How to Make Notes Mandatory if the Status is Set to "Onhold" only on Service Request?
Dear All,
Is it possible to make "Notes" mandatory on Service Request if a Technician is setting the Status to "Onhold"? Currently. I believe it is possible through mandating it by making use of "Request Lifecycle (RLC)" on specific template but is it possible by making use of some scripts?
Regards,
Wajahath Farooq
Topic Participants
Wajahath Farooq
Dinesh Bhaskaran
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