Exclude Deleted Requests from Pending Requests Report
Hello, I have a custom report that groups pending requests into age bands. Over time, we have noticed that the "Total Pending Requests" is somewhat higher than the real total. Having simplified the query, the reason is that Deleted Requests are included
Password Synch Agent health Status
Dear ADSelfServiceplus team For the love of god.. Please add the feature to review password agent health status installed on DC directly from portal instead of going to each DC and checking the health. Imagine if an organization has 15-20 DCs and we need
Error while enforce machine MFA
Hi, When I want to enforce machine MFA for some servers, I get error. What's requirement to do this job? (port, access domain privilage, protocol, etc) Best regards
Password Manager Pro new build 12400
Hi, Password Manager Pro 12400 has been released and is now available for download. This release comes with an upgrade, bug fixes, and security fixes. For more details, please see our Release Notes of this upgrade pack (build 12400). How to Upgrade to
Custom Report from specific groups
Hi, We've recently installed AD Manager Plus and now I am trying to set up some reports. Previously we've had a powershell script that runs on a certain times to monitor license assignments. Now I want to do this with AD Manager Plus instead. I've tried
Default authentication has changed from Local to AD after upgrading to 14.6
The default login authentication (on the login page) has changed from Local Authentication to AD Authentication after upgrading to 14.6 on my installation. I opened a ticket (9448741) on this, but I don't think the support team understands the issue,
Date Picker on Self Service hiding behind add request bar
Hiya, this feels like it's a new issue as i don't remember seeing it before. But the date picker is hiding behind the add request bar. I've tried in different browsers and get the same issue. How do I fix this? Thanks, Gary
[API] How do I get all available values from a pick list udf_field?
I'm trying to use the API to get a list of all values in our custom udf_fields, but I can't figure out how to use it as it's not documented anywhere. I've tried guessing at a /api/v3/udf_fields endoint, and I think I'm on the right track as it's not telling
DeviceControl Folder size increasing
We have a server who has endpoint central agent installed. The folders "C:\Program Files (x86)\ManageEngine\UEMS_Agent\DeviceControl\device\fa\backup" and "C:\Program Files (x86)\ManageEngine\UEMS_Agent\DeviceControl\device\fa\main" are rapidly increasing
disables management access (Admin User) in Service Desk Plus
Is
managerengine disables management access (Admin User) in Service Desk Plus two months before the license expires, right?!!!
best option for service desk
HI did you go with multiple instances of Service desk, where you had an instance for HR,Finance , IT etc or did you go for 1 instance, and have HR, Finance and IT all working under the one instance? Curious to see how you have it set up. thanks.
File Server - FSRM Quota Reports/Alerts
Does the File Server module include fsrm quota threshold reporting and notifications? We use FSRM quotas for our systems, and we intentionally set hard quotas in FSRM. Because FSRM email notification setup only works out of the box with Exchange server
OpManager Group Alarm
Hi We are using OpManager Groups to filter out different types of Devices, Servers, Routers, Switches etc. We are also having a Group, named Monitored Devices, that we use to filter the needed Groups/Devices that we actually want Alarms for, having showed
Supervision Identity cert
Just signed up for the 30 day trial... I have several brand new iPads here still sealed in the box to deploy into Kiosk mode. I've added the iPads to ABM via Apple Configurator (our organization was already setup, and I add MDM+ as the server), which
Approval UI is confusing for end-user
I have SDF-112141 regarding the confusing UI for approval, but I can't tell if it's being implemented or not. Our users have a hard time with Approvals since they can’t figure out why the Approve or Reject button doesn’t work Everywhere else in the application
How to automatically create multiple child requests from a parent request with a configurable JSON file (V3)
I encountered this problem when using add file Copying parent UDF fields, Resource Information and parent attachments
Notification bell no longer shows new notifications and the request under the notification bell doesn't link to the request.
After updating to 14.6 Notification bell no longer indicates a new notification if you click on the bell and then click on the request under the notification bell it doesn't link to the request anymore it goes to the Home tab instead. Before you also
Users duplicated after migrating from AD to LDAP (linux)
Hello, I installed SDP linux version in test environment and restored backup of prod, as described in this article: https://pitstop.manageengine.com/portal/en/kb/articles/migration-from-windows-to-linux-server Authentication is SAML, so it works fine.
Service Desk Plus + Office 365
What are the settings needed under mail server settings to configure outgoing and incoming mail settings for Office 365 in Service Desk Plus?
Any way to implement a request view for just externally logged tickets?
Ideally, we would like to be able to separate tickets that are logged externally versus our employees easily. When creating a custom view the 'Requester' field only contains the below You can only specify if it is or isn't a specific user. It would be
Question about installing apps
Hello everyone, I was wondering if it is possible to: 1. allow installation apps 2. block installation specific apps 3. force installation of specific software at the same time on the same device? If so how should we proceed to accomplish this? Jo
Worklog description field truncated
Hi there, We have upgraded to ServiceDeskPlus v14600 from 14201. After the upgrade all worklogs descriptions are truncated when viewing the ticket. The previous version showed the full worklog description enabling easy viewing of the steps completed.
Query Report - Software List by User
Hello, We are trying to create a report that, based upon a specified user, will generate a list of software that user has access to. The Software Details query is close, but there is no way to specify what user I want a list of softwares for, it just
Agent live status not reporting fine in Console
Hi team, We have noticed since few weeks,that in EC console agents do not report fine anymore their live status. They are shown as "Down" when everything is fine. Tried to refresh the icon in console or ran the agent troubleshooter but no success. Do
Custom SMS send Non-English message text displays incorrectly
I configured the SMS send by 3rd gateway. They told me that the Chinese encoding format used in the request reply process is UTF-8. No matter whether I configure the HTTP request header, Non-English message text displays incorrectly. Messages received on the phone like this。After "test" that is Chinese text
Integration with MS O365 to enable presence
Is there any integration between ServiceDesk and O365 that allows for presence? It would be great to be able to see if a requester is 'available' based on their O365 presence status when sending replies etc.
Project Management Module Tutorial
I'm hoping that there is some tutorials out there that I can point my managers to to leverage this feature. This feature is something we'd like to take advantage of, but we're still a relatively small company and don't have a strong project management process. Some guidance on how this tool is intended to be used would be tremendously helpful.
Automated Follow-Up Emails per group
Hi i'm just wondering if there's a way or a system in place that would allow preset emails to be automatically sent on on a per call/per group basis when there hasn't been a response from the user in a specific time frame, so this would cause a trigger
Attach checklist and asset details to email when forwarding
Ok so trialling servicedesk and we use a lot of external vendors for support. Prior to us sending it out we work the ticket and do some basic information gathering and testing, prompted by a checklist attached to the request. If we can not resolve it
Asset or title column
Hi, I'm running in to some challenges in regards to maintenance. We currently have the workcenter that is subjected to maintenance listed in the title of the maintenance and listed in the asset, but we use the subject of the maintenance to identify what
Emailing user from a Form Resource field
We have a form that our Contracts team uses for contract approvals and submissions. We have a Request LifeCycle already configured with their own stages, notifications, and statuses. Part of this lifecycle is notifying the requester and a business owner,
Monitoring First Response
Is it possible to monitor the first reponse to an issue? Our help desk targets are not only about overall resolution time, but also did we get back to the customer within 1 hour. Thanks David
Ubuntu automatically start after reboot
Hi how do I configure SupportCenter, installed on Ubuntu 22.04, to start automatically after reboot? THX mame
Delete Logs
Hi everyone, in the servicedesk installation folder there is the logs folder (D:\ManageEngine\ServiceDesk\logs) which is currently 5.85gb large Would it be possible to delete something old to free up space?
Is it Possible to Pre-define the Task Comments while creating the Task Template?
Dear All, Is it possible to assign the Comments (pre-defined/default) while creating the Task Template, similar to the concept of creating the Service/Incident Template with a pre-defined (default) resolution? We are actually auto. populating pre-defined
How to update user defined field in worklog via REST API Powershell?
I'm integrating TFS to service desk, taking hours in TFS and creating a worklog in SD. It all work perfectly, but I need a user defined field in the worklog to be updated as well. The display name is 'TFS Task', its UDF_CHAR2 - a simple character field. My input data looks like the following. This works except for the additional field. Should I be using the display name instead of the internal worklog field name? { "operation": { "details": { "worklogs": { "worklog": {
[ESM setup users] Important announcement on mail fetching process after migrating to build 14600
Dear users, We have indentified that mail fetching schedule remains disabled post migration to build 14600, this occurs only in ESM setup and only in the default portal IT Helpdesk. Rootcause: A few unwanted schedules have been removed and disabled to
A report is not listed on Custom Schedules arguments
Hi, Team, After making a report to be used on a custom schedule, it doesn't show either on the custom schedule or the custom schedule function to test the code. There is a list of several reports but the last one I did isn't listed on the arguments list.
Traceback
Traceback (most recent call last): File "MultipleRequestsV3.py", line 7, in <module> from functions import postURL_V3, getResponseStatus, postURL, read_file, linkRequest File "E:\ManageEngine\
Same request, unable to generate new ticket
My SDP is associated with OPM, and OPM alarms will generate work orders in SDP requests. However, it has been found that if the work order status is Resolved, duplicate alarms will be annotated in the previous work order instead of generating a new
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