Change Approval Notification
Hello all, The default approval reminder email is this: Dear $ApproverName, You have pending approvals which require immediate attention. Click on the link below to take necessary actions. $ApprovalLink Does anybody know what I would need to add to this
[DDI Central: Industry Spotlight Series] How DDI(DNS, DHCP, & IPAM) solutions help campus networks
Here's the latest blog from DDI (DNS-DHCP-IPAM) Central's Industry Spotlight series that explores the indispensable role of DDI solutions in bolstering the cybersecurity and efficiency of campus networks. It delves into how DNS, DHCP, and IP address management
Email Templates - Hide Variable when not used
I have created a custom announcement template and if I do not set an End Date (the To date and time) it will show the variable name in the email instead of just leaving it blank. Below is an example. In my example, I did not set the To date in the announcement
ServiceDesk Plus Log in Error due to Timezone
Hi, Some users of our servicedesk are encountering problems while logging into the system. Issue identified is timezone conflict, upon checking the timezone on the device it's the same as the one on the system, even changing it does nothing. As you can
Password is not synchronized
Hello, I'm trying to add a local Password Manager Pro account. Instead of a password, she writes her login. After checking the password, the audit says “Password is not synchronized.” How can this problem be solved?
How to check the CISA published weekly list of vulnerabilities against my Endpoint Central list of CVE's that need patched?
I want to feed to my Endpoint Central on-premises server, a list of CVEs from CISA (example here: Vulnerability Summary for the Week of March 4, 2024 | CISA (this table would have to be parsed out of the html page). The goal is to find out what actual
Mozilla fixes a critical and several high severity vulnerabilities in Firefox 124
Hello everyone, Mozilla has released fixes for a critical and several high-severity vulnerabilities in Firefox 124. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2024-2615 Memory safety bugs fixed in Firefox
Mozilla fixes a critical and several high severity vulnerabilities in Firefox 124
Hello everyone, Mozilla has released fixes for a critical and several high-severity vulnerabilities in Firefox 124. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2024-2615 Memory safety bugs fixed in Firefox
Mozilla fixes a critical and several high severity vulnerabilities in Firefox 124
Hello everyone, Mozilla has released fixes for a critical and several high-severity vulnerabilities in Firefox 124. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2024-2615 Memory safety bugs fixed in Firefox
[White paper] How is IPAM helping simplify modern networking needs?
Ever feel like you're constantly playing catch-up with your network? AI, IoT, digital transformation, and hybrid networking are causing a huge influx of data, applications, and devices into your network, and now more than ever. This can make your network
ServiceDesk Plus Sites Report
Is there a query or report to list all of our sites with details on them?
[White paper] How is IPAM helping simplify modern networking needs?
Ever feel like you're constantly playing catch-up with your network? AI, IoT, digital transformation, and hybrid networking are causing a huge influx of data, applications, and devices into your network, and now more than ever. This can make your network
[White paper] How is IPAM helping simplify modern networking needs?
Ever feel like you're constantly playing catch-up with your network? AI, IoT, digital transformation, and hybrid networking are causing a huge influx of data, applications, and devices into your network, and now more than ever. This can make your network
After upgrading from 14700 to 14720, the Service Desk does not work.
Good afternoon! After upgrading from 14700 to 14720, the Service Desk does not work. run.bat works without errors
Duplicate requests
Has anyone come up with a way to proactively identify potential duplicate tickets? It would be nice if the technician viewing the ticket could receive some kind of warning that the ticket is potentially a duplicate for another, open ticket, but in the
Request for SQL Query Report where the Status is "Onhold" for more than 3 Days and Approval Status is Not "Pending for Approval"
Dear All, Can I have a SQL Query report which will demonstrate the request which is "onhold" for more than 3 Days and is Not "Pending for Approval" with the required below columns: a) Request ID b) Requester c) Created Time d) Subject e) Group f) Technician
Requester Portal
Hello, Is there a way to filter which elements appear on the Requester Portal based on the login of the Requester? We have multiple User Groups and it would be useful to configure the Portal so when a Requester from Group A views the Portal they will
Auto. Close the Resolve Task after 2 Days
Dear All, Is it possible to Auto. Close the Resolved/Canceled Tasks after 2 Business Working Days? Similar to the concept of Request Closure Rules. Regards, Wajahath Farooq
How to start Central and Probe server on one instance (Ubuntu)
Good day, Kindly advise. I have Central and Probe servers installed on one server - Ubuntu. How I can start both separately as service? https://www.manageengine.com/network-monitoring/help/starting-opmanager.html
SDP Admin account restore in UAT?
Dear SDP, We have created a UAT environment, by mistake the admin has deleted the admin account. Is there a command that we can run to regenerate the generic Account with generic pwd? DB: Postgre App version: 14200
Auto Restart
Hi, I am wondering if there is a feature or way we can easily schedule pop up messages to users via Endpoint Central requesting they restart and maybe even have a restart button. Also adding to this a deadline and forced restart after a certain amount
AD users Onboarded are unable to login to PAM
Hi, I onboard Active directory users with credentials but those users are unable to login into PAm360. is there a configuration or permission needed. I will be happy if you can explain it I have also enable Active directory authentication in the product
The computer determines uniqueness and can recognize it even after reinstallation?
I am not sure what criteria are used to determine the uniqueness of a computer at Endpoint Central a. If device uniqueness is confirmed by computer name Changing the computer name or reinstalling the system and renaming it, is this a new computer? b.
Auto Assign Due Dates
Hello, Is there a way to automatically assign due dates to incidents or service requests when they are created depending on a template? Thank you!
SD Cloud Down?
Is SD Cloud down? Pages not loading and unable to access tickets for the last 30 minutes and still ongoing.
Morning Slowness
Anyone else seeing absurd levels of slowness in the morning? We've seen it off and on for a few weeks, but this morning it was so bad the site was completely inaccessible for 15 minutes. It is up now, but moving painfully slow. It takes several minutes
Spot edits on Change Requests
Hello all, Does anybody know of a way to disable spot edits on the Change Request details screen similar to how we are able to disable spot edits on the Request details screen? We want to enforce the use of the edit button to enter "edit mode" before
Any issue with SDP CLoud. Unable to access
Hi Team We are getting below error
Endpoint Central Workshop - Singapore 2024
Join us for the Endpoint Central Workshop – your chance to dive into cutting-edge strategies, interactive sessions, and expert guidance that'll take your ManageEngine experience from good to EPIC. Here's what awaits you: Master the latest: Get insights
[Tips & Tricks] Share requests to make your helpdesk process simpler and help your technicians be more efficient
Hello folks, HelpDesk technicians involve handling different kind of issues everyday. Most of the times, a request needs to be handled by different groups. For example, when a user reports a laptop issue, it could be an issue with hardware or software and so on. Unarguably, this request has to be worked on a collaborative effort and this can be very beneficial for technicians and for users as well. As the title suggests, ServiceDesk Plus has a feature that allows technicians to share requests with
automatically adding tasks
Hi Is there a way to automatically add a task to any request that comes from a particular email address? Kind regards H
How to Increase the Count of Additional Fields from 50 to 150 on specific Service Category?
Dear All, We have created a Service Category and it has several Templates and with many fields. Now, we have observed that we cannot add more than 90 fields on Common to both Incident/Service Request and 50 Field (Max.) on specific Service Category. Please
Query report question
Hi, Is it possible to list all requests that has been assigned to a specific support group during its life cycle? The support group are often assigned requests from other support groups and dispatch requests to other groups.
SDP Enterprise - Automation: How to get notified when a ticket has been open for more than 2 weeks
Is there a way to get notified when a ticket has been open for more than 2 weeks if so how do you do it I can't seem to find it. I've been looking a custom workflows and triggers but I can't seem to get it working.
Assign task to another instance
Our organization has some work orders, for example new hire onboarding, that require tasks to be completed by multiple departments existing in different ServiceDesk Plus cloud instances. For example, for a new hire, IT will set up workstation and network
I c'ant change alerms that are misconfigured
I want to change the configuration of these alarms but I can't find where to do it, can you please help me?
Report/Audit on Policy or Configuration Changes to AD Self Service Plus
Hello! I am in need of a way to audit which admin makes changes to various features with the app. For example - when an admin adds prohibited words to our password policy. Is there a way to obtain this information?
Ability to disable inactive users automatically?
Was searching through the forum and found a post that was four years old with a similar question - "Can a scheduled report be used to search for inactive users that have not contacted domain for 30 days and then automatically disable such accounts without Administrator intervention?" The four year old post had a response from Manage Engine that this would be included in a future release. We are at Version 5.2.0, Build 5230. Is it possible with our version? If so, how? Thank you, Bill
[DDI Central How-To Series] Navigating DNS using forward and reverse DNS lookup zones
Here's the latest blog from DDI (DNS-DHCP-IPAM) Central's How-To Series that delves into the crucial aspects of DNS operations and their significance in the smooth functioning of networks both private and public. Video Read the full article here: Forward
Skip to/fast forward to a position in an audit video
Hi, In PMP we have engineers that require RDP sessions open on resources for hours at a time. Auditing these is very hard if we have to sit through the whole recorded session. Is there a way to skip to/fast forward to a position in an audit video when playing back a recorded RDP session? Cheers, Richard.
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