We are trying to setup a rule/trigger that auto assigns a ticket to the technician who responds to an email request from Outlook.

Workflow Idea:

- A user submits a request to the ServiceDesk email address

- A ticket is automatically generated and sits in the Open Requests queue

- A technician responds to the request from Outlook

- ServiceDesk automatically assigns the ticket to the technician who responded to the request

Is this possible to do?