Office 365 mail processing went down

Office 365 mail processing went down

FYI, in case others are affected. Our mail processing from Office 365 mailbox to ServiceDesk Plus went down at about 3:00p Eastern yesterday. There was a Microsoft issue with POP (issue ID EX804796): "Users may be unable to access their Exchange Online mailboxes through connection methods reliant on POP3"

The issue was specific to North America Exchange. 

Start time: Monday, June 24, 2024, at 3:30 PM UTC

End time: Tuesday, June 25, 2024, at 3:30 AM UTC

To get SDP to process the mails in our inbox this morning, I removed the account from Mail Server Settings in SDP and then re-added it.

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