Technician Cannot change status ticket Request or Incident when Ticket is already Closed
Can you guys give us solution, when a ticket status is closed, all technician cannot change the status into Reopen, Inprogress or Resolved and only admin can change the ticket status, the requestor has to create new ticket if the is already closed In
MAC OS Patching
Good Afternoon, Has anyone been able to successfully patch MacOS with endpoint central? I've tried a few different OS patches and all of them fail, endpoint central support has not been very helpful
Report needed - Tickets submitted by NON-TECHNICAN users
I need to be able to easily pull reports on how many tickets are submitted from end users via the self-service portal as opposed to by technicians. We have around 80 techs so manually creating this is tedious. I was very surprised that this wasn't already
How can we make Resolution Attachment Section Mandatory while resolving the Incident Request?
Dear All, We've created a new Incident Request Template which will be used only to raise Major Incidents Requests (i.e., P1 Priorities) which will only be raised by the Technicians. Now, we've an audit requirements to mandate the attachments on the Resolution
Business Rules Notifications
We have several business rules where we use notification to send out messages. Most of these were created with older versions of SDP and it was easy to setup the notification. We are currently on 11.305 and I am having trouble finding where to insert
Report on Custom AD Object for Specops
Hi, We are using Specops for managing passwords with varied expiry for variable password lengths. They store the information in a custom AD container within the User object. The password information is then in an attribute called flags within the specops-spp-pwdHistory
M365 Security Plus build 4606 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4606 Issue fix: An issue where technicians using Microsoft Edge could not access any data when they log in to Microsoft 365 before accessing the M365 Security Plus
M365 Manager Plus build 4606 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build-4606 Issue fix: An issue where technicians using Microsoft Edge could not access any data when they log in to Microsoft 365 before accessing the M365 Manager Plus
Any roadmap for using something other than SMB for software deployment?
The official list of ports needed for Endpoint Central, does not mention 445/SMB. (Frequently Asked Questions | ManageEngine Endpoint Central). But we've hit a roadblock in using Endpoint Central, as the requirement for SMB didn't become apparent to us
Scheduled CSV IT Asset Import
Hello all, Is there any way to schedule a CSV import file? I'd like to import a daily inventory of our IT assets coming from different sources such as Vsphere, Commvault, etc (it would be separate files). I would also like to do the same for the relationships.
Can't update worklog (Change/Task) additional field via API
Hi, Team, I'm trying to update a worklog additional field via API but it seems that it is not working. I saw that there was an issue that was detected 5 years ago and it also had an issue ID: SD-69133. (https://pitstop.manageengine.com/portal/en/community/topic/how-to-update-user-defined-field-in-worklog-via-rest-api-powershell)
Exchange Reporter Plus build 5715 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5715. Issue fix: An SQL injection vulnerability which occurred when exporting a report, as reported by minhgalaxy, has been fixed. How to update? Update using
create a report that shows me all the computers, where I can see which group and automatic task they belong to.
Hello, I need to create a report that shows me all the computers, where I can see which group and automatic task they belong to. Sometimes I have computers that don't belong to any "custom group" and I have groups that don't have any automatic tasks assigned
How to add to request field containing list of departments
I want to create request to create user in AD and one of the fields should be with new user department attribute (pickup list) but I cannot populate values from departments table. It would be perfect to notify manager of that department about that request
Make Survey Reports visible to all Technicians
Hi It would be nice if we could show the Survey Reports window to all Technicians or at least the team leads without having to grant full admin access. I can't see any way to access this window without also having SDAdmin role. Maybe an additional default
How do I clear out my registered Assets and start over?
Deleting 100 at a time takes forever... Previously we used the Agent-scanner but that was turned off several years ago and now I've recently activated the SCCM scanner. Now I want to clear out ALL items not present in the latest scan from SCCM, all other
Can No Longer Sign-in on Port 8383
Hello, Over the weekend we patched our Endpoint Central Server to version 11.2.2325.24.W. After the patching was completed, the Endpoint Central login page will load on port 8383, but nothing happens when you hit the 'Sign-in' button. If I change the
Activate automatic ticket closure without notification
In our environment, it is necessary to send a single notification to the technician, requester and the person e-mail id(s) to notify, for this we create custom trigger and deactivate the notifications that the tool gives us by default. Unfortunately we
Introducing ManageEngine DDI Central
BIG Welcome to the ManageEngine DDI Central Community! We're excited to introduce ManageEngine DDI Central, a specialized network management solution that unifies the three critical network infrastructure services DNS (Domain Name System), DHCP (Dynamic
Login Page Loading is Too Slow!
Hi Friends, when I want to reload Login Page in ADManager it take too long for reloading. About 20 Seconds! even on Loaclhost in server browser. But after Reloading everything is OK! I have tested this issue in different browsers and in HTTP or HTTPS
Authentication Page
Where can I translate Authentication Page? I cannot find translate string for it.
Cannot assign an technician
Hello, servicedesk cloud, we have such problem, we cannot assign any technician, after choosing an technician ans click OK, this field still stay as not assigned?
Delete user on REST API documentation page fails
Hi, Team, I'm trying to manage users from a Powershell script. As it returns a permission error using an API key of the administrator (OrgAdmin and SDAdmin roles), I tried on the REST API documentation page and it has the same return: { "response_status":
Poll scan start time
Hello, I have custom monitor and to compare tx/rx transfered data from previous day to today (using interval 1440 minutes) How we can set the start time of poll time? So i want the the poll always running for everyday and at 12AM midnight? Current condition
Asset Reporting on Relationships
Hello SDP community, I'd like to create a report query on our scanned software and include the workstation on which it's installed. Would you be able to share a query example? I currently used version: 14.2 Build 14200 Thanks in advance for your support.
Add worklog Instantly
Hi Is it possible to create another worklog on the same worklog page without closing it after save the pervious worklog? (for increase speed to entry Description worklog)
PMP service stopping after start
Hello, I´ve rebooted Windows 2019 server with PMP (SQL Express version). After reboot, PMP service wont run, stopped immediatly after service start. I also checked logs. SQL server is working, DB is online and I am able to browse tables. I also checked
Service Desk Plus Professional with Project Management Module
Good day all, we are on Service Desk Plus Professional 8.2.0 Build 8212. Where can we find/download/add/buy (or whatever is needed to do) the project management module? we are interested in Thanks
[Free e-book] 5 tips to avoid common IT budgeting pitfalls
Hello there, The path to creating an accurate and effective IT budget is fraught with various pitfalls that often go unnoticed. While there are several blueprints for creating effective IT budgets, these often fail to account for the common mistakes that
[Free e-book] 5 tips to avoid common IT budgeting pitfalls
Hello there, The path to creating an accurate and effective IT budget is fraught with various pitfalls that often go unnoticed. While there are several blueprints for creating effective IT budgets, these often fail to account for the common mistakes that
[Free e-book] 5 tips to avoid common IT budgeting pitfalls
Hello there, The path to creating an accurate and effective IT budget is fraught with various pitfalls that often go unnoticed. While there are several blueprints for creating effective IT budgets, these often fail to account for the common mistakes that
Query Report for All Assets
Hello, My Name is Eng. Emad, from National Guard Health Affairs King Abdullaziz Hospital Our Domain : kamc-hs Please see the attachment. Would you please help me with the Query Report for All Assets illustrating the following: Asset Product Type Asset
MEMDM notification on Windows 10
Is it possible to suppress these notifications on the Windows 10 desktop? I've been unable to find a setting in the Endpoint Central admin portal to remove them.
Add attachments to email
Hello, We are testing out ADManager Plus and we are happy about it so far! The only thing I'm missing is adding attachments to notification emails. When specific users are being created, we need to send an welcome email (which works fine) but we need
Confusion regarding dynamic custom groups based on software rules
I have a server that according to software inventory, has Mozilla Firefox I also have a dynamic custom group with the condition Software name contains "Mozilla Firefox" The group contains lots of devices with various versions of Firefox. However, this
Data Approvals that are by dollar amount
Hello, I am very new to this application. We use this service for ITS however, our organization would like to expand to the finance department for Contingency Capital expenditure approval and status. Currently, the first check before a manager approval
List view, date based fields
Hello, would like to know if others support more widely using floating date options (Last 14 days, Next 14 days) anywhere you can set a date with a calendar widget. In a list view for example, last update or due by has to be a fixed date. This is very
Deprovision automation to remove mobile device from user
We have the deprovision automation completed and it does everything needed except for one item. We have a need to remove mobile device (remote wipe company data) from the users profile. Is there a way to build this into the automation or will this step
Approval Stages
Hello, I have a query about how Approvals are supposed to work. A technician submits the request for Approval to Person A (2nd Line). This shows as Pending Approval under Stage One - Approval details. Once that person reviews and approves, I would like them to do a second stage Approval to Person B (Manager). I thought this would be a case of using the Add button on the Approval page. However not only does this not change the status back to Pending Approval, but the only way the manager can get
doubt about scheduling replication schedules
Hello, according to the image you sent, how would it be executed? From Tuesday at 16:00 until Wednesday at 07:00 AM? I hope you can explain this image to me Thank you
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