Custom Groups not updating for Patch Management
I use custom groups for Patch Management in DesktopCentral. When I modify a group ie add or delete computers, the view of the group reflects the changes but when the patches are applied to the group the list of PCs being patched shows the original group
Resolution template capacity
Would it be possible to expand on the current maximum limit of 20 resolution templates? All it requires at the moment is for 10 different resolver groups to face 2 common issues each to reach the maximum capacity of resolution templates available. It
Conditional Notification Recipient
I have setup an onboarding request that is submitted by a member of the HR team. I would like to automatically trigger an email message to the new employee's manager. The manager is selected from a user lookup field that I have added to the request. Is
Check out what's new in Identity360!
Hey there! Identity360's recent update features the following enhancement. Issue fixes: The efficiency of the directory synchronization has now been enhanced. An issue encountered during authentication while executing Azure PowerShell commands when Identity360
PMP does not start with java.lang.Exception
Hi PMP service does not start and when I check startup log there is just one line info java.lang.Exception: Exception during getConnection from pool Exception occurred during get connection from datasource what should I do?
End of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online
Dear users, We would like to bring to your attention that Microsoft will retire their Exchange Web Services (EWS) for Exchange Online and Office 365 starting from October 1, 2026. https://techcommunity.microsoft.com/t5/exchange-team-blog/retirement-of-exchange-web-services-in-exchange-online/ba-p/3924440
Patch Tuesday updates - April 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-04 Security Only Quality Update for Windows Server 2008 Systems (KB5036950) (ESU) 2024-04 Security Only Quality Update for Windows Server
Patch Tuesday updates - April 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-04 Security Only Quality Update for Windows Server 2008 Systems (KB5036950) (ESU) 2024-04 Security Only Quality Update for Windows Server
Due Date
I have a field called “Last Working Date” How to make the due date of the request and End date for the tasks matches the Last Working Date field which is the additional field in a specific template?
Tasks visible to Requesters
Hi Is there an option to make the Tasks visible to the Requester of the Request? The Requester should see how many of the tasks are already completed. Regards, Markus
Custom Notification of Account Expiration sent to users manager
We have external users which receive the a custom account expiration notification and would also like to inform the manager using a notification that we can also customize. What is the best way to achieve this as the only notification I see that goes
MFA on Endpoint: Error Code MFA-102
We encountered the following problem: in the login window with MFA we receive the message bellow
Risk-Detection : Insufficient privileges to carry out risk detection.
Hi! AD Audit - Reports - Azure AD - Risk Detection What are the permissions required in Azure for this work correctly? Thanks!
[Tips & Tricks] Sending out custom notifications made easy.
Hello Folks, As a part of Request management, e-mail notifications help us notify users on important occurrences in a request. ServiceDesk Plus has default email notifications however we cannot have these notifications sent based on conditions. You might even need these notifications to go to a bunch of users. I hope this post helps you achieve this in the simplest way. In earlier versions, script-based custom triggers provided flexibility to send out custom notifications based on conditions. With
Send Notification Autocomplete with Comma in display name
Noticed when searching for a recipient in the to/CC fields in a send notification window that when searching for a name with a comma in it, as soon as the comma is typed, the form clears and resets your search. For example, the user may be setup as Smith,
MDM
Does Service Now offer built-in MDM solutions or is it only used for inventory?
"This layout is missing "User creation method", which is a must-have! Please include it!"
Hi All, one of my team members getting this error, while trying to create a new user account: This layout is missing "User creation method", which is a must-have! Please include it! Other team members with same license and same access permissions are
Require re-register multifactor authentication
Hello, I found where I can enforce, enable, or disable a user for MFA. Is there a way to require a user to re-register their MFA setup?
Delete Disabled Users in OU after x days
Hi, I am having some trouble trying to get some automation around deletion of user account that are disabled in 1 OU after 30 days. At the moment I have "disable account" available as an option published to our HR team with approval from IT. Once approved
User Session Record
Hello We configure User Session Recording. But we can't get video records. We only get frames. Please help us to configure to get video records . Thanks for your help
Postgresql Credentials
Dear Community, Suddenly, our testing ADAudit stop showing events on main Dashboard but it still sending events to our Splunk instance. We think it was because of the upgrade to version 7006. We wanted to reindex database but we can't connect to postgresql
Attention Required for Password Manager Pro Start-Up Failures
Dear Community Members, We have recently become aware of the start-up failures affecting users of Password Manager Pro builds prior to version 12000. This issue stems from certificate expiration problems for users beyond build 12000. The Start-Up error
Attention Required for PAM360 Start-Up Failures
Dear Community Members, We have recently become aware of the start-up failures affecting users of PAM360 builds prior to version 5400. This issue stems from certificate expiration problems for users beyond build 5400. The Start-Up error indicates the
Router-switch Christmas sales up to 80% off
Amazing! Router-switch annouced huge disscount up to 80% off to celebrate 2013 Christmas Day.So during the big sale days (from Dec. 13th, 2013 to Jan. 24th, 2014) Cisco buyers can save much more money. It delivered top 50 hot Cisco products, including Cisco 1900, 2900, 3900 routers, Cisco catalyst 2960, 3560 and 3750 switches, catalyst 4500 and 6500 switches, Cisco ASA 5500 and cards, popular Cisco access points and IP Phones, etc. Key Feature of Cisco Switch Catalyst 3560 series Cisco Catalyst
Critical vulnerability CVE-2024-3094 in XZ Utils: Everything you need to know!
Hello everyone! This forum talks in detail about the critical vulnerability CVE-2024-3094 which affects the XZ Utils, a widely used library found in both Mac and Linux distributions. About the critical vulnerability Tracked as CVE-2024-3094, this vulnerability
Approver needs to update some fields on service request
Dear Team, I have a below requirement in my organization When a service request is raised and went for approval, we need to mandate some fields and the approver needs to fill that fields before approving the request. How to acheive this
Review Pop Up
Hi Is it possible to get rid or disable the "Review - Feedback" pop up on Endpoint admin screens? It is very annoying to say the least, even if you click remind me later, it pops up within minutes. Thanks Phil
API Calls to other instances
When I use an API KEY per user, this request works correctly: https://localhost:8080/api/v3/requests/100000006?PORTALID=301. But after changing to an integration key that belongs to this instance, it doesn't work. There is an authentication failure response.
[Free e-book] How to declutter performance metrics and gain insights through the noise?
Hello there, With reactive ITOps practices creating a deluge of alerts that disrupt the enterprise IT landscape, the need for a proactive approach to sift through alert noise and gain more clarity into IT infrastructure has become paramount. Our latest
Patching SQL servers - server requires updates run twice
I am patching Windows SQL servers. I have found that the SQL patches released by Microsoft do not install successfully in the same install sessions as the OS updates. OS updates will install, SQL update will fail. After the post-update reboot, the SQL
Attention! There's a potential security.
Attention! There's a potential security risk with the ManageEngine ADAudit Plus upgrade file (ManageEngine_ADAudit_Plus_8_0_0_SP-0_2_0.ppm). Virustotal analysis indicates it might contain a Trojan.luckyMouse.r Here is the report https://www.virustotal.com/gui/file/17ce8f681cad09eb9c2ca8ca60215f539d7c3cdd215eaf259f0b2879bd599621?nocache=1
PRTG Networking Integration into Analytics Plus
Hi, In our environment we use different monitoring tools, including opmanager, application manager and PRTG. We see that there are integrations such as Nagios, SolarWinds or Dynatrace. Will there be an opportunity to integrate PRTG Networking information
Hide reports / Change roles permissions
Hi, Do you have a option to hide reports to some technician? We want only the administrator to be able to see some reports. Hide them for the other technician or change role permissions
False/Positiv about Bruteforce Username detected
HI ALL After update to 8002 we have receive many false alarm about Bruteforce Username detected Any else have this behavior ?
Upcoming enhancements like Operational Hours and Special Operational Hours and Holiday groups
Dear Users, We are elated to announce the upcoming enhancements like Operational Hours and Special Operational Hours and Holiday groups. Below is a brief run-through of the same. Operational Hours and Special Operational Hours Configure group-based operational
Issue with Query Execution
Dear Support Team, I hope this message finds you well. I'm reaching out regarding an issue I'm encountering with executing a specific query. I have been trying to run the query on our PostgreSQL database to retrieve information about tickets that are
Help with a report
Good morning community! We would like to make a report that contains the number of tickets that were open+on hold for every single day from one date to another. For example, now we can have the report for every single day but separate, so if we need to
I have bug from api
I try to automate my work during delivering SDP to clients. I need add programitly webhooks, triggers, function, templates. Making this by hand in each client is boring. How to automate this?
Users profile change query
Hello SDP, Is that possible to create an audit query about all changes such as (add/remove/update dept, site, merge, etc...) on users profile and who or what performed the change?
default postgres password for servicedesk 11.1 Build 11116
Hi there, I can't connect to postgres using default user&pass. I tried : postgres/postgres postgres/sdp@123 psql.exe -U sdpadmin -p 65432 -d servicedesk -h 127.0.0.1 What is the current password? i wanted to create a link with PowerBI
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