FYI, in case others are affected. Our mail processing from Office 365 mailbox to ServiceDesk Plus went down at about 3:00p Eastern yesterday. There was a Microsoft issue with POP (issue ID
EX804796): "Users may be unable to access their Exchange Online mailboxes through connection methods reliant on POP3
"
The issue was specific to North America Exchange.
Start
time: Monday, June 24, 2024, at 3:30 PM UTC
End time: Tuesday, June 25, 2024, at 3:30 AM UTC
To get SDP to process the mails in our inbox this morning, I removed the account from Mail Server Settings in SDP and then re-added it.