Dear All,

I have noticed that if a Task is created on any stages of the Change request and if the Task Status is sets to "Resolved" and the change request is also set to closed. As a Service Desk plus administrator, I cannot able to set the Task status to Close.

Reason : We've noticed that If I've removed a Technician or moved (changed) to a normal user who was assigned and resolved some Tasks (as owner) previously, the owner field of the Task gets empty. 

So, in-order to avoid such scenario we would like to manually close those Tasks even it is associated with a Change request.

Regards,

Wajahath Farooq