ManageEngine app self-uninstalling from laptop
Hi. There is a problem where one user's laptop is having trouble keeping ManageEngine. All other laptops installed ManageEngine app without issues. This one laptop installs the app but then uninstalls itself in a few minutes. The laptop is bounded by
Task to be completed check list
Hi, I'm looking for a way to create a pre-define template as a task to be completed check list similar to the Incident Template. The technician should be able to tick off the items on the list, add note then close the task as completed. Would be useful as a check list for the user disable for example when it comes to auditing time. Thanks,
Inventory - Software Grouping - Automatically add new version
Hello, I'm using the inventory feature software grouping to group software together independet from their version. However, new versions don't get automatically added to the group, even though the option "Add the following versions of XYZ automatically"
Agent Health Check & Remediation
I have 21 endpoint right now that are "down". These endpoints was installed with the previous version Agent, following an recent upgrade of the central server (before i was able to update the installation media for new servers.) I assumed that when agents
Need Feature to send sms to requester while aprive status is need for Clarification
Hi friends, I need a trigger for SMS to be sent to the requester when the approver sets the approval status to "need for clarification" and sends a clarification request to the requester. Does this feature already exist in ServiceDesk Plus 14306 or last
How to set multiple email address
We currently have our system setup so that email are sent to one email address. However we want to expand to usage to our more partner. How to setup multiple email addresses in mail server setting for service desk to fetch up if I use Exchange Web S
Script to add a note from an SDP Plus instance to another instance
Hi Team! We are creating an integration between two instances of Servicedesk that allows us to forward a request from one instance of Servicedesk Plus "A" to another instance "B". (this script has been generated and working correctly). https://support.servicedeskplus.com/portal/kb/articles/how-to-forward-a-request-from-one-servicedesk-plus-instance-to-another
PFSense Logs Issue
Hi there, Having issues with PFSense logs. Things seems to be working fine but in Reports (of course under pfSense), it says not device configured. Screenshots attached for reference and guidance. Thanks
ADSelfService Plus OIDC Login with Nextcloud
Is there a guide or howto somewhere on how to connect ADSelfService Plus with the Nextcloud OIDC login? Because we are currently testing ADSelfService Plus and so far we are thrilled how easy it works in the Windows environment, especially with the 2FA,
After re-adding a router , Netflow analyser shows minimum rate
Hi to all, after re-adding a router in netflow analyser it stopped showing the real traffic which is in the range of 600 Mbps and shows only 2 Mbps or even less. In addition the interface speed is 10 Mbps although the real speed of the router interface
Self Service Portal: Help Text For Users?
In our self service portal, we have widgets to report an issue, and request a service. Some of our users aren't sure when they should be opening an incident or a service request. Is there any way to add help text to the buttons, to display when the mouse
DFS Monitoring
Are there any plans to monitor DFS or DFS-R in Windows 2008? MS is moving toward DFS-R and away from NTFRS in Windows 2008 R2. Monitors for DFS status and statistics would be most helpful.
Button "Submit for approval"
Hi! Is it possible to pull the "Submit for approval" button from the "Actions" drop-down list? Thx!
Task Comment in bigger size
We like to get the comment field in the tasks section in a bigger size
How can I send the Notifications to the Concerns through Schedule Custom Function?
Dear All, We've configured (created) a Survey Custom report which will demonstrate the Survey Ratings which is "Poor" or "Not Satisfied" with Survey responded time of Today. Now, if a New Survey with Low/Poor Rating has been added in the Report Today.
Mor Drivers updates from other vendors
it will be helpful to have driver and bios updates from other vendors like lenovo,hp and more
More Drive support from other vendors
hi can you add more vendors drivers to the system to enable update drivers via patch manager plus ? like hp,lenovo.intel and bios updates+firmware
Report on Assets/CIs change
Hello SDP, I would like to create a monthly report that shows all changes on our CIs (any attributes change). IE: If the servers or Routers or any CIs has a new location or has been decomissioned or has new OS version, etc... Any help on this is welcome.
Software name contains the name of the machine associated to it.
On the CMDB, I have hundreds of CIs in the software Product type. They are all OS. They are scanned by SCCM. The name contains the OS name + the name of the machines on which it's installed. On the ASSET side the name is correct. As a result, I have hundreds
Support analysis tool for Healthcheck for version 12.7.132 and above
Support analysis tool for Healthcheck for versions below 12.7.132
Using OpManager's free MIB browser
Can I integrate Nessus Professional with EndpointCentral?
I know EndpointCentral can integrated with Nessus.sc and Nessus.io. However Nessus Professional supports API key also. Can it be integrated with EndpointCentral? 3) Can I integrate Endpoint Central with Nessus? Since Nessus does not support APIs for integration,
Close automaticly problem tickets
Hi everyone, Is there an option to close problem tickets after "x" days? Something similar to what we have with request tickets. At this moment the technicians change the ticket to solved, but manually they have to be changed to closed.
Disable users
Idea: Disable users ( requesters and tecnicians)on servicedesk plus is good idea beacuse When move or leaving the organization, username should be disabled but its information should remain
Best practice to patch browsers.
Hello, what is the best practice to be able to update edge and chrome browsers in general through patchmanager. We have many problems with this, since they are not updated because there are processes running or users simply leave the browser running and
Spaces
When a user enters a password in the self-service module how can we prevent them from using spaces? thanks in advance Pete
Tech Availability Chart
Hi, We are using ServiceDesk Plus V 8 build 8016. How can we make the tech availability chart available to users who are not admins in ServiceDesk Plus? Thanks, V.Tech
Solutions Tab in SDP - Solutions Templates?
We'd like to have some consistency in how solutions are documented as well as general knowledge. Is it possible to create a couple of templates that we can use to standardize our knowledge/solutions?
Domain scan error
Dear Team, We got this error while doing ldp connectivity test. We observed a domain scan fail in a client environment, yet the network scan was successful. Kindly assit if this is a familiar error
Colour Unassigned requests
When we receive a ticket its displayed in a red colour, once it's categorised and assigned to the correct team it turns white with bold text. is there a way to add a colour to Unassigned tickets to highlight its urgency in the queue? apart from the bold
Issue with Storage Devices - QNAP NAS - StorageAPI credential failed : Test connection is failed
We have a number of QNAP NAS's which I am monitoring as OPM Storage Devices. The devices add in without error and monitor ok, but I get random credential failed errors mixed with credential test passed all through the day. When I do a manual test of credentials
Uploading an image attachment to a request with powershell
Hello, I am unable to attach an image to a request using a powershell script and the API. This works just fine in BASH. I can use the following bash script with no issue: curl -X PUT \ -H "authtoken: ABC123" \ -F "document=@/filepath/" \ https://url/api/v3/requests/124564/upload
Remove "Trust this browser" from the 2FA login page
New security requirements are causing us to require 2FA for each login. Is there a way to either remove the "Trust this browser" checkbox from the 2FA login page? Another option would be to change the timeout on this setting to 1 day, or even only an
How to add "Select Approvers" in template of Free version as it is not shown here?
How to add "Select Approvers" in the template of Free version as it is not shown here? Ref. attached. Your Version : 14.6 Build 14610 Latest Version : 14.6 Build 14620 View Service Pack Details License Type : Free Version License ID : - Product Edition
Im having trouble setting a automation to run on an hourly basis
Hello i want an automation run every hour on the hour . I used the excutim to run at custom and Every 60 minutes,from 2024-01-22 01:00. Would this be correct?
Default reply template in not working on mobile
Hi, I would like to bring to your attention an issue that is crucial for our workflow. The reply templates are not available on mobile and even the default reply template is not being applied properly. Since our technicians are mostly out in the field
Critical Issue with PXE Media Functionality After Latest Update: Seeking Assistance and Solutions
Hi, Not receiving a response from support, I'm posting a message here. Since the last update (11.3.2400.6), our PXE media is no longer working. We have two endpointCentral servers, and the issue is present on both. We restored our machine to revert to
API Call for device configuration
curl --location 'https://myserver.net/api/json/v2/ncmdevice/getCurrentConfig?apiKey=myapikey&deviceId=2661' I can pull the device list and and a few other items but trying to pull the current device configuration fails with a 404 error. Anyone able to
FAILURE :Exception occurred while performing the operation
Hello all, When I try to delete a CI in the CMDB, I get the following message: FAILURE :Exception occurred while performing the operation Any idea what the cause could be? B
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