Updating Task Scheduled End Time
Hello, Set due by time in a request with value from a date time additional field - Deluge (manageengine.com) worked perfectly, but I noticed Tasks use Scheduled End Time instead of Due by Time. Can anyone assist, if its possible? Thanks in advance,
[SDF-94388] Mandate Request Closure Code for resolve request
Hi, How to mandate Request Closure Code before close or resolve request. I want to check the success rate of requests. What should I do? If there isn't feature, please add this feature in future release. Thanks for helping
connect software packages with a out solutions-articles
we like to connect software packages with a out solutions-articles
the poor editor for solutions
we need more options in the editor for solutions for example - arrows, checkboxes and so on... may it is possible to have these features at every postiton with descriptions..
Add the *.wdl link-files to the system
we use the software winyard (dms) and this product use the wdl fileformat to get links in the dms database. we like to use these file to link informations from ticketsystem to the dms
headlines are cutted in different ways
in our system the headlines are cutted in different ways. we don`t no why beacause it is enough space for many more letters...
Unrelated tasks were assigned
Dear ServiceDesk Plus support team, Hello! This is Yoonseo Park who is a technical staff in Telemant Corporation in Seoul. Tasks So, I had a problem in that I got many unrelated tasks this afternoon suddenly at a time in my ServiceDesk Plus request section.
Multiple instances or just one instance with everything feeding into it
HI, Im setting up a new service desk for IT, and am looking for some advice. setting this up so far has been fine, we have Incident and Service requests etc configured. i have now been add to do the same for HR, Finance, Health and Safety, and Facilities.....
Reply Template customizations
Current System: SDP On Prem v14.504 We would like to be able to do a couple of different things with Reply templates. 1) Reply templates for Requesters instead of Technicians. For instance, if the person is not a Technician, they have a different template(s).
Monday as 1st day of the week
Hi Guru of OpManager! How to setup Monday as 1st day of the week ??
What does 'awaiting updates' reference in My Request Summary widget
One of the self-service widgets of the requester portal features the below widget. With testing or searching the user guide however I can't work out what 'awaiting updates' is counting. Its not the request status 'with customer' which would make sense.
Is there a way to have ServiceDesk Plus stop bugging us about certain "advanced security configurations."?
I understand this is meant to be helpful, but a handful of the things it would seem ManageEngine/ServiceDesk Plus think should be changed/enabled are set or left set the way they are for a reason, and having it keep putting that message at the top of
SD+ Cloud Roadmap is not accurate
Hello Team, SD+ roadmap is not accurate, the team is just updating the dates but not the data. Last time it was updated on 11th Oct and today it's updated today but old features which was already released still showing as pending. Let us know how can
Error occurred while adding history details
Hello. Whenever we handle a ticket, assign to a technician, update status, suspend the ticket, we get this popup "Error occurred while adding history details". No history whatsoever is saved in the "history" tab, regarding all activities about tickets.
Creating Form Rule to add specific field to Subject line
Hello all, I am looking to have the field I created "New Hire Name" generate on the subject line once the service request has been made. For example we would like it to look like this " New Hire Request - Test User". I do not code so I am lost in creating
Redeploy Failed installs
Evening I deployed an application to several computers and one device failed. i cannot see anywhere to force a re deploy to theat machine. does anyone know of a wayh this can be done without having to create a new deployment
Feature Request: Include variables within Task Module
I did a search and found other requests that I think were looking for a similar solution to this - but none pinpointed exactly what I think others were asking for so I will try to explain here. We have a new hire request template - within this template we have tasks which are set to populate depending on the job title selected by the hiring manager. Different titles will select or un-select different tasks which will then trigger or assign themselves to the appropriate administrators so that accounts
Domain switch
Hello, We have the manage engine product on a domain that we will be retiring as we transition to a new domain. We would like to know what guides or documents manage engine has on this as the host servers responsible for this will either transition to
Internal Backup Warning
We use a remote SQL Server database for Endpoint Central. This database/server is backed up by a backup appliance. I don't want to back up the database with the endpoint central internal functionality as the database is already being backed up by an external
Support for patching SQL cluster etc.
According to Desktop Central and Always On SQL support? (manageengine.com) Support for patching Always on SQL cluster was on the roadmap 7 years ago. How is that going? We'd like for Endpoint Central to only patch Passive nodes for example.
Where to add File Integrity Monitoring???
Hi. Using EventLogAnalyzer Version 12.4.1. I added 4 Devices (Windows Servers 2016). One of them is a File Server, one a RDP-Server (Terminalserver). Wanted to view the buildin Standard-Reports. So I switched to the Tab "Reports", choosed "Windows File
Trash not emptying every 24 hours
Hello, We noticed when creating some reports that tickets are sitting in the trash, and not being removed. We had about ~10 tickets in here over a number of months. We are able to delete them manually without issue, but we rarely check the trash, and
heatmap
Hi How to change items to be checked in heatmap ? i want it not check devices backups .
Report for Windows 11 Compatibility
Is there a report somewhere in Desktop Central to see if systems are Windows 11 compatible?
How to configure a alert when an admin user logs on a spesific server.
Hi all. Wonder how to configure a alert when admin users logs on a spesific server in a secure zone ?
Inventory report to scheduled report
Hi! I can run Inventory report from Security reports -> Bitlocker details and filter it by Domain and Custom Group how I can do this scheduled and push results via email (pdf or link). If only query report is option how this can be done ?
Users Roles and permissions
Dear support, we are looking for more roles features, currently the SDguest is locked and we can't edit the permissions for the defaults role requesters. also we are looking for new roles for requester for example: 1- delegation permission for approval
How can i delete Action Log Viewer?
hi. how can i delete all logs from Admin>Audit>Action Log Viewer in ManageEngine Endpoint Central 11 ?
Lacking information when trying to find (Change) Requesters
More often than not, Requester lists only show peoples names. I don't know about where you live but here it's quite common that people have the exact same name and are different people. OR it's the same person but different accounts (Staff + Student).
SDP doesn't fill 'Domain Name' in user's details during LDAP import
Hello, I'm trying to make a Linux version of SDP work in test environment, with no luck for now. Set up LDAP import from AD server, test user appeared in 'Users', seems ok. But user profile is missing 'Domain Name', so SAML authentication doesn't work.
ManageEngine Supportcenter Plus 2023 Update
Dear Valued Customers, Greetings for the day. As we bid farewell to the old and embrace the new, we wanted to take a moment to express our gratitude for your continued support and partnership throughout the past year. As we step into 2024, we are excited
ManageEngine ServiceDesk Plus MSP 2023 Update
Dear Valued Customers, Greetings for the day. As we bid farewell to the old and embrace the new, we wanted to take a moment to express our gratitude for your continued support and partnership throughout the past year. As we step into 2024, we are excited
Creating performance monitors
Rogue detection
Custome reports not yielding all of the tickets in time range.
After running custom report for tickets in the last two years, I am unable to see any tickets after 2022. Why I am missing this data and where do i go to resolve this issue?
Critical : Error while invoking backup
Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com
Exclude Deleted Requests from Pending Requests Report
Hello, I have a custom report that groups pending requests into age bands. Over time, we have noticed that the "Total Pending Requests" is somewhat higher than the real total. Having simplified the query, the reason is that Deleted Requests are included
Password Synch Agent health Status
Dear ADSelfServiceplus team For the love of god.. Please add the feature to review password agent health status installed on DC directly from portal instead of going to each DC and checking the health. Imagine if an organization has 15-20 DCs and we need
Error while enforce machine MFA
Hi, When I want to enforce machine MFA for some servers, I get error. What's requirement to do this job? (port, access domain privilage, protocol, etc) Best regards
Password Manager Pro new build 12400
Hi, Password Manager Pro 12400 has been released and is now available for download. This release comes with an upgrade, bug fixes, and security fixes. For more details, please see our Release Notes of this upgrade pack (build 12400). How to Upgrade to
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