Notification Variable for Request Solution date/time?
I'm attempting to set up a very simple additional notification on a certain request type, but cannot seem to find a variable that can be used to insert the ticket resolution timestamp: Does any such variable exist that can be used here?
Is posible to send notification to technican after user add attachement without using reply?
Some users posting additional attachments without including it in the reply, but by modifying the ticket itself. In this case technician does not receive any information that user has changed his ticket. I didn't find an option to add a custom trigger
Global function doesn´t work
Hello, I tried to use a global function called “Create new request from main request” in the lifecycle when the main request is closed, but it didn't work, what did I do wrong? PS: It is worth clarifying that I filled the data requested by the function
Add Button Downtime Schedules to menu
Hi OpManager Team. Could you Add new button to menu "More" in device page with link to adding new Downtime Schedules of this device. It will be more usable for routine of monitoring teams.
Extending Workflows to incidents, service requests, problems, and assets in ServiceDesk Plus Cloud
We are delighted to announce that workflow automation capabilities in ServiceDesk Plus Cloud just got more powerful! Workflows, which were previously available for changes and releases, have now been extended to other ITSM practices too.You can now build
Auto CLose a Ticket when the Approve replys with "denied"
I have a Service desk ticket that has an Approver to option "approve" or "deny" the ticket.. Does anyone know how to automatically change the status of a Service Desk Ticket to "closed" if the Approver "denied" the request? Thanks, Bob
Query on assets associated to Problems.
Hello SDP, I'd like to run a query reporting all assets associated to problems. The report would include, asset name involved, Problem Title, Problem ID, Problem description.
Upcoming enhancements in workflows
Dear Users, We are elated to announce the upcoming enhancements in workflows. Below is a brief run-through of the same. Workflows for Incident/Service Request, Problem and Asset Workflow is an automation that admins can configure to ensure the smooth
agent_troubleshooting_tool
Hi, is there a way to use the agent_troubleshooting_tool as a commandline tool without displaying a gui. We want to find out agents not working by using the troubleshooting tool triggered by a GPO script reporting the results to a central text file on
Report on CIs that do not have any relationships
Hello SDP, Is that possible to get a report on CIs that do not have any relationship?
Is there any way to have the MDM turn off or disable Wi-Fi on iPads?
These iPads are corporate owned and have an active cellular connection so we would like to just turn off the Wi-Fi on them to make them a bit more secure. If we can do this, we would like to ensure that users can't just turn the Wi-Fi back on again. Any
AD Manager starting server
Hello, on my AD Manager server (version 7.1.0 patch 7117) I installed ManageEngine_ADManager_Plus_7_2_0_SP-2_2.ppm and now the server won't start. Tried to install ManageEngine_ADManager_Plus_7_2_0_SP-3_2.ppm but receiving message error (see screen shot).
Patch 38761 is installing Microsoft Edge Beta Version
Patch 38761 is install Microsoft Edge Beta Version and requires a reboot when the patch says it does not require a reboot
Set Ticket to Email User based on no activity
Hi, I want to setup in SDP a status called "waiting user" that will email the user asking if they still need assistance after the ticket has been open for 3 days with no activity and then again 3 days later and 3 days after that close the ticket with
Mandatory: Asset Additional Field
Hi Team, Is there any way to set mandatory any Of the additional fields in Asset Explorer? Please confirm. Thanks Mostafiz
Deluge Script to share Request to a department
Hi I‘d like to do a Deluge script to create a „Request Custom Function“, so I can use it in a „Custom Trigger“ to share special new Requests to a Department „9020“. Like I can do manually in the GUI. I‘m beginner in creating custom functions. I‘m very
Dynamic fields
Hi all, Version 14.3 Build 14304 How can I populate values dynamically in Choose access drop down based on the values chosen in Choose Application dropdown? This is my form: Thanks
Status Comment in notification email template
In SDP I have added a custom notification trigger which will notify the assigned technician when a request is taken from OnHold to Open. I was wondering whether there is any way to include in the notification email template the status comment from the
How to Make Notes Mandatory if the Status is Set to "Onhold" only on Service Request?
Dear All, Is it possible to make "Notes" mandatory on Service Request if a Technician is setting the Status to "Onhold"? Currently. I believe it is possible through mandating it by making use of "Request Lifecycle (RLC)" on specific template but is it
Show site-specific incident templates to Requester
Hi, Is there a way to hide all other templates and only show incident templates related to a specific Site that the Requester is a part of, from the home page? Thank you
Servicedesk plus free license on CLoud
Hi Can we setup free license of Manageengine servicedesk plus for 1 year on cloud with 5 technician logins?
Visual Studio Updates
Is there a way to get Visual Studio updates for Endpoint Central Patching? They're in the update catalog, but they do not come down as supported patches....
How to shutdown inactive computers using Endpoint Central?
I'm trying to follow the how to found here: https://www.manageengine.com/products/desktop-central/shutdown-inactive-computers-how-to.html that provide instruction on setting up a computer to shut down or log off when Idle. The instructions are not complete
Update information and filter every few seconds
Can you help me with the following improvement please. Sometimes we are reviewing leaked or specific information, for example performance in MS SQL. but every few seconds the information is updated and the filters that we previously had configured for
Gain key insights for effortlessly managing network configurations with Network Configuration Manager
Hello there, Network configurations are the backbone of your network infrastructure, and managing them manually or without adequate tools is challenging and prone to errors. Join our free training sessions to discover the full potential of Network Configuration
standart file in backout plan changes templates
Hi I have a change template. I want to add an existing procedure files to the bacout plan and roll out plan. When this change is initiated, the standard should automatically appear in this template.
SDP telephony integeration :what's wrong with telephony integration ???
watch the attached video first hey guys I changed my Isabel telephony firewall settings . and telephone stopped working. When I attempt to access the settings by pressing the button, the page opens briefly (approximately 1 second) and then closes automatically.
The maintenance of AMS has expired. How can I upgrade the version?
Hello , The maintenance of AMS has expired. How can I upgrade the version?
AD Authentication
Hello, I'm configuring Network Configuration Manager and trying to get AD Authentication working. First I tested with all users defined in AD: In Settings > Authentication > Windows Domains, I created my Domain with "Domain Name", "Domain Controller",
Approve status to be sent
Hi When I send a request to approver, approve status change to"To Be Sent" Whats "To be Sent"? and Why approver can not see request for approval?
AD360 rolls out build 4404 with new enhancements including a revamped UI.
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4404. Enhancements The Tomcat version has been upgraded to 8.5.99. The Compliance tab has been revamped with a fresh user interface. Issue fixes An issue which occurred
How to set up automatic transfer of work orders to other technicians when technicians are on vacation
Hello，SDP have this setting ? SDP VER 13.0
How can we mandate the Task Comments while Setting the Task Status to Onhold?
Dear All, Is it possible to mandate the Task Comments while setting the Status "Onhold" by the Task owner? Currently, we've made the Task comments mandatory if the Task owner is setting the status to Resolve/Close. Regards, Wajahath Farooq
Doesn't SDP automatically skip a level if there is no data mapped to the Org role?
Hi Guys, I have a bit of confusion here. There are 2 levels of approval in a service request. First one goes to $Department_Manager and second level goes to another email ID. Now, for some certain Departments there is no data mapped to the Department
BitLocker Management
Hi, Trying to deploy BL to members of an AD group to simplify management. I have created a Static group with AD group. However said group won't show up under Policy Deployment
AD Account Credentials No Longer Work
We have been using ServiceDesk Plus for years, no recent changes, and as of this morning all of the technician's AD based logins were showing as Incorrect Password and has everyone locked out. The local admin password is also no longer working, even after
Is it possible to make Microsoft Flow based on an existing flow by simply copy and pasting the flow or saving it under another name?
Is it possible to make Microsoft Flow based on an existing flow by simply copy and pasting the flow or saving it under another name? I want to make a virtually identical Microsoft Flow with the only difference being the destination Microsoft List that
Custom User group based on AD security group
i would like to make a software package available in self service portal only for licensed users. my thought was to make an AD group and then a custom user group sync'd to that AD group. i cant seem to make that happen. is there a better way to accomplish
Identity360 introduces MFA for endpoints!
Greetings! Protect your Windows machines by keeping unauthorized access and other threats at bay. Feature: Endpoint MFA: Identity360 extends its MFA support to protect Windows machines joined to Azure AD or part of hybrid Azure AD environments with an
Masterclass 2024: Episode 4—Extend proven ITSM best practices to other business functions [May 30]
Hi there, We are excited to invite you and your team to the fourth episode of this year's ServiceDesk Plus Masterclass series. In the fourth episode of Masterclass 2024, we will discuss how you can effortlessly enable other departments like HR, legal,
Next Page
