Notification Profiles - usage report
Hi ALL We have 50+ Notification Profiles. How i can get report about usage each of them ?
Request Management - number of requests submitted per hour
Count of request inflow per hour - provides an insight on monthly opened incidents per hour. It provides you a quick determination on timeframe that received a large number of incidents. This information can then be used by an incident management administrator to determine if a particular department requires additional resources to efficiently manage the number of incidents. PGSQL: SELECT EXTRACT(YEAR FROM (to_timestamp(wo.createdtime/1000)::TIMESTAMP)) "created time", CASE WHEN EXTRACT(MONTH FROM
Usa a common requester for different Acconts
HI, Use a common requester for several accounts? I'm sure I'm not the only person facing this issue with the MSP product. It is not a unique scenario to have customers, departments, or organizations that share a common requester. Not having a solution
Planned US Datacenter Maintenance on 25th Nov, 2023 and on 2nd Dec, 2023 from 6:30 PM to 09:30 PM PDT
Dear Customers, Our US Data Center is set to undergo an annual infrastructure maintenance on the 25th November 2023, between 06.30PM and 09.30PM PST, and again on the 2nd December 2023. The planned maintenance window is between 06:30PM and 09:30PM PDT
Trying to create a formula to only count completed tickets in a certain date range.
Here is what I have but I get not results from it countif(("Request"."Request Pending Status" = 0) AND ("Request"."Completed Time" >= DATE(2024-04-01) AND "Request"."Completed Time" <= DATE(2024-07-01)))
Allow requesters to customize which notifications they receive
This was a feature of a ticketing system we replaced with ServiceDesk Plus Cloud, but it had a neat feature I wanted to suggest here. Our old ticketing system had a list of default notifications that the sys admins configured, but each requester user
Change the Department after the users has raied a ticket
Hello, I have had a number of users that have created job tickets before we had the full information on them, i.e. we did not know their department info. we have now updated their department data but the reports are still showing that they have no department listed, but does show other data which is up to date. how can I change the department info on the raised job tickets Thanks Iain
Enrollment Faild
Hi, the server was installed from scratch. We try to add a smartphone and get an error that you can see in the picture. What could be the problem? Thanks
Need help with script
Hi, I need a script for the requester confirm that certain things are placed right, when i first tried it executed twice, so i searched for a similar topic on the forum and i found it but now it dont stop the request submission if the requester press cancel if ($CS.isFormSubmit()) { var x = confirm("É um teste?"); if (x === false){ alert("Refazer"); $CS.stopFormSubmission();} else {alert("Tá bala");} }
Failed upgrade from 14600 to 14720
Hi, During upgrade from 14600 to 14720 I had an error: ------------------------------------------------------------- Going to take full backup with file attachments ------------------------------------------------------------- Backup Directory : .//backup/backup_postgres_14600_fullbackup_upgrade_04_10_2024_21_17
Supported Operating systems list for OpManager & OpUtils installation
Dear Users, Please be informed that from July 31st onwards, OpManager & OpUtils application will not support these operating systems (and the older versions below it) for its installation. Windows 7 Windows 8 Windows Server 2008 CentOS 6 RedHat 6 Mandriva
attachments from application
Would you like to know why in version 14.720 in the iPhone application you can only attach only 5 photos at the same time?
[Product update] Insightful new reports and SSO for ManageEngine apps now available in ADSelfService Plus
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6407. Features New reports for deeper insights: ADSelfService Plus now offers fourteen new reports that provide deeper insights on user behavior pertaining to MFA
Work Log Type by Site
Hello - Is there an ability to configure Work Log Type by Site instead of just a long flat list of values that can be used for ANY Site? For our internal time tracking system, we often have different Work Log Types for each Site (our customers) so this
Technician facing permission issue.
Dear, We have one user who is a technician and part of a group but always get permission dined whenever he raises a ticket (Warning) but even though the ticket gets created! Please find attached for your reference. Thanks
Save purchase Module sorting .
Hi In the purchase module, sorting to see a purchase's request is not saved. and after entering this module and seeing the newest request, I must sort again. I suggest that the sort change to save mode be made automatically after last selecting an item
Can I automatically assign a job to a technician regularly?
Hi there I've just been using this software for a week now and my Manager would like me to use it to automatically assign some of the work that the dept does regularly (eg daily) to a technician without me having to manually issue the job. Can i ask if
End of support communication
Hello SDP, Do you have a process regarding the end of support version of SDP? Where can we find this info?
Is there a report to show technician permissions, roles, and support groups?
I want to complete an audit of the technician permissions and roles to ensure they are consistent and applicable. Is there an existing report or way to pull this information?
Installing Feature Pack Update for Windows 10 - November 2021 Update (21H2) and Feature Pack Update for Windows 10 - October 2022 Update (22H2)
Hi all.. I have some systems that need the following updates: - Feature Pack Update for Windows 10 - October 2022 Update (22H2) - Feature Pack Update for Windows 10 - November 2021 Update (21H2) But patch manager cant download... Some have any idea how
Update the Asset Tag# - BIOS - via Endpoint Central agent.
Dear Team. In most PCs, there is a field in the BIOS called Asset Tag# which can be used by individual companies to track their assets by manually keying in the company asset Tag#. (I have seen this for Dell and Lenovo PCs/Laptops). This is separate from
What is the latest version of Endpoint Central? Feel like I have been on 11.2.2335.9 for months now?
I am seeing much newer versions (11.3.24xx.x) referenced in a few threads on the board here - what is the story with some having it and others (like me) not? Appreciate an update on this. Cheers B
Is there a master Patch List or App list somewhere?
Been searching for a master patch list or database/catalog to search. Even a list of applications that are patchable using the Patch Manager/Endpoint Central tools. Does such a thing exist? Thanks, Jeff
Office 365 Update channel change
We're currently on the "current" channel for 365, is there a way to use EPC to change to the Monthly Enterprise or Semi-Annual channel?
ADAudit: How to alert on a server reboot ?
Need to know when a server is rebooted or shutdown. How do I set this up for a specific server?
Add attachment to an template?
I was wondering if anyone know if you can add an attachment to a template? We want to add a document that people need to fill out for certain requests and figure it would be easier if they could download it directly from the new request (template) instead of sending them to a link.
Issues with 11.3.2406.9
April 2024 Patching. Prior to updating to 11.3.2406.9 the initial batch of Cumulative updates for April were showing in the missing patches and are still showing correctly in the Missing Patches list. Since updating, ASPNet Core, .NET Runtime and 365
Email Blocked
In the last couple of months, i have noticed the email are being blocked. What needs to be done on O365 mail servers to allow it. Its blocking the bounces@mailer.endpointcentralplus.com email address. I have added the domain and email to allowed list.
[New Release] ADManager Plus' latest build 7232 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7232. Enhancement: Centralized technician management: Technicians' accounts can be managed centrally from the ManageEngine AD360 admin console for all
Edit Asset Template
Hi, Is there away to edit the asset template to add/remove fields from the default template that opens when creating a new asset. Thanks
SAML Authentication in OpManager
AssetExplorer Network scan - Unknown IPS
When i try to scan a single IP Address, I get the error "FAILURE: Cannot identify model of this device." Also, "Unknown IPS (IPS)." I've verified the crednetials and that port 161 is open.
Change approval by email
When people replies to a change approval notification email what word(s) do the system look at in order to determine that the approver want to approve or reject the change? In our case, the system received an out-of-office email from an approver but it
Desktop central configurations deployment takes forever!
Hello, We are on Build Version:10.0.345, and ever since we deployed desktop central we have found it very slow. The response itself if ok, but when we push deployments "immediately", it takes forever! It is very annoying and makes the administrator's job harder than before! We end up doing to the user manually and installing what we need! If there a solution for this non-snense? For example, i deploy a single script, for a single computer. There is no download involved as well! And i've been waiting
ManageEngine User Conference, New Jersey, 2024
Hello folks, We're excited to announce that we're back in North America with our latest ManageEngine User Conference. Place: Newark Liberty International Airport Marriott, New Jersey Date: May 14 and 15, 2024 Why attend? Here are some things you stand
Shutdown Computer
Log Type : System Time Logged : 07/31/2019 22:17:48 Source : User32 Task Category : -- Event ID : 1074 Keyword : -- Event Level : Information Computer : ******** User Name : NT AUTHORITY\SYSTEM Event Opcode : -- Many managed computers shut down in the
Configurations on Self-Service Portal
It would be a great addition to be able to publish configurations to the Self-Service Portal Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
How can I run this custom script on a AD computer.
This is the script that I want to run on my AD computer. I used Custom script on Automation tab. But it was'nt working. I tried "shutdown /f" on the custom script. But this too didnt seem to turn off the system. Can you help me with running the below
[SDF-61622] Add vCenter to assets in Service Desk Plus
Hello How can I add VMware vCenter to assets in Service Desk Plus? I do this easily in OpManager but I can't do it with the same Credential in Service Desk Plus and it gives Failure: Credential is not configure. In general, i want to add all ESXi's with vCenter discovery. Thanks
Masterclass 2024: Episode 3—Streamlining incident management workflows with ServiceDesk Plus [Apr. 25]
Hi there, We are excited to invite you and your team to the third episode of this year's ServiceDesk Plus Masterclass series. In the third episode of Masterclass 2024, you'll learn about the key incident management capabilities available in ServiceDesk
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