbar button. This button, when pressed could automatically submit an emailed request to ServiceDesk with the original sender listed as the initial requester, and the technician who submitted it as the assigned technician. This could help with all the emailed requests.
can’t set up work profile
We are not able to enrol some devices (android) by using the Self Enrolment method. Attempting to enrol devices getting this error. "can’t set up work profile"
Threat Maps
Is it possible for Manage engine Log360 to borrow some ideas of Threat Maps like : https://www.proprofs.com/quiz-school/quizreport.php?title=log-360-mecpp-2021n6&sid=332091374
vCenter - problem with adding Hosts and VM
Hi! I have add vcenter to OpManager but Hosts and Virtual Machines contain no data: Can OpManager team help with it?
Issue with requests created by email
Hello everyone, One of my clients has a new problem with requests created by email. When a new one is created, sometimes it doesn't get the correct ID numbe (crescent order following the others), but it gets the ID of an older one already closed. That's
Include additional Notification Method Teams Webhook
As a IT operations team i want the ability for business rules to be able to send notifications specific groups of administrative users via Webhook into Microsoft teams channel OR direct to the administrative user. this is because email is not their primary
Can't find the topic in relation to PDF Printing problem
Hi , in the previous days i opened a thread about a problem i am having in relation to PDF printing inability. But now this thread is not present. why is this? Thanks Kolpano
[New Release] ADManager Plus' latest build 7224 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7224. Features: SOAR Workflow: Integrating ManageEngine's SIEM solution, Log360, with ADManager Plus will allow your SOC team to carry out AD management
Closed tickets in days
Hello All, I'm in search of a query to retrieve information on closed tickets categorized by their closure duration: Tickets closed within 3 days Tickets closed between 4 to 6 days Tickets closed within 7 to 10 days Tickets closed in 10 days or more Thanks,
Lost the ability to have a generic list of departments added when a new site is created
We have 100s of sites with a large list of departments for each site. Most of the time, we keep the departments generic in name to simplify the process. I believe after SD-112649, SD-107047 was applied back in Sept 2023 (Copy Default Settings option is
[Free webinar] 5 quick steps to drive service desk cost optimization
Hello there, Reduced budget wastage, streamlined asset management, and enhanced service desk efficiency—this is everything you stand to gain at the end of this webinar. Join the session and discover data-driven strategies that bring significant improvements
[Free webinar] 5 quick steps to drive service desk cost optimization
Hello there, Reduced budget wastage, streamlined asset management, and enhanced service desk efficiency—this is everything you stand to gain at the end of this webinar. Join the session and discover data-driven strategies that bring significant improvements
We have exciting news to share with you! The MSSP edition of our SIEM solution, Log360 MSSP, is here.
We're thrilled to announce the launch of Log360 MSSP Edition, in our on-premise SIEM solution. In a recent study conducted by ManageEngine, it's become evident that organizations are grappling with a shortage of cybersecurity talent and budgetary constraints.
[ SDF-26025 ] Add many change request to same problem
Hi, sometimes one problem it's solved with multiple change. How it's possible to add another change to same problem? Thanks in advance. Mauro
you are trying to configure sql server 2005 or above version.
Hey, I'm trying to connect a new isntallation of AD360 to new MSSQL instance. and i get the following error: I installed the sqlncli and copy the bcp.exe+bcp.rll to the ad360 home folder. what cna cuse the problem?
Disable User Policy, M365 Options Missing
Hi, On Disable policy page this M365 options are no longer available.
Apply wallpaper to MacOS, but the user still can change those wallpaper by themself.
Greeting, I have to deploy the desktop wallpaper for macOS user, it's successful, but the user still can change the wallpaper by themself. Is there any setting recommended for this matter? Thank you.
How to Hide "Duplicate Request" action?
Dear All, How can we hide the "Duplicate Request" option from the Action Tab on the Request Details page? Regards, Wajahath Farooq
End-of-Life (EOL) Announcement for Mobile Apps from build 13013 and earlier
Dear users, From June 2024, ServiceDesk Plus mobile applications operating on build 13013 or below will reach end-of-life (EOL) after the release of iOS and Android mobile app version 6.0. Users who prefer to continue using the mobile app in build 13013
Supercharge cost optimization in your service desk with report bundles
Hi there, Are inefficient asset purchases draining your IT budget? Should you repair or replace? How does workforce expansion impact IT spending? Discover data-driven solutions to optimizing service desk costs within minutes. With the latest report bundle,
Supercharge cost optimization in your service desk with report bundles
Hi there, Are inefficient asset purchases draining your IT budget? Should you repair or replace? How does workforce expansion impact IT spending? Discover data-driven solutions to optimizing service desk costs within minutes. With the latest report bundle,
[New Release] ADManager Plus' latest build 7223 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7223. Issues fixed: An authenticated RCE security vulnerability (CVE-2024-0252) in the load balancer component has been fixed. This vulnerability was
Backup Sonicwall TZ Series
I am having issues with NCM/Firewall Analyzer in OPM using credentials for SonicWall TZ370. I test credentials but it fails on the process of accessing as admin/enable mode. With Sonicwall SSH interface, I can manually access the configure prompt but
Adding firewalls manually without syslogs
Cisco ACI monitoring
Custom Report: Last Month This Year vs. Last Month Last Year Comparison
Hi Team, We are using MSSQL and I am looking for an SQL query for generating a report that will provide me with information on 13 months rolling Last year last month vs. This year last month. The report should have the following details: 1. Total tickets
Upgrade Manager launch & Skip Forced Backup
I will be upgrading the ServiceDesk Plus platform to the latest build (14.7 Build 14700) this week. The issues that I "Always" have is the ability to skip the forced backup. I have read many articles on this topic only and made the suggested changes to
Store passwords for a website in Profile
I am new to ManageEngine. I have 20 iPads I need to set up (I'm setting them up in Kiosk Mode). Is there a way to set passwords in the Profile for a specific website?
Agent Mode
I can change Administrator password via PAM360 but I can nor change another local admin password via PAM360. I Installed Agent on the resource successfully. According to the error where is "Agent Mode"?
Can not intergate SDP to Analytics Plus
Hello everyone, I am using SDP version 10.5 build 10551 and Analytics Plus version 4.5.6 build 4500. I am trying to integrate SDP and Analytics plus but the following error occurs. Log files and images attached Please help me
Notify requester if tickets has been merged
is there a way to notify the requester if their tickets have been merged with another ticket. We tend to get a lot of duplicate requests that we merge together for less paperwork/tracking on our side, but it causes a little bit of confusion for our end users as they get an email acknowledging that they have opened a ticket but do not get any further notification after we merge the tickets.
ManageEngine SDP - Interactive Request
HI all, I was wondering if in SDP it's possible to create "interactive Request Forms". Let me explain what I mean: For our OnBoarding Process, I have implemented a Policy via ADMP. Once the data is fetched from the HR systems I create a new SR ticket
"Advanced search" for user in the ServiceDeskPlus
How I can turn on "Advanced search" for user (not specialist) with Assigned Roles SDGuest? Or is this impossible to configure for users? PS Version 12.0 Build 12001 and It is not possible to update the program since your type of end-to-end domain authorization
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