Are business rules case sensitive?

Are business rules case sensitive?

Hi there,

When we use business rules that look for a specific subject line, we've noticed that it is case sensitive, is that correct?

As an example, if the business rules is looking for a subject that contains 'Peter Pumpkin', it will fail to apply the rules if a subject contains 'peter pumpkin'.

How can we get the rule to apply regardless of the case?

                  New to ADSelfService Plus?