[SDF-70265] clickable hyperlink within field OR link solution page to a CMDB entry
11.1 Build 11123. Professional w/ CMDB and Service Catalog added component. This has been discussed before. posting in case there has been an update or work-around from anyone. I would like to create a custom field under a CMDB entry containing a hyperlink
Problem with saving on exiting report
Sometime we run exiting report but when we save, it save overwrite on another report.
[SDF-103120] Changing request status on reply introduced more clicks...
On version, prior to 14.1, all I had to do was to select an option from the drop-down menu when replying. Now, another popup window pops up (On Hold Scheduler) and then you have to click the button. We don't use this feature. How can I disable this?
Moving from Windows 10 Pro to Ubuntu - restored data was successful but unable to access the Web UI
We have 13k tickets, attachments etc, the restore of the backup file was successful and I can start the app with sudo sh run.sh but I am now unable to access the Web UI. I tried with Ubuntu Desktop and Ubuntu Server. Any ideas on how to fix this? Build
manageengine pam360 Number of passwords that violate password policy
Hello, I'm facing an issue with the password policy and all my resources were shown as non compliant.
imported requests and associated assets
Dear Valued Team , i have question here i prepared excel sheet from my old system to import it on servicedesk plus and also imported the assests by sccm connectotor and assets are assigned to user when i open new request the issue here is for imported
SCCM and Product name
Hello SDP community, The SCCM scan seems to generate some strange product name. Is that a bug? See screenshot (laptop) In the screenshot, there are 2 machines that I would like to reconcile. The one above has a strange product name (scanned by SCCM),
[Free Training] Gain invaluable insights and techniques for effortlessly managing network configurations with Network Configuration Manager
Hello there, Network configurations are the backbone of any network, emphasizing the importance of careful monitoring to ensure seamless operations. Join our free training sessions to delve into the capabilities of Network Configuration Manager, a comprehensive
Email Notification to Solution Creator/Owner Based on Review/Expiry Date
Is there a way to send an email to the person who created a solution that is based on the review or expiry dates in the article? You can send an email to the Topic Owner but not who created the solution. We don't' use topic owners so that is of no use
Install APK Endpoint
Recently, we have published the "application server" in the company on the internet, and fortunately, the connection has been established from the outside and the main panel can be seen. But the problem we encountered is the issue of installing the relevant
Setting Priority by FaFR doesn't work anymore (Change Module)
Since 14505 this code doesn't work (doesn't work on 14600 either) OnValueChange for Impact and Urgency var Priority_Matrix = { "4. University": { "4. Very High": "1", "3. High": "2", "2. Medium": "3", "1. Low": "4" }, "3. Institution / Computer Lab":
Import domain name during LDAP import
Hello, despite my previous answer (https://pitstop.manageengine.com/portal/en/community/topic/sdp-doesnt-fill-domain-name-in-users-details-during-ldap-import) marked as "Answered", I stil can't resolve this issue. As Dinesh said, I can configure default
When was a report last run
I know this was asked about 14 years ago, but didn't see any good answers. We have a lot of reports created by various people over the years. How can I tell when was the last time a report was run, so we can go about removing those that are obsolete and
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Vulnerability Manager Plus' security component - Secure Gateway Server with a few issue fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Patch Manager Plus' security component - Secure Gateway Server with a few issue fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in this build,
Upgrade to the latest Secure Gateway server build now!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements. Please Download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90105) on this readme page.
Reconcile users
Hello SDP community, We have a number of users duplicate some have been created manually and others imported via AD. Is there a way to reconcile the duplicates as it is for Assets? Thanks in advance for your help.
Imported AD users have "full name" as username preventing SAML from working.
I want to use SAML for PMP or at least test how this works for then other sites. We use WatchGuard Authpoint which lists PMP as supported and even has a guide for setup. All good with setup but on logging in I get "SAML Auth - SAML SSO Failed.". Checking
ServiceDesk and CMDB data integration
Hi guys, I have question regarding using and integrating cmdb with SD+ requests. Lets have the following two cases: Case 1: I want to have a request in SD where ppl can request for share folder creation and provide some details such as owner etc. When
No Managed Server
Hi, I am in the process of trying to trail the enterprise version the application, however I am currently having trouble setting up any applications. I did the following: Installed Central Installed Probe Logged in to Central Went to Applications > Download
OpManager as Docker Images
Wouldn't it be nice to have OpManager as Docker Image? Multi module installations are just a docker compose and DB is either a PostgreSQL container or external DB server, which can be configured via the docker file. Both installation and upgrade would
NetFlow Analyser 10.2.50 stopped working
I've been running NetFlow Analyser 10.2.50 on a Windows server in my homelab for years. I originally had version 9 and upgraded to 10 when it was released. I didn't upgrade beyond 10.2.50 as I have a free 10 interface license that doesn't work on later
Where to find Technician API Key for rest
Hi, Using ServiceDesk plus On Demand, I'm trying to get hold of my technician API key, i've seem various versions.. for different version, non seem to be valid. Clicking on my profile - no option, personalise - again no option, going into settings, and
Prioritize Rules Blank
For some reason when I go into the User Creation Templates>Creation Rules>Prioritize Rules, the list of rules no longer appears. See below. Anyone else running into this issue? It worked fine last week. I've tried multiple browsers (Edge & Chrome) and
Updating DepartmentNumber field
Hi, We have a SAP SuccessFactor CSV export with details needed import ta AD. Automation is correctly configured and for new employees works without any problem. But for existing employees it does not update DepartmentNumber AD field after employee changes
Patch Tuesday updates - January 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : 2024-01 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5034167) (ESU) 2024-01 Security Only Quality Update
QOL - Is it possible....
Hey Community! Is it possible to auto assign a ticket to a technician if that technician replies to the ticket via email? Thanks! David
Notification in free version.
only two notifications are working ( email notification) 1. notify requester when new request is created 2. notify requester when request is resolved. but in other cases like below notification is not working although we have selected the option same
User department field could not update from active directory
Hi friends, User fields like department could not sync from active directory by delta sync or full sync Only with manual sync department field will update properly. How can I fix this problem? My SDP version is 14306 and my database is MSSQL
Password Expiry - automated email alert
I would like to know its possible to alert on passwords that should be rotated after lets say a 12 month period, i.e send an email to a owner of that account to change it
Waterfall Chart
Hi Everyone, I'm wondering if there is a to include a waterfall chart as an option? If not is that something that can be added to the roadmap for Analytics? Thanks Steve
How to remove "unwanted" scanned nodes?
Hello SDP, SCCM scan and upload thousands of unwanted Software. It scans the C:\ prog directory and define components or unused shares as a Software. My first potential issue with that, is the license consumption. I guess a software scanned and uploaded
Send email after change status of Assets
Hi! Is it possible to configure that when the status of an asset is changed, an email is sent to the email address?
ManageEngine ServiceDesk Plus MSP version 14.6 - Build 14620 is released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.6 - Build - 14620. We also released a couple of features in the recent hotfix releases. Please refer to the Migration path and the read me available to upgrade your SDP
ServiceDesk Plus MSP: Change Account by Business-Rule depending on keyword in subject
Hi all, Environment: ServiceDesk Plus MSP v14610 (postgresDB) with a partnering helpdesk we share support for same customer. The partnering helpdesk uses only one email-address to create a request in our ME. To distinguish between diffrent accounts/customers
RDP CONNECTION ISSUES
Unable to connect through rdp console session. There is not much to see in log. When i click the rdp console session, it open a new tab then close immediately. Need some assistance here.
Auto-Close help please
We are currently using version 8.0.0 Build 8016 of ServiceDesk plus and would like to setup an auto-close rule to close any requests that have been in the state of 'Waiting User' with no updates for 20 days. Is this possible? We can see the request closing rules but must be missing something obvious if we are able to set a counter on the waiting user time. Sorry if this a silly question. Any help or pointers would be great Best regards Paul
MFA on Endpoint: This page can't be displayed
We encountered the following problem: in the login window we receive the message "Can't reach this page": However, the page opens successfully in Internet Explorer and Google Chrome browsers on problem machine. The problem is observed only in the login
Restore deleted file
Hi, I've accidentally deleted a file in a pc with the file manager tool in system manager. How does the file delete work? Is it possible to restore the file? i can't find it in the recycle bin of the pc. Thanks, Matteo
setup SSL
anyone know where new instructions are to set SSL certs in new patch manager? the instructions I see don't even match the server. the instructions call out "Apache" folder under the server install directory. there isn't an "Apache" folder on the ser
Next Page