Generic SQL Injection Vulnerability
Hi, Our Security office ran a scan using Nessus Tenable on our on-prem SDPlus server and the following vulnerability came up. https://learn.microsoft.com/en-us/answers/questions/212202/cgi-generic-sql-injection-(blind)-vulnerabilty Could this be a false
The web service Netflow Analyser is down
Hi, please help me solve the problem with the Netflow Analyzer web service. Previously, access was carried out via tcp/8080 port. But today it was configured to use a tcp/https connection using a self-signed certificate. After these settings, the server
Invite new user - template mail
Hi, How customize inviate e-mail with sended afer enable self-service login for user ? "Enable Self-Service Login From the requesters list view, enable the check boxes beside the requester(s) for whom you wish to enable login. Click Actions > Enable Self-Service
Close request via mail.
Hi! An interesting feature of closing a request via mail! We would also like to implement the function of closing the request at the click of a button. For example: An email arrives about the execution of the request and there is a link "Close request"
Client installation broken
Hello everybody, I'm having the following situation here. I installed Endpoint Central via instructions, and finally tried to distribute the agent to the related machines. Trusting in what has been done, my dumb idea was to distribute it to all of them.
How to reset and delete router in Netflow analyser
Hi to all, my implementation of netflow although it started OK, then ended up in showing wrong rates which i can not bring back to normal, for example my router show 2 or 3 Mbps of traffic although it has 600 Mbps. I do not know what went wrong so i thougth
Data Security Plus integrates with Log360
Dear All, Joining the Log360 bandwagon is DataSecurity Plus, a data visibility and security solution, capable of data discovery, file storage analysis, and Windows file server auditing. What benefits does this integration bring? Data discovery Find, analyze, and track sensitive personal data—also known as personally identifiable information (PII)—stored in files, folders, or shares. File server auditing Audit and monitor, report and alert on all file accesses and modifications made in your file server
Report on the number of requests approved
I'm looking to build a report to list the amount of requests that one approver has actioned. I have done this for Change requests but I can't locate the fields needed in the Request module. The use case is we have a contract approval workflow with different
Status Change - Requester Responds to Closed or Resolved Request
As of now when a user responds to a closed or resolved request it goes back to a "New" status. We have a status that we like to use called "Responded". How do we change the system to use the "Responded" status instead of marking the request as the "New"
Automate SCCM integration scans?
Is there a way to have the SCCM integration run its probe periodically? At the moment, it seems to only run a scan when I manually tell it to do so, but I'd like to run such a scan on a schedule as well?
Sync error
After my Samsung Tab was unused for some time - it can't sync anymore.
Endpoint Central | Audit options
Hi. Product: Endpoint Central As far as I know, on Audit subject, I'm only able to customize "Maintain events history for x days". Is there any option to grant logs persistence, repository location options or foward logs to a SIEM? Thank you.
[SOLVED] REST API - Download attachment
HI! This time I would like to ask about handling attachments. I couldn't find any additional information about handling requests' attachments. In this documentation ( https://help.servicedeskplus.com/api/request-operations.html$Attachment ) there is written that it's possible to add attachment. How about downloading / viewing attachments? Is this functionality included in GET_REQUEST. The last question is about deleting request, Is it somehow possible during EDIT_REQUEST? Thanks in advance for the
Exclude computer import from AD
Hello, I need all computers with a name that begins with SRVNNNNNN to be completely excluded from the patchmanager. I understand that I can make a group and not apply any automatic tasks to them, but the patchmanager still shows them as unpatched servers.
Nasuni NAS
I saw another post about Nasuni being on the roadmap for 2022. Just was wondering if that was still in the works. Nasuni is our primary NAS and would love to add it to ADAudit.
Unable to patch Zoom software
I see various versions of the application in the Patch Management section, however, none seem to target the installed versions that my endpoints have.
Creating Constraints
Hi, I'm trying to get this installed to run a trial, I've pointed it to an MSSQL server, it went through some steps about creating the database, now it's sat at "Creating Constraints" and has been for at least an hour, is it normal for this initial setup
How to Delete Assets Additional Fields created earlier?
Dear All, We have created few Assets Additional Fields for our Assets which is now currently being displayed on the Assets Details form. Now, is it possible to delete those additional fields created on Assets Additional Fields as it is of no use? Regards,
Migrate the rules to another user
Hello, I have encountered such a problem: The employee , responsible for SDP, who created a lot of the configurations and rules has left the company, and when his Active Directory account is deactivated the rules he created stop working. The question
How can I run a report of TIme Spent by technician that includes work logs in Changes?
How can I run a report of TIme Spent by technician that includes work logs in Changes? I have added columns for Time Spent and Time Spent Technician but it does not include Time spent in work logs in Changes module only work logs from Requests modul
FreshService Integration for Cloud edition
You have a freshservice integration for the on premise version of Endpoint Central. The cloud edition does not support this. Is there any roadmap of bringing this feature to the cloud version of EC? Link for reference to the integration Freshworks Endpoint
reports time worked
Hello. We want to try this product. But there is a question. I have 4 specialists who work from 9 to 18. Every day from 18 to 9 and on weekends, one of them is on duty. While on duty, he receives requests manually and resolves them. But the time spent
Technician Cannot change status ticket Request or Incident when Ticket is already Closed
Can you guys give us solution, when a ticket status is closed, all technician cannot change the status into Reopen, Inprogress or Resolved and only admin can change the ticket status, the requestor has to create new ticket if the is already closed In
MAC OS Patching
Good Afternoon, Has anyone been able to successfully patch MacOS with endpoint central? I've tried a few different OS patches and all of them fail, endpoint central support has not been very helpful
Report needed - Tickets submitted by NON-TECHNICAN users
I need to be able to easily pull reports on how many tickets are submitted from end users via the self-service portal as opposed to by technicians. We have around 80 techs so manually creating this is tedious. I was very surprised that this wasn't already
How can we make Resolution Attachment Section Mandatory while resolving the Incident Request?
Dear All, We've created a new Incident Request Template which will be used only to raise Major Incidents Requests (i.e., P1 Priorities) which will only be raised by the Technicians. Now, we've an audit requirements to mandate the attachments on the Resolution
Business Rules Notifications
We have several business rules where we use notification to send out messages. Most of these were created with older versions of SDP and it was easy to setup the notification. We are currently on 11.305 and I am having trouble finding where to insert
Report on Custom AD Object for Specops
Hi, We are using Specops for managing passwords with varied expiry for variable password lengths. They store the information in a custom AD container within the User object. The password information is then in an attribute called flags within the specops-spp-pwdHistory
M365 Security Plus build 4606 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4606 Issue fix: An issue where technicians using Microsoft Edge could not access any data when they log in to Microsoft 365 before accessing the M365 Security Plus
M365 Manager Plus build 4606 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build-4606 Issue fix: An issue where technicians using Microsoft Edge could not access any data when they log in to Microsoft 365 before accessing the M365 Manager Plus
Any roadmap for using something other than SMB for software deployment?
The official list of ports needed for Endpoint Central, does not mention 445/SMB. (Frequently Asked Questions | ManageEngine Endpoint Central). But we've hit a roadblock in using Endpoint Central, as the requirement for SMB didn't become apparent to us
Scheduled CSV IT Asset Import
Hello all, Is there any way to schedule a CSV import file? I'd like to import a daily inventory of our IT assets coming from different sources such as Vsphere, Commvault, etc (it would be separate files). I would also like to do the same for the relationships.
Can't update worklog (Change/Task) additional field via API
Hi, Team, I'm trying to update a worklog additional field via API but it seems that it is not working. I saw that there was an issue that was detected 5 years ago and it also had an issue ID: SD-69133. (https://pitstop.manageengine.com/portal/en/community/topic/how-to-update-user-defined-field-in-worklog-via-rest-api-powershell)
Exchange Reporter Plus build 5715 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5715. Issue fix: An SQL injection vulnerability which occurred when exporting a report, as reported by minhgalaxy, has been fixed. How to update? Update using
create a report that shows me all the computers, where I can see which group and automatic task they belong to.
Hello, I need to create a report that shows me all the computers, where I can see which group and automatic task they belong to. Sometimes I have computers that don't belong to any "custom group" and I have groups that don't have any automatic tasks assigned
How to add to request field containing list of departments
I want to create request to create user in AD and one of the fields should be with new user department attribute (pickup list) but I cannot populate values from departments table. It would be perfect to notify manager of that department about that request
Make Survey Reports visible to all Technicians
Hi It would be nice if we could show the Survey Reports window to all Technicians or at least the team leads without having to grant full admin access. I can't see any way to access this window without also having SDAdmin role. Maybe an additional default
How do I clear out my registered Assets and start over?
Deleting 100 at a time takes forever... Previously we used the Agent-scanner but that was turned off several years ago and now I've recently activated the SCCM scanner. Now I want to clear out ALL items not present in the latest scan from SCCM, all other
Can No Longer Sign-in on Port 8383
Hello, Over the weekend we patched our Endpoint Central Server to version 11.2.2325.24.W. After the patching was completed, the Endpoint Central login page will load on port 8383, but nothing happens when you hit the 'Sign-in' button. If I change the
Activate automatic ticket closure without notification
In our environment, it is necessary to send a single notification to the technician, requester and the person e-mail id(s) to notify, for this we create custom trigger and deactivate the notifications that the tool gives us by default. Unfortunately we
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