Activate automatic ticket closure without notification
In our environment, it is necessary to send a single notification to the technician, requester and the person e-mail id(s) to notify, for this we create custom trigger and deactivate the notifications that the tool gives us by default. Unfortunately we
Introducing ManageEngine DDI Central
BIG Welcome to the ManageEngine DDI Central Community! We're excited to introduce ManageEngine DDI Central, a specialized network management solution that unifies the three critical network infrastructure services DNS (Domain Name System), DHCP (Dynamic
Login Page Loading is Too Slow!
Hi Friends, when I want to reload Login Page in ADManager it take too long for reloading. About 20 Seconds! even on Loaclhost in server browser. But after Reloading everything is OK! I have tested this issue in different browsers and in HTTP or HTTPS
Authentication Page
Where can I translate Authentication Page? I cannot find translate string for it.
Cannot assign an technician
Hello, servicedesk cloud, we have such problem, we cannot assign any technician, after choosing an technician ans click OK, this field still stay as not assigned?
Delete user on REST API documentation page fails
Hi, Team, I'm trying to manage users from a Powershell script. As it returns a permission error using an API key of the administrator (OrgAdmin and SDAdmin roles), I tried on the REST API documentation page and it has the same return: { "response_status":
Poll scan start time
Hello, I have custom monitor and to compare tx/rx transfered data from previous day to today (using interval 1440 minutes) How we can set the start time of poll time? So i want the the poll always running for everyday and at 12AM midnight? Current condition
Asset Reporting on Relationships
Hello SDP community, I'd like to create a report query on our scanned software and include the workstation on which it's installed. Would you be able to share a query example? I currently used version: 14.2 Build 14200 Thanks in advance for your support.
Add worklog Instantly
Hi Is it possible to create another worklog on the same worklog page without closing it after save the pervious worklog? (for increase speed to entry Description worklog)
PMP service stopping after start
Hello, I´ve rebooted Windows 2019 server with PMP (SQL Express version). After reboot, PMP service wont run, stopped immediatly after service start. I also checked logs. SQL server is working, DB is online and I am able to browse tables. I also checked
Service Desk Plus Professional with Project Management Module
Good day all, we are on Service Desk Plus Professional 8.2.0 Build 8212. Where can we find/download/add/buy (or whatever is needed to do) the project management module? we are interested in Thanks
[Free e-book] 5 tips to avoid common IT budgeting pitfalls
Hello there, The path to creating an accurate and effective IT budget is fraught with various pitfalls that often go unnoticed. While there are several blueprints for creating effective IT budgets, these often fail to account for the common mistakes that
[Free e-book] 5 tips to avoid common IT budgeting pitfalls
Hello there, The path to creating an accurate and effective IT budget is fraught with various pitfalls that often go unnoticed. While there are several blueprints for creating effective IT budgets, these often fail to account for the common mistakes that
[Free e-book] 5 tips to avoid common IT budgeting pitfalls
Hello there, The path to creating an accurate and effective IT budget is fraught with various pitfalls that often go unnoticed. While there are several blueprints for creating effective IT budgets, these often fail to account for the common mistakes that
Query Report for All Assets
Hello, My Name is Eng. Emad, from National Guard Health Affairs King Abdullaziz Hospital Our Domain : kamc-hs Please see the attachment. Would you please help me with the Query Report for All Assets illustrating the following: Asset Product Type Asset
MEMDM notification on Windows 10
Is it possible to suppress these notifications on the Windows 10 desktop? I've been unable to find a setting in the Endpoint Central admin portal to remove them.
Add attachments to email
Hello, We are testing out ADManager Plus and we are happy about it so far! The only thing I'm missing is adding attachments to notification emails. When specific users are being created, we need to send an welcome email (which works fine) but we need
Confusion regarding dynamic custom groups based on software rules
I have a server that according to software inventory, has Mozilla Firefox I also have a dynamic custom group with the condition Software name contains "Mozilla Firefox" The group contains lots of devices with various versions of Firefox. However, this
Data Approvals that are by dollar amount
Hello, I am very new to this application. We use this service for ITS however, our organization would like to expand to the finance department for Contingency Capital expenditure approval and status. Currently, the first check before a manager approval
List view, date based fields
Hello, would like to know if others support more widely using floating date options (Last 14 days, Next 14 days) anywhere you can set a date with a calendar widget. In a list view for example, last update or due by has to be a fixed date. This is very
Deprovision automation to remove mobile device from user
We have the deprovision automation completed and it does everything needed except for one item. We have a need to remove mobile device (remote wipe company data) from the users profile. Is there a way to build this into the automation or will this step
Approval Stages
Hello, I have a query about how Approvals are supposed to work. A technician submits the request for Approval to Person A (2nd Line). This shows as Pending Approval under Stage One - Approval details. Once that person reviews and approves, I would like them to do a second stage Approval to Person B (Manager). I thought this would be a case of using the Add button on the Approval page. However not only does this not change the status back to Pending Approval, but the only way the manager can get
doubt about scheduling replication schedules
Hello, according to the image you sent, how would it be executed? From Tuesday at 16:00 until Wednesday at 07:00 AM? I hope you can explain this image to me Thank you
Version 14610 - disable addition of emails as conversations
HI i see there is now the feature called "disable addition of emails as conversations". Does this address this issue: https://pitstop.manageengine.com/portal/en/community/topic/replying-to-conversation-subject-does-not-update If not can you elaborate
my iPhone devices have been unable to properly install configuration profiles
I am using a cloud system, and for the past three days, my iPhone devices have been unable to properly install configuration profiles. Could you please advise on a solution? I am certain that my installation process is correct, as I have already successfully
Add Old Devices to Apple Business Manager and MDM
I think this is probably a pretty simple question, but I have a habit of making things sound more complicated than they really are: We're new to Apple Business Manager and MDM software, so I'm still pretty unfamiliar with how any of this works. We're
How can we make the Note Mandatory if we set the Status to Onhold?
Dear All, How can we make the Note Mandatory for the Technicians if we are setting the Status to Onhold? Regards, Wajahath Farooq
Service Fails to start after applying 12410
Please note that the issue described here is for PMP Pro installed on Ubuntu, not on Windows. We tried applying the latest minor update 12410 from 12400 and this is what we get when try to start the service: Jan 16 07:05:32 pmp-srv systemd[1]: Failed
Share requests with other technicians/group
I think it will be very useful if we could share the same request with other technicians in the same group or with other groups; in this way we can work together on complex issues or on issues involving different offices. Thanks
M365 Manager Plus build 4605 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4605. Issue Fix: An issue with Log360 integration has been fixed. How to update? Update using service pack. New to M365 Manager Plus? Download the fully functional
M365 security plus build 4605 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4603. Issue fix: Some minor issues have been fixed. How to update? Update using service pack. New to M365 Security Plus? Download the fully functional free trial
How can we Populate "Reporting To Email ID" & "User Additional Field" based on the User Selected Name?
A particular Service Request template has 4 (four) additional fields "UserList", "Department name", "Company", and "Reporting To Email ID". When users submit a ticket with this specific template, while typing the name (on the user name additional field
Change Success Rate
Is there a query available to calculate change success rate? Total # of complete changes (per month, per year) / Total # of successful changes (change closure code)
"You are missing out on advanced security configurations"
Does anyone know how to get rid of the "You are missing out on advanced security configurations" banner with the orange "Know more" button? Our organization has only 2 technicians (me and my part-time technician) so we don't need to set ALL the security
client hardware defect move image to new hardware - which is the correct process
Hi, we move the Windows 10 image to new hardware, because some little problems with hardware components. Now, the computer is down in endpoint central und the last contact was before the changes. What is the correct process for ongoing management without
Last Contact Time incorrect
Hi, I was wondering if anyone else has had this issue or if there is a fix? Basically, a number of my machines are stating a "last contact time" several months ago. I can perform scans on the machine and dpeloyments without issues bit the "last contact
Functional expression
hello, i create custom monitor to query interface download bytes. Total Download (SNMP) use Functional Expression 'Byte to GigaByte', and Test (SNMP) not use any Expression. My question is why if use Functional Expression the value always 0, and if not
New antivirus update definitions
Hi, You introduced in the last version of Endpoint central a new next generation antivirus, I want to ask how will be definition update be applied to it?
Google fixes several high-severity vulnerabilities in Chrome 120.0.6099.234/224/225 stable channel update
Good day, everyone! Chrome Stable Channel has been updated to 120.0.6099.224/225 for Windows, 120.0.6099.234 for Mac and 120.0.6099.224 for Linux. This update comes with 4 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE
Google fixes several high-severity vulnerabilities in Chrome 120.0.6099.234/224/225 stable channel update
Good day, everyone! Chrome Stable Channel has been updated to 120.0.6099.224/225 for Windows, 120.0.6099.234 for Mac and 120.0.6099.224 for Linux. This update comes with 4 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE
Next Page