When was searching with AND removed?
I ran this search on demo.servicedeskplus.com Why does it match on ID 435 and 437 that doesn't contain "Maintenance" or "Reboot" at all Seaching in SDPlus has been a hassle for a long time now. Ways back (2011+) searching in SDP defaulted on AND. So searching
Test Environment Question
We are looking at setting up a test environment for our SDP application and want to clarify a few things. After reviewing the guide here: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-build-a-test-environment-for-servicedesk-plus, I understand
Application Control for EC Cloud
How close are we to having Application Control module released for EC Cloud usa? I'm told its been in beta for a while.
Service not starting
Hi, After updating to last release from version 13, service doesn't start, giving However, running run.bat from bin folder, everything works fine. Windows server 2022. Event manager just says: Incorrect function. TIA Regards
[SDF-32893] As I can add custom fields in the task template ?
I need to add a custom field type combobox.
Check SMART status on server 2016
Hi. I manage a network for a not for profit organisation in Australia. Im looking for a reporting tool that will give me details of the drive health of our server. Windows Server 2016. Obviously im looking for something as cheap as possible or free if
Is the self-service portal BROKEN for everyone since updating?
For the last two months my SSP has been nothing but broken. The design changed to have huge fonts, it can't be sorted by name, and you have to scroll way to the right to find the Install button. My opened ticket from 6 weeks ago just says that it will
Dashboard Question
Hello, Is there a way to create a custom widget on a dashboard that simply displays a stored/static value?
Manage config via API
Is it currently possible to manage configurations via the API? I'd like to be able to create, modify, and stop configurations via the api. I don't currently see that as an option in API Explorer.
Zero Touch OS Deployment
Has anyone used the Zero Touch feature and gotten it to work with "Zero Touch" yet? Last time I checked with support they said it was not truly Zero Touch yet.
Change request - Planning stage -
What is the best way to stop a change workflow at the planning stage to allow the change requester or owner to add tasks or other details to the CR? I'm doing this: The workflow stops, waiting for the change requester or owner to add details to the change.
Email contents of ticket to other users
Our HR department needs to notify our training department when a certain type of new employee is hired. I already have successfully setup a request custom trigger which sends the notification. However, the data fields are very limited and we cannot select
Backup issue V14600
Hi, Has anyone experienced an issue doing a backUpData.bat on version 14600 I've been trying over the last few days to run the backup ready to do a test migration to another server but it won't move past this point. Both times this has been kicked off
don't show the default request
nobody have to see the default template. how can i hide this?
SCEP server returned an invalid response - SCEP Transaction: 405 Method Not Allowed
We are testing a SCEP configuration and the MDM gives the error message: "SCEP server returned an invalid response". If you look into the logs of the device that the profile is getting installed on. The log "mdmprofilelog0" you get to see the failure
vulnerability for PAM360
does this vulnerability have fix. - X.509 Certificate Subject CN Does Not Match the Entity Name - Untrusted TLS/SSL server X.509 certificate - Missing HttpOnly Flag From Cookie - Missing Secure Flag From SSL Cookie - TLS/SSL Weak Message Authentication
OS and Third-party Software Updates
Hi Team, Can you please list the supporting OS and Third-Party List which can patched via Patch Manager Plus? Also, we need list of Updates (OS, Third-Party, Drivers or BIOS, Firmware) which are not supported or not able to patch by using Patch Manager
Drivers Updates
Hi Team, As per the below link it is mentioned that Drivers Updates are supported for Hardware devices. Can you please specify for which manufacturing devices does it supports? e.g.: Dell, HP, Lenovo etc. Also, for BIOS it is mentioned as only supported
ManageEngine app self-uninstalling from laptop
Hi. There is a problem where one user's laptop is having trouble keeping ManageEngine. All other laptops installed ManageEngine app without issues. This one laptop installs the app but then uninstalls itself in a few minutes. The laptop is bounded by
Task to be completed check list
Hi, I'm looking for a way to create a pre-define template as a task to be completed check list similar to the Incident Template. The technician should be able to tick off the items on the list, add note then close the task as completed. Would be useful as a check list for the user disable for example when it comes to auditing time. Thanks,
Inventory - Software Grouping - Automatically add new version
Hello, I'm using the inventory feature software grouping to group software together independet from their version. However, new versions don't get automatically added to the group, even though the option "Add the following versions of XYZ automatically"
Agent Health Check & Remediation
I have 21 endpoint right now that are "down". These endpoints was installed with the previous version Agent, following an recent upgrade of the central server (before i was able to update the installation media for new servers.) I assumed that when agents
Need Feature to send sms to requester while aprive status is need for Clarification
Hi friends, I need a trigger for SMS to be sent to the requester when the approver sets the approval status to "need for clarification" and sends a clarification request to the requester. Does this feature already exist in ServiceDesk Plus 14306 or last
How to set multiple email address
We currently have our system setup so that email are sent to one email address. However we want to expand to usage to our more partner. How to setup multiple email addresses in mail server setting for service desk to fetch up if I use Exchange Web S
Script to add a note from an SDP Plus instance to another instance
Hi Team! We are creating an integration between two instances of Servicedesk that allows us to forward a request from one instance of Servicedesk Plus "A" to another instance "B". (this script has been generated and working correctly). https://support.servicedeskplus.com/portal/kb/articles/how-to-forward-a-request-from-one-servicedesk-plus-instance-to-another
PFSense Logs Issue
Hi there, Having issues with PFSense logs. Things seems to be working fine but in Reports (of course under pfSense), it says not device configured. Screenshots attached for reference and guidance. Thanks
ADSelfService Plus OIDC Login with Nextcloud
Is there a guide or howto somewhere on how to connect ADSelfService Plus with the Nextcloud OIDC login? Because we are currently testing ADSelfService Plus and so far we are thrilled how easy it works in the Windows environment, especially with the 2FA,
After re-adding a router , Netflow analyser shows minimum rate
Hi to all, after re-adding a router in netflow analyser it stopped showing the real traffic which is in the range of 600 Mbps and shows only 2 Mbps or even less. In addition the interface speed is 10 Mbps although the real speed of the router interface
Self Service Portal: Help Text For Users?
In our self service portal, we have widgets to report an issue, and request a service. Some of our users aren't sure when they should be opening an incident or a service request. Is there any way to add help text to the buttons, to display when the mouse
DFS Monitoring
Are there any plans to monitor DFS or DFS-R in Windows 2008? MS is moving toward DFS-R and away from NTFRS in Windows 2008 R2. Monitors for DFS status and statistics would be most helpful.
Button "Submit for approval"
Hi! Is it possible to pull the "Submit for approval" button from the "Actions" drop-down list? Thx!
Task Comment in bigger size
We like to get the comment field in the tasks section in a bigger size
How can I send the Notifications to the Concerns through Schedule Custom Function?
Dear All, We've configured (created) a Survey Custom report which will demonstrate the Survey Ratings which is "Poor" or "Not Satisfied" with Survey responded time of Today. Now, if a New Survey with Low/Poor Rating has been added in the Report Today.
Mor Drivers updates from other vendors
it will be helpful to have driver and bios updates from other vendors like lenovo,hp and more
More Drive support from other vendors
hi can you add more vendors drivers to the system to enable update drivers via patch manager plus ? like hp,lenovo.intel and bios updates+firmware
Report on Assets/CIs change
Hello SDP, I would like to create a monthly report that shows all changes on our CIs (any attributes change). IE: If the servers or Routers or any CIs has a new location or has been decomissioned or has new OS version, etc... Any help on this is welcome.
Software name contains the name of the machine associated to it.
On the CMDB, I have hundreds of CIs in the software Product type. They are all OS. They are scanned by SCCM. The name contains the OS name + the name of the machines on which it's installed. On the ASSET side the name is correct. As a result, I have hundreds
Support analysis tool for Healthcheck for version 12.7.132 and above
Support analysis tool for Healthcheck for versions below 12.7.132
Using OpManager's free MIB browser
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