Can I integrate Nessus Professional with EndpointCentral?
I know EndpointCentral can integrated with Nessus.sc and Nessus.io. However Nessus Professional supports API key also. Can it be integrated with EndpointCentral? 3) Can I integrate Endpoint Central with Nessus? Since Nessus does not support APIs for integration,
Close automaticly problem tickets
Hi everyone, Is there an option to close problem tickets after "x" days? Something similar to what we have with request tickets. At this moment the technicians change the ticket to solved, but manually they have to be changed to closed.
Disable users
Idea: Disable users ( requesters and tecnicians)on servicedesk plus is good idea beacuse When move or leaving the organization, username should be disabled but its information should remain
Best practice to patch browsers.
Hello, what is the best practice to be able to update edge and chrome browsers in general through patchmanager. We have many problems with this, since they are not updated because there are processes running or users simply leave the browser running and
Spaces
When a user enters a password in the self-service module how can we prevent them from using spaces? thanks in advance Pete
Tech Availability Chart
Hi, We are using ServiceDesk Plus V 8 build 8016. How can we make the tech availability chart available to users who are not admins in ServiceDesk Plus? Thanks, V.Tech
Solutions Tab in SDP - Solutions Templates?
We'd like to have some consistency in how solutions are documented as well as general knowledge. Is it possible to create a couple of templates that we can use to standardize our knowledge/solutions?
Domain scan error
Dear Team, We got this error while doing ldp connectivity test. We observed a domain scan fail in a client environment, yet the network scan was successful. Kindly assit if this is a familiar error
Colour Unassigned requests
When we receive a ticket its displayed in a red colour, once it's categorised and assigned to the correct team it turns white with bold text. is there a way to add a colour to Unassigned tickets to highlight its urgency in the queue? apart from the bold
Issue with Storage Devices - QNAP NAS - StorageAPI credential failed : Test connection is failed
We have a number of QNAP NAS's which I am monitoring as OPM Storage Devices. The devices add in without error and monitor ok, but I get random credential failed errors mixed with credential test passed all through the day. When I do a manual test of credentials
Uploading an image attachment to a request with powershell
Hello, I am unable to attach an image to a request using a powershell script and the API. This works just fine in BASH. I can use the following bash script with no issue: curl -X PUT \ -H "authtoken: ABC123" \ -F "document=@/filepath/" \ https://url/api/v3/requests/124564/upload
Remove "Trust this browser" from the 2FA login page
New security requirements are causing us to require 2FA for each login. Is there a way to either remove the "Trust this browser" checkbox from the 2FA login page? Another option would be to change the timeout on this setting to 1 day, or even only an
How to add "Select Approvers" in template of Free version as it is not shown here?
How to add "Select Approvers" in the template of Free version as it is not shown here? Ref. attached. Your Version : 14.6 Build 14610 Latest Version : 14.6 Build 14620 View Service Pack Details License Type : Free Version License ID : - Product Edition
Im having trouble setting a automation to run on an hourly basis
Hello i want an automation run every hour on the hour . I used the excutim to run at custom and Every 60 minutes,from 2024-01-22 01:00. Would this be correct?
Default reply template in not working on mobile
Hi, I would like to bring to your attention an issue that is crucial for our workflow. The reply templates are not available on mobile and even the default reply template is not being applied properly. Since our technicians are mostly out in the field
Critical Issue with PXE Media Functionality After Latest Update: Seeking Assistance and Solutions
Hi, Not receiving a response from support, I'm posting a message here. Since the last update (11.3.2400.6), our PXE media is no longer working. We have two endpointCentral servers, and the issue is present on both. We restored our machine to revert to
API Call for device configuration
curl --location 'https://myserver.net/api/json/v2/ncmdevice/getCurrentConfig?apiKey=myapikey&deviceId=2661' I can pull the device list and and a few other items but trying to pull the current device configuration fails with a 404 error. Anyone able to
FAILURE :Exception occurred while performing the operation
Hello all, When I try to delete a CI in the CMDB, I get the following message: FAILURE :Exception occurred while performing the operation Any idea what the cause could be? B
Generic SQL Injection Vulnerability
Hi, Our Security office ran a scan using Nessus Tenable on our on-prem SDPlus server and the following vulnerability came up. https://learn.microsoft.com/en-us/answers/questions/212202/cgi-generic-sql-injection-(blind)-vulnerabilty Could this be a false
The web service Netflow Analyser is down
Hi, please help me solve the problem with the Netflow Analyzer web service. Previously, access was carried out via tcp/8080 port. But today it was configured to use a tcp/https connection using a self-signed certificate. After these settings, the server
Invite new user - template mail
Hi, How customize inviate e-mail with sended afer enable self-service login for user ? "Enable Self-Service Login From the requesters list view, enable the check boxes beside the requester(s) for whom you wish to enable login. Click Actions > Enable Self-Service
Close request via mail.
Hi! An interesting feature of closing a request via mail! We would also like to implement the function of closing the request at the click of a button. For example: An email arrives about the execution of the request and there is a link "Close request"
Client installation broken
Hello everybody, I'm having the following situation here. I installed Endpoint Central via instructions, and finally tried to distribute the agent to the related machines. Trusting in what has been done, my dumb idea was to distribute it to all of them.
How to reset and delete router in Netflow analyser
Hi to all, my implementation of netflow although it started OK, then ended up in showing wrong rates which i can not bring back to normal, for example my router show 2 or 3 Mbps of traffic although it has 600 Mbps. I do not know what went wrong so i thougth
Data Security Plus integrates with Log360
Dear All, Joining the Log360 bandwagon is DataSecurity Plus, a data visibility and security solution, capable of data discovery, file storage analysis, and Windows file server auditing. What benefits does this integration bring? Data discovery Find, analyze, and track sensitive personal data—also known as personally identifiable information (PII)—stored in files, folders, or shares. File server auditing Audit and monitor, report and alert on all file accesses and modifications made in your file server
Report on the number of requests approved
I'm looking to build a report to list the amount of requests that one approver has actioned. I have done this for Change requests but I can't locate the fields needed in the Request module. The use case is we have a contract approval workflow with different
Status Change - Requester Responds to Closed or Resolved Request
As of now when a user responds to a closed or resolved request it goes back to a "New" status. We have a status that we like to use called "Responded". How do we change the system to use the "Responded" status instead of marking the request as the "New"
Automate SCCM integration scans?
Is there a way to have the SCCM integration run its probe periodically? At the moment, it seems to only run a scan when I manually tell it to do so, but I'd like to run such a scan on a schedule as well?
Sync error
After my Samsung Tab was unused for some time - it can't sync anymore.
Endpoint Central | Audit options
Hi. Product: Endpoint Central As far as I know, on Audit subject, I'm only able to customize "Maintain events history for x days". Is there any option to grant logs persistence, repository location options or foward logs to a SIEM? Thank you.
[SOLVED] REST API - Download attachment
HI! This time I would like to ask about handling attachments. I couldn't find any additional information about handling requests' attachments. In this documentation ( https://help.servicedeskplus.com/api/request-operations.html$Attachment ) there is written that it's possible to add attachment. How about downloading / viewing attachments? Is this functionality included in GET_REQUEST. The last question is about deleting request, Is it somehow possible during EDIT_REQUEST? Thanks in advance for the
Exclude computer import from AD
Hello, I need all computers with a name that begins with SRVNNNNNN to be completely excluded from the patchmanager. I understand that I can make a group and not apply any automatic tasks to them, but the patchmanager still shows them as unpatched servers.
Nasuni NAS
I saw another post about Nasuni being on the roadmap for 2022. Just was wondering if that was still in the works. Nasuni is our primary NAS and would love to add it to ADAudit.
Unable to patch Zoom software
I see various versions of the application in the Patch Management section, however, none seem to target the installed versions that my endpoints have.
Creating Constraints
Hi, I'm trying to get this installed to run a trial, I've pointed it to an MSSQL server, it went through some steps about creating the database, now it's sat at "Creating Constraints" and has been for at least an hour, is it normal for this initial setup
How to Delete Assets Additional Fields created earlier?
Dear All, We have created few Assets Additional Fields for our Assets which is now currently being displayed on the Assets Details form. Now, is it possible to delete those additional fields created on Assets Additional Fields as it is of no use? Regards,
Migrate the rules to another user
Hello, I have encountered such a problem: The employee , responsible for SDP, who created a lot of the configurations and rules has left the company, and when his Active Directory account is deactivated the rules he created stop working. The question
How can I run a report of TIme Spent by technician that includes work logs in Changes?
How can I run a report of TIme Spent by technician that includes work logs in Changes? I have added columns for Time Spent and Time Spent Technician but it does not include Time spent in work logs in Changes module only work logs from Requests modul
FreshService Integration for Cloud edition
You have a freshservice integration for the on premise version of Endpoint Central. The cloud edition does not support this. Is there any roadmap of bringing this feature to the cloud version of EC? Link for reference to the integration Freshworks Endpoint
reports time worked
Hello. We want to try this product. But there is a question. I have 4 specialists who work from 9 to 18. Every day from 18 to 9 and on weekends, one of them is on duty. While on duty, he receives requests manually and resolves them. But the time spent
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