I’ve configured an Application Integration with Jira Service Management in ADManager Plus.  Everything works fine and as expected, however the authorization keeps expiring after about an hour, then I have to log into ADManager and re-authorize the application.  This is a big issue for us because it interrupts our automations.

It looks like it’s related to ADManager not using a “refresh token”.  Even though I’ve added the “offline_access” scope, it’s still only using the “access token”.  See log error from SIMFLog below:

"[12:27:42:855]|[06-27-2024]|[SIMFLogger]|[SEVERE]|[82668]: Exception occured while checking and updating access token for the app instance id: 311. Error message: JSONObject["access_token"] not found.|"

How do I configure ADManager to use the refresh token with Jira Service Management?  I’ve looked in Jira documentation and it says to use a “refresh_token” Grant Type, but that’s not an option in configuring Authorization for JSM in ADManager. 

Jira OAuth 2.0 Documentation for reference: https://developer.atlassian.com/cloud/jira/platform/oauth-2-3lo-apps/#how-do-i-get-a-new-access-token--if-my-access-token-expires-or-is-revoked-

Has anyone else been successful in configuring OAuth 2.0 with a refresh token in ADManager for Jira Service Management?  Any help would be greatly appreciated.