Slow Speed of remote control through Desktop Central
Hi, There is a problem that we have and I don't know the exact reason. While we are using the desktop central the speed is fine but when we start remote control on a desktop system the speed is too low. we even change the color quality to low too but still it is slow. and sometimes it s less time consuming for technician to go directly to the system instead of controlling remotely on it. Could you please tell me the reason? and why is that? Is it because of our network or desktop central? Best Regards
Search for a specific request using search criteria not working
Hello Manage Engine Community, I am trying to access Service Desk Requests using search criteria but I am facing issues I am able to view 10 requests details by accessing the API Request Type - GET URL - https://sdpondemand.manageengine.com/app/itdesk/api/v3/requests
Automatic Decline ESU Updates
Hi everyone, I don't have an ESU license. Is there a way to automatically decline updates released for this type of licensing? We are currently doing this manually, but this has to be done monthly. Thanks!
Patch Tuesday updates - January 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : 2024-01 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5034167) (ESU) 2024-01 Security Only Quality Update
Custom Actions visible in requests form - how to it turn off?
Please advice me with ServiceDesk Plus 11.3 forms In my forms we have the field Custom Actions visible at the head, which was not until last week. We expect to have Edit, Assign, Actions, Reply and Time visible only at the head of a requests form. Any
"Consumables" missing from ServiceDesk Assets
I created several categories of consumables and assigned several assets as consumables. None of them are accessible because the consumables tab does not appear in the Asset tab of ServiceDesk. The search bar also does not show them, and they can't be
Manageengine AD Manager - Remote Powershell (Domain) Setup
Hi there, I am trying to setup AD Manager on my Domain for the first time and Its creating Legacy Mailboxes. I read you need to enable the Remote PS in Domain settings, Can some one please help me and give me some clear instructions on how to do this
Cisco ACI Creds
We are looking at adding our Cisco ACI to our OpManager deployment and having issues with the creds. What type of role should the user have, we current use tacas for our authentication to ACI, I have created a specific account and I see it authenticate
Mobile Device Manager Plus - Remote Wipe
Hi all I am having a query whether the remote wipe is Available in Mobile Device Manager Plus. If available means is it supported for a remote user using Windows 10 laptop ?. And the difference between Complete wipe and corporate wipe and they are applicable
Security Edition is now available for Endpoint Central Cloud!
Dear Users, We are happy to inform you that the much awaited Security Edition for Endpoint Central is launched for Cloud users. This new edition offers endpoint security and management capabilities, accessible now with the single agent, single license
additional field issue
Dear Support, i have an issue when i want to add special character information on additional field pickup list example : if the field value contains % or < or > or = not accepting please if you could fix this issue ASAP thanks
Netflow Logs Pruning
Hi Team! Would be very thankful to get the solution of below mentioned issue. Actually I'm facing exceeding of logs ingestion issue on my SIEM C360 due to Netflow logs. I want to prune netflow logs. What would be the best practice? Should I disable complete
Task Notification Improvement Ideas for Service Desk Plus Cloud
Our organization is currently facing an issue where ticket owners receive individual notifications for every task picked up or assigned to them. Unfortunately, we cannot simply turn off task notifications on assignments since there are instances where
Insert link feature
Good day, I would like to know if it is possible to use the insert link feature in service desk as a internal url. For example \\servername\Network\mynetwork.xlsx I see that the insert link works for internet links www.google.com for example but not for
Servicenow integration with servicedesk
Due to Servicenow integration with servicedesk on this guide ServiceNow Integration (manageengine.com) Please say is it possible to pass notes and reply ? In other words, can conversations and notes be created on both sides?
Manage Engine | VIP Mitglieder definieren
Ziel ist der Import einer Sicherheitsgruppe aus dem Active Directory, welche dann die VIP-User definiert.
masterproject with underproject
we like to collect some project to a masterproject for example firewall-project server-project clients-project -> collect it-infrastructure
Updating Task Scheduled End Time
Hello, Set due by time in a request with value from a date time additional field - Deluge (manageengine.com) worked perfectly, but I noticed Tasks use Scheduled End Time instead of Due by Time. Can anyone assist, if its possible? Thanks in advance,
[SDF-94388] Mandate Request Closure Code for resolve request
Hi, How to mandate Request Closure Code before close or resolve request. I want to check the success rate of requests. What should I do? If there isn't feature, please add this feature in future release. Thanks for helping
connect software packages with a out solutions-articles
we like to connect software packages with a out solutions-articles
the poor editor for solutions
we need more options in the editor for solutions for example - arrows, checkboxes and so on... may it is possible to have these features at every postiton with descriptions..
Add the *.wdl link-files to the system
we use the software winyard (dms) and this product use the wdl fileformat to get links in the dms database. we like to use these file to link informations from ticketsystem to the dms
headlines are cutted in different ways
in our system the headlines are cutted in different ways. we don`t no why beacause it is enough space for many more letters...
Unrelated tasks were assigned
Dear ServiceDesk Plus support team, Hello! This is Yoonseo Park who is a technical staff in Telemant Corporation in Seoul. Tasks So, I had a problem in that I got many unrelated tasks this afternoon suddenly at a time in my ServiceDesk Plus request section.
Multiple instances or just one instance with everything feeding into it
HI, Im setting up a new service desk for IT, and am looking for some advice. setting this up so far has been fine, we have Incident and Service requests etc configured. i have now been add to do the same for HR, Finance, Health and Safety, and Facilities.....
Reply Template customizations
Current System: SDP On Prem v14.504 We would like to be able to do a couple of different things with Reply templates. 1) Reply templates for Requesters instead of Technicians. For instance, if the person is not a Technician, they have a different template(s).
Monday as 1st day of the week
Hi Guru of OpManager! How to setup Monday as 1st day of the week ??
What does 'awaiting updates' reference in My Request Summary widget
One of the self-service widgets of the requester portal features the below widget. With testing or searching the user guide however I can't work out what 'awaiting updates' is counting. Its not the request status 'with customer' which would make sense.
Is there a way to have ServiceDesk Plus stop bugging us about certain "advanced security configurations."?
I understand this is meant to be helpful, but a handful of the things it would seem ManageEngine/ServiceDesk Plus think should be changed/enabled are set or left set the way they are for a reason, and having it keep putting that message at the top of
SD+ Cloud Roadmap is not accurate
Hello Team, SD+ roadmap is not accurate, the team is just updating the dates but not the data. Last time it was updated on 11th Oct and today it's updated today but old features which was already released still showing as pending. Let us know how can
Error occurred while adding history details
Hello. Whenever we handle a ticket, assign to a technician, update status, suspend the ticket, we get this popup "Error occurred while adding history details". No history whatsoever is saved in the "history" tab, regarding all activities about tickets.
Creating Form Rule to add specific field to Subject line
Hello all, I am looking to have the field I created "New Hire Name" generate on the subject line once the service request has been made. For example we would like it to look like this " New Hire Request - Test User". I do not code so I am lost in creating
Redeploy Failed installs
Evening I deployed an application to several computers and one device failed. i cannot see anywhere to force a re deploy to theat machine. does anyone know of a wayh this can be done without having to create a new deployment
Feature Request: Include variables within Task Module
I did a search and found other requests that I think were looking for a similar solution to this - but none pinpointed exactly what I think others were asking for so I will try to explain here. We have a new hire request template - within this template we have tasks which are set to populate depending on the job title selected by the hiring manager. Different titles will select or un-select different tasks which will then trigger or assign themselves to the appropriate administrators so that accounts
Domain switch
Hello, We have the manage engine product on a domain that we will be retiring as we transition to a new domain. We would like to know what guides or documents manage engine has on this as the host servers responsible for this will either transition to
Internal Backup Warning
We use a remote SQL Server database for Endpoint Central. This database/server is backed up by a backup appliance. I don't want to back up the database with the endpoint central internal functionality as the database is already being backed up by an external
Support for patching SQL cluster etc.
According to Desktop Central and Always On SQL support? (manageengine.com) Support for patching Always on SQL cluster was on the roadmap 7 years ago. How is that going? We'd like for Endpoint Central to only patch Passive nodes for example.
Where to add File Integrity Monitoring???
Hi. Using EventLogAnalyzer Version 12.4.1. I added 4 Devices (Windows Servers 2016). One of them is a File Server, one a RDP-Server (Terminalserver). Wanted to view the buildin Standard-Reports. So I switched to the Tab "Reports", choosed "Windows File
Trash not emptying every 24 hours
Hello, We noticed when creating some reports that tickets are sitting in the trash, and not being removed. We had about ~10 tickets in here over a number of months. We are able to delete them manually without issue, but we rarely check the trash, and
heatmap
Hi How to change items to be checked in heatmap ? i want it not check devices backups .
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