Version 14610 - disable addition of emails as conversations
HI i see there is now the feature called "disable addition of emails as conversations". Does this address this issue: https://pitstop.manageengine.com/portal/en/community/topic/replying-to-conversation-subject-does-not-update If not can you elaborate
my iPhone devices have been unable to properly install configuration profiles
I am using a cloud system, and for the past three days, my iPhone devices have been unable to properly install configuration profiles. Could you please advise on a solution? I am certain that my installation process is correct, as I have already successfully
Add Old Devices to Apple Business Manager and MDM
I think this is probably a pretty simple question, but I have a habit of making things sound more complicated than they really are: We're new to Apple Business Manager and MDM software, so I'm still pretty unfamiliar with how any of this works. We're
How can we make the Note Mandatory if we set the Status to Onhold?
Dear All, How can we make the Note Mandatory for the Technicians if we are setting the Status to Onhold? Regards, Wajahath Farooq
Service Fails to start after applying 12410
Please note that the issue described here is for PMP Pro installed on Ubuntu, not on Windows. We tried applying the latest minor update 12410 from 12400 and this is what we get when try to start the service: Jan 16 07:05:32 pmp-srv systemd[1]: Failed
Share requests with other technicians/group
I think it will be very useful if we could share the same request with other technicians in the same group or with other groups; in this way we can work together on complex issues or on issues involving different offices. Thanks
M365 Manager Plus build 4605 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4605. Issue Fix: An issue with Log360 integration has been fixed. How to update? Update using service pack. New to M365 Manager Plus? Download the fully functional
M365 security plus build 4605 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4603. Issue fix: Some minor issues have been fixed. How to update? Update using service pack. New to M365 Security Plus? Download the fully functional free trial
How can we Populate "Reporting To Email ID" & "User Additional Field" based on the User Selected Name?
A particular Service Request template has 4 (four) additional fields "UserList", "Department name", "Company", and "Reporting To Email ID". When users submit a ticket with this specific template, while typing the name (on the user name additional field
Change Success Rate
Is there a query available to calculate change success rate? Total # of complete changes (per month, per year) / Total # of successful changes (change closure code)
"You are missing out on advanced security configurations"
Does anyone know how to get rid of the "You are missing out on advanced security configurations" banner with the orange "Know more" button? Our organization has only 2 technicians (me and my part-time technician) so we don't need to set ALL the security
client hardware defect move image to new hardware - which is the correct process
Hi, we move the Windows 10 image to new hardware, because some little problems with hardware components. Now, the computer is down in endpoint central und the last contact was before the changes. What is the correct process for ongoing management without
Last Contact Time incorrect
Hi, I was wondering if anyone else has had this issue or if there is a fix? Basically, a number of my machines are stating a "last contact time" several months ago. I can perform scans on the machine and dpeloyments without issues bit the "last contact
Functional expression
hello, i create custom monitor to query interface download bytes. Total Download (SNMP) use Functional Expression 'Byte to GigaByte', and Test (SNMP) not use any Expression. My question is why if use Functional Expression the value always 0, and if not
New antivirus update definitions
Hi, You introduced in the last version of Endpoint central a new next generation antivirus, I want to ask how will be definition update be applied to it?
Google fixes several high-severity vulnerabilities in Chrome 120.0.6099.234/224/225 stable channel update
Good day, everyone! Chrome Stable Channel has been updated to 120.0.6099.224/225 for Windows, 120.0.6099.234 for Mac and 120.0.6099.224 for Linux. This update comes with 4 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE
Google fixes several high-severity vulnerabilities in Chrome 120.0.6099.234/224/225 stable channel update
Good day, everyone! Chrome Stable Channel has been updated to 120.0.6099.224/225 for Windows, 120.0.6099.234 for Mac and 120.0.6099.224 for Linux. This update comes with 4 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE
Google fixes several high-severity vulnerabilities in Chrome 120.0.6099.234/224/225 stable channel update
Good day, everyone! Chrome Stable Channel has been updated to 120.0.6099.224/225 for Windows, 120.0.6099.234 for Mac and 120.0.6099.224 for Linux. This update comes with 4 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE
Get all changes associated to a release?
Anyone know what API call and element is needed to get all associated changes to a release? Every time I try /v3/releases/{release-id} I get NULL for associated changes, tickets and projects even though there are associations to them.
Broken Captcha
Hello, We have a PMP server installed on an Ubuntu and when we try to access from a specific IP occurs an error message Access Denied. Captcha check failed. It requests captcha but the image is not shown, its broken. Can you help us to solve this? Thank
Access Manager HTTPS connections
deciding on switching to AMP. I have everything setup up and working on the Linux version. I was able to create SSH and RDP connections however, when adding some HTTPS connections, it seems to want to create an anonymous user and blank passwords with
Preventive Maintenance Tasks - running at SLA hours/operational hours
Hi, Team, It would be great if someone could configure preventive maintenance tasks to run only during operational hours (without weekends or holidays) - like on business rules, custom triggers or request timer actions, for instance. It also could have
Best practice Windows MDM Policy
Hello, do you know if there is a best practice Windows MDM policy? Can someone post their setup for Windows devices. Thank you
How to implement a user's request to withdraw modifications before submitting
你好 目前，用户提交的请求只能由拒绝删除的管理员或审批者返回。有没有办法让用户自行收回它们。 SDP版本 : 11.1 构建号 11112
Approval Report
Dear Team, Thank you for the support. We have been using ME SD Plus in our organization for Service Management and leveraging workflow features to develop some automation for Business and it is working well. However, one of the limitations of the system
Filter ticket's by createdate < 90 to current
Good Afternoon, I would like a way to filter tickets based on the ticket creation date < 90 to current. Is there a way to put a formula into the filter to address this?
Problem with webhook module
Hello! There was a problem with sending webhooks; at one point they stopped working, although I had sent requests before and everything was executed correctly. There were no changes to the webhook system version: 14.5
Apple Configurator Issues
Hi, We have been using Apple Configurator to enroll devices for quite a long time. Suddenly today after enrolling some iPad Pros I found they all now get a message on the screen after being enrolled saying "iPad Partially Set Up" and recommending to erase
Reports - No Data Available
We have several domains integrated in AD SelfService for password expire notification and report of locked users. In general it works as expected. But on one domain we always get "No Data Available" in reports - Locked Out Users Report - Password Expired
users not enrolled -I would like them to be able to reset the password by forcing enrolment via email first.
Morning i am playing with the trial and planning to buy a license soon. I have this situation: i am migrating a domain from another plattform and set a standard password for all the users (they do not know this password and my plan is them to user Adselfservice
Confusion regarding database migration
Hello, Our ServiceDesk Plus (on-premises) installation is currently in the process of dying. Features break permanently each passning month, database entries get corrupted, backups fail for unknown reasons. Installing new service packs only made it worse,
Report criteria - Printer name search term missing & how to return list of devices that have MISSING criteria only
Hi there, I can't find a way to use printer name as search criteria or as a column, below are the only options available Also, is it possible to show results of assets which do not have something? For example I want to find a list all assets that are
DCNGINX taking up 100% CPU time
We have had Desktop Central deployed for a few years with a fairly smooth run. Since migrating our server to Windows server 2016 the performance of Desktop central has been getting worse. Desktop central has 4 vCPU, 16GB RAM and 40Gbe connectivity. We
OPMANAGER Script Error Code 4
Hi, i have the following Error and i dont see any issues in the LOGS. Every Script is Ending with ERROR 4. Hier is the TESTSCRIPT in PS Thanks for your time and have a nice day.
Endpoint Central integration with ServiceDesk Plus - Generate Ticket with Inventory Alert
I've been playing with the ticket generation system trying to get it to work for our needs, and upon editing the API key in the Endpoint Central console, all generated tickets are suddenly full of 'null' values and trashing themselves upon generation.
Browser Customization - Creating Bookmark in Bookmarks Bar
Does anyone know if there is a way to ensure bookmarks added to browser (specifically Edge or Chrome) the favorites are added to the Favorites Bar. I've tried placing the favorite in the "Favorite Bar" folder, but that doesn't seem to work. It will ultimately
[Free webinar] 5 strategies to avoid service desk technician burnout
Hello there, Experiencing declining productivity and efficiency? Your solution may not lie in enhancing technician skillsets, but in tackling the underlying signs of technician burnout. Our latest webinar walks you through effective solutions to identify,
[Free webinar] 5 strategies to avoid service desk technician burnout
Hello there, Experiencing declining productivity and efficiency? Your solution may not lie in enhancing technician skillsets, but in tackling the underlying signs of technician burnout. Our latest webinar walks you through effective solutions to identify,
[Free webinar] 5 strategies to avoid service desk technician burnout
Hello there, Experiencing declining productivity and efficiency? Your solution may not lie in enhancing technician skillsets, but in tackling the underlying signs of technician burnout. Our latest webinar walks you through effective solutions to identify,
Same request, unable to generate new ticket
我的 SDP 与 OPM 关联，OPM 告警将在 SDP 请求中生成工单。但是，已经发现，如果工作订单状态为“已解决”，则重复的警报将在上一个工作订单中注释，而不是生成新的警报
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