New to ADSelfService Plus?

• Announcements

• Introducing Zia - Your AI Assistant for Smarter Mobile Device Management

  We're excited to announce a powerful new addition to iOS admin app of Mobile Device Manager Plus – Zia, your AI assistant powered by Apple Intelligence. With Zia, get instant answers about your mobile device fleet in a single conversation. Ask anything

• [Free Webinar] The unified ITOps blueprint: From siloed signals to real-time operational intelligence

  Hi there, When your IT teams operate without unified visibility, minor snags rapidly cascade into major cross-domain incidents, and by the time you connect the dots, the damage is done. Join our upcoming webinar to build a unified ITOps dashboard that

• Upcoming enhancements in Webhook Security, DRE Support, Settings and Copy Release in ServiceDesk Plus Cloud

  Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Webhook Security, DRE Support, Settings and Copy Release in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Webhook Security

• ManageEngine security advisory—Important security fixes released for ManageEngine PAM360

  Hi there, This security advisory is to let you know that multiple vulnerabilities of high severity was detected in ManageEngine PAM360. Severity: High. What is the issue? SQL Injection and Authentication Bypass vulnerabilities were identified in PAM360.

• ManageEngine security advisory—Important security fixes released for ManageEngine Password Manager Pro

  Hi there, This security advisory is to let you know that multiple security vulnerabilities of high severity was detected in ManageEngine Password Manager Pro. Severity: High. What is the issue? SQL Injection and Authentication Bypass vulnerabilities were

• Most Discussed Topics

• Linking accross groups

  hi Is it possible to link two tickets from two different groups? group a owns one ticket group b own a different ticket. Is there any way to link them? I thought sharing would make that possible it does not.

• First application install works, the rest all get "Network error occured with error code : 2" from deployment template

  Hey all, When using OS Deployer, my first application installs without a hitch. All of the others fail with "Network error occured with error code : 2". This is the extent of the error, no other information is given. How can I troubleshoot this?

• SDP Request Automations & Timer Actions

  Hi all, I would like to create an automation that's triggered when an email is sent and received. I've tried using Notification Rules but it only gives errors: What I'm trying to implement: 1. When a user sends a reply to a request: There's a standard

• Threats&Patches: Upload Pending always remains empty

  Hello, While it used to work, it doesn't do so for a while. When approving a patch in Threats & Patches/Applicable Patches followed by the text "(Manual Upload Required)", these patches used to show up in "Upload Pending". Unfortunately, this is no longer

• Trigger a new ticket

  Hey SDP team, how are you? I'm wondering is there a way to trigger the creation of a ticket automatically from a rule or custom script? We want to auto create a ticket when one option is picked in our forms. Thanks!