[Announcement]: Free OpManager training series starting from January 18, 2024
OpManager free training season 1 2024 The main challenges in managing IT infrastructure are a lack of visibility and a lack of proactive alerting. OpManager resolves both issues with one stone by neatly discovering and classifying your devices and the
Device control plus revoke Temporary device access
Hi I am wondering if there is a way to revoke the temporarily granted access before the time period expires. I thought that deleting the allowed temporary access from the policy did it, but it doesn't.
Planned Disaster Recovery Drill for Zoho Europe and Australia Services on 10th December 2023 and 17th December 2023
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho EU(Europe) and AU(Australia) Service on 10th December 2023 and 17th December 2023 to ensure our DR Readiness in EU and AU Deployment. This will help us support
[Free e-book] The CIO's handbook for analyzing IT budget spending
Hello there, Don't let generic reports and a lack of visibility impact your IT budget and spending. Gain a powerful edge over standard budget reports with our latest e-book, and witness streamlined IT budgeting, reduced cost wastage, and increased ROI.
[Free e-book] The CIO's handbook for analyzing IT budget spending
Hello there, Don't let generic reports and a lack of visibility impact your IT budget and spending. Gain a powerful edge over standard budget reports with our latest e-book, and witness streamlined IT budgeting, reduced cost wastage, and increased ROI.
The CIO's handbook for analyzing IT budget spending [Free e-book]
Hello there, Don't let generic reports and a lack of visibility impact your IT budget and spending. Gain a powerful edge over standard budget reports with our latest e-book, and witness streamlined IT budgeting, reduced cost wastage, and increased ROI.
Old agents do not install/report on EC Console
Hi team, I have noticed that when an old EC agent is installed on a machine,the agent doesnt report fine on the console. But instead is shown at "Yet to Install" Is there a way to install even an old agent and once it communicates with the EC,it can be
SharePoint Manager Plus build 4500 released!
Hello Everybody! We are glad to announce the release of SharePoint Manager Plus' latest build–4500. The new build supports the following: Enhancements: The public key certificate for service pack upgrade has been updated. The event selector in the Microsoft
Change Workflows broken after upgrade to 14506
After upgrading to 14506 this past weekend, I am getting reports from technicians that submitted changes are not going through, and it looks like it has to do with the workflows. Many of them are suddenly showing as "Invalid workflow" and I cannot figure
Widget with user assets
I need to create a widget with resources for a dashboard. The question is how to get the logged in user's ID so that after logging in he can see only his resources?
Project Management
Hello, I am using servicedesk plus 9.1 build 9100. ( free edition) On the website there is something about Project management, witch is a add-on for the servicedesk plus. How can I add the Project management add-on in servicedesk plus? Greetz, Rens
Vulnerability severity determination
How is Vulnerability severity determined? Is this based solely on CVSS score or are you combining that with other intelligence to determine what is critical or not?
Associate a requestor to multiple sites
I can see a few posts over the years discussing this but it doesn't seem like it was ever answered fully? Is there a way, or are there any plans to allow, a single requestor to be at multiple sites? It seems strange that this isn't possible, as many businesses
Mac File Copy Operations not working
I have EPC agents running on our Macs at work and I am trying to copy some files/security tokens(txt) via a Configuration in EPC, and doing a HTTP copy where you put the files in the config and have assigned this to a Mac computer as a target. The issue
Masterclass 2023 - Season 2, Episode 5: "Ask Me Anything" session with ServiceDesk Plus Cloud product experts
Greetings from ManageEngine! We are excited to announce that the registrations are now open for the Season 2 finale of the ServiceDesk Plus Cloud Masterclass 2023! Learn how to utilize our latest features and enhancements followed by the "Ask Me Anything"
Masterclass 2023: Season 2 Episode 5— Upcoming AMA episode with ServiceDesk Plus Cloud experts. Submit your questions now!
Hi everyone, We're excited to announce that the final episode in season two of our Masterclass 2023 series will be a ServiceDesk Plus Cloud AMA (ask me anything) session with Sriram K S, global head of customer success, and Srinath Venkatachalam, global
Masterclass 2023: Season 2 Episode 5— Upcoming AMA episode with ServiceDesk Plus experts. Submit your questions now!
Hi everyone, We're excited to announce that the final episode in season two of our Masterclass 2023 series will be a ServiceDesk Plus AMA (ask me anything) session with Vishnu Priya Kumaresh, global head of customer success and product support, on November
Masterclass 2023 - Season 2, Episode 5: "Ask Me Anything" session with ServiceDesk Plus product experts
Greetings from ManageEngine! We are excited to announce that registration is now open for the Season 2 finale of the ServiceDesk Plus Masterclass 2023. In this episode, learn how to utilize our latest features and enhancements followed by the "Ask Me
Important: SDP IOS Push Notification certificate has expired
Dear User ServiceDesk Plus IOS push notification certificate expired on 15th December 2023. Hence to overcome push notification issue, please follow the below steps : 1. Shut down the Servicedesk Plus application. 2. Navigate into <SDP_home>\conf folder.
ADSelfService Plus' build 6400 Released
Hey everyone, This is to announce the release of ADSelfService Plus' latest build, 6400 with below change: The public key certificate used while updating the product through the service pack has been updated. Update using the service pack. New to ADSelfService
MSSQL Query Report for Nuanced Remediation Time
Greetings, I need to build a query for Incident Reports that will provide a report that results in the following information: - Escalated completion time: The amount of time between when it was assigned to its final Support Group vs its Completion Time.
Devices Added to trusted Device list , Are still blocked
Hello, I'm new to ManageEngine. I created a block usb storage policy. Added a trusted device list. The trusted devices, are still getting blocked . Can some one help please ?
Multiple SLA for 2 different Groups
Hi, I need to set up SLA for two different services: External and Internal Support. For internal support I have many groups, but only one for external support. Each service should have differente SLA values. I already have different priority criteria:
Uninstalling Old ManageEngine Products Remotely
Hello, we are in the process of upgrading to ManageEngine Endpoint Central and we need to uninstall old ManageEngine products. So far I have seen ManageEngine UEMS - Agent, ManageEngine AssetExplorer Agent, and ManageEngine Desktop Central - Agent, installed
Trying to install MDM Agent - Windows 11
Hello everyone! On one of my EndPoint Central tenants, the MDM agent installation (enrollment.bat from MDMLaptopEnrollment archive) yields the following result: https:/msdn[...] was moved to a new page, with no help concerning error 0x80070459. All I
ManageEngine NCM REST API Get issues
Hello, I'm trying to make sense of the documentation for REST api usage in the NCM module (BUILD 12.7.259). From: https://www.manageengine.com/network-configuration-manager/help/rest-api-ncm.html This is the provided example: http://localhost:portnumber/api/json/<ModuleName>/<API
Tech Availability Chart
Hi all, Is there a way to export the "Tech Availability Chart" in some common format like PDF, XLS, Doc? Thank you Best Regards Antonio
Patch Connect Plus update catalog sync failed with error message "Trust Failed"
Hello Everyone! When trying to sync the Patch Connect Plus update catalog (CAB files) in SCCM, you might encounter an error with the message Trust Failed shown under Last Sync Status. Cause This occurs because the current certificate for signing Patch
Restore ezip backup to another database
Hi, I have a question if we have a methed to restore a .ezip database (which was made on production) to developer database ? Both prod and dev are on the same server. for example: 1. backup prod (sdpprod) via .bat file 2. makes backup .ezip 3. restore
How to generate API Token
Hi team, How to generate API Token In service desk plus. Thanks Bhanu
Reporting Business Rules
Hi, I need to keep tracking the times that our Business Rules have been applied, maybe you can help me with a query where y can manually set the name of business rule that i'm trying to report. Thnx & Rgrds!
Patch Tuesday updates - December 2023
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : 2023-12 Security Monthly Quality Rollup for Windows Server 2008 Systems (KB5033422) (ESU) 2023-12 Security Monthly Quality Rollup for Windows
Patch Tuesday updates - December 2023
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : 2023-12 Security Monthly Quality Rollup for Windows Server 2008 Systems (KB5033422) (ESU) 2023-12 Security Monthly Quality Rollup for Windows
Patch Tuesday updates - December 2023
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : 2023-12 Security Monthly Quality Rollup for Windows Server 2008 Systems (KB5033422) (ESU) 2023-12 Security Monthly Quality Rollup for Windows
[Zero-day] Microsoft release updates for 1 zero-day on December 2023's Patch Tuesday
Hello everyone! Microsoft has published updates for a total of 34 vulnerabilities in this Patch Tuesday. Of the total, 1 of these have been classified as zero-day. Here are the details of the zero day: CVE ID Description CVE-2023-20588 AMD Speculative
[Zero-day] Microsoft release updates for 1 zero-day on December 2023's Patch Tuesday
Hello everyone! Microsoft has published updates for a total of 34 vulnerabilities in this Patch Tuesday. Of the total, 1 of these have been classified as zero-day. Here are the details of the zero day: CVE ID Description CVE-2023-20588 AMD Speculative
[Zero-day] Microsoft release updates for 1 zero-day on December 2023's Patch Tuesday
Hello everyone! Microsoft has published updates for a total of 34 vulnerabilities in this Patch Tuesday. Of the total, 1 of these have been classified as zero-day. Here are the details of the zero day: CVE ID Description CVE-2023-20588 AMD Speculative
RLC transition for Requester
Hi, I want to design RLC for requests that requester in resolve status can reopen and claim on request by click transition button. I know requester can add replay and reopen request, but I want to clear this for requester by transition button. Is there
How would I use Approval Level Name / Approval Level to create a Task via Triggers?
How would I use Approval Level Name / Approval Level to create a Task via Triggers? Or any other fields in both Approval Level and Approvals
Fetching Field Values for a custom function
Does anyone know how to fetch field values from a form into a custom function, I want to use field values in a custom function to send off a notification using the sendmail tool, but I cannot get the field values to use for my subject, recipient, et
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