Hi Guys,

I have a bit of confusion here.

There are 2 levels of approval in a service request. First one goes to $Department_Manager and second level goes to another email ID.

Now, for some certain Departments there is no data mapped to the Department Manager role. In that case the tool is not skipping the first level and both the levels remain in "Yet to Progress" and approvals in "To be Sent" state.

Will the system not automatically skip any blank approval stage? Refer to the screenshot.

The version of SDP is 14600 On-Premise.

Any supporting document/idea/script for this?