Teams Channel Addin Search Requests by Ticket ID or Requesting User

Teams Channel Addin Search Requests by Ticket ID or Requesting User

As a helpdesk operator i want the ability to use the teams addin to highlight a ticket and discuss it in teams;   i want to be able to search for a request/incident by requestor or request #ID in addition to current request title.

the current ability to only search requests by title is inefficient and using request #ID is significantly more efficient.
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