[Free webinar] 5 measurable skills that every IT technician should possess
Hello there, The success of your service desk relies on the expertise of your IT technicians. But how do you assess each technician's skillset and strategically enhance them? Join our upcoming webinar to discover the five critical skills every IT technician
[Free report bundles] Identify critical skill gaps in your IT technicians
Hello folks, Ditch time-consuming performance ranking spreadsheets that only give you a partial picture. With our latest report bundle, you can identify subject matter experts, top ranking performers, end user favorites, and more in less than three minutes.
Excluding patches for EOL Operating Systems
Hello, My company has some Windows Server 2012 R2 servers still in our environment and due to them being end of life, any attempt to patch them automatically fails. I was wondering if there was a way I could exclude patches to these servers from being
Cleaning up Patch Folder
Can the old Patches in the Patch folder be cleaned up at all in any fashion? Especially the exploded directories, if not the ppms?
"Internal Error" when i changing technician role
dear support, i got "internal error" message when i trying to change technician role from SDGuest to SDAdmin.
How can we Auto. populate Current Logged-in Requester Details on the Request Additional Fields?
Dear All, We have created a Service Request Template namely "Request for User Information Update" with the Request Additional Fields such as: a) Display Name b) First Name c) Middle Name d) Last Name e) Login Name f) Department g) Mobile h) Reporting
ssl issue
I am attempting to update our expired ssl for ad aduit plus and when I generate a .csr file with the instructions I found here (https://www.manageengine.com/products/active-directory-audit/help/admin-settings/steps-to-enable-ssl.html) the csr file is
BSOD after deploying an Image.
After deploying one of our images, we end with a BSOD after restart. I was trying to find anything on the forums, but so far no success. Can you point us in the right direction? Regards, Jose L. Alicea 321-214-6814
Exchange Reporter Plus build 5718 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5718. Enhancement: Exchange Reporter Plus can now forward audit logs to ManageEngine's cloud-based SIEM solution, Log360 Cloud, for effective monitoring and compliance
Custom Script to write to Description field
Hello All, Just sharing in the event anyone else needs to do this and is having trouble. As part of our disable user policy, we run a custom powershell script to write "Diasabled -Month -Year" in the user's description field. ie: DISABLED July 2019 To call the script place this in the custom script command line/box: powershell .\scriptname %userName% for example: powershell .\disableDescription.ps1 %userName% The script itself: $admgr_user = $args[0] #Importing Module Import-Module Activedirectory
Get execution status after running PS1 script?
Is there a way to get informative remarks after deploying a ps1 script to an endpoint? For a simple example: I have the following script which is intended to uninstall a software by referencing its MSI package code: msiexec /x {D834B61E-F774-4EDD-B776-EFB6D60E0AA7}
Group information in Problem Module
We are adding the information from the problem module to Analytics Plus. We would like to add which attention group is assigned the problem tickets. We add the column to the problem data, but we need to match with the information from ServiceDeskPlus
SQL Query to select Server and Workstation assets Operating System, OS Service packs installed (i.e. KBxxxxx) and the associated KBxx Installed On date.
Within SDP, I am able to view server and workstation OS, KBs installed and the date the KBs were installed on. See attached picture for reference. Could you please provide me a SQL query that will pull back this information for each asset?
Creating a Timer via Custom Function
Good day SDP Community, We are attempting to use this custom function to handle the automated emails we receive from our internal PRTG architecture. (PRTG is network monitoring software & sends emails when network assets fall offline and when they reconnect.)
Windows 10 upgrade to Windows 11
Hello, could you help me with an issue with an update from Windows 10 to Windows 11? We use to update pre-prepared template "Windows 11 FeaturePack Upgrade" which is downloaded from public templates. On some computers, we are able to install this update
What is the installation path of PMP on a Linux server?
The client needs to extract the logs folder
Devops integration with ServiceDesk plus on-prem
Hi Team, Can we integrate Devops with SD plus which is on-prem. If yes, where can I find documents related to requirements and setup? Thanks, Isaac.
Mobile Device Manager Plus - Free training
Join us on July 16 to 30, 2024, every Tuesday at 6:30 GMT and 11:30 EST for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Here's what we'll cover each week: Week 1: Device Onboarding and
Update failure
Hello, I am facing upgrade failure while updating from ver.13000 to 14000. Console shows following message:"ServerStatus indicates server is migration failed setup...please contact support", so could you tell me the way to fix? Below URL is reference.
What is the installation path of PMP on a Linux server?
We want to locate the section with the logs
List of all technicians according to their status: online and offline
Please give me a SQL Query: 1.List of all technicians according to their status: online and offline. And a Query: 2. Get the name of the current requester who has entered the service desk. like var x=$CS.getValue("REQUESTER");
How Windows Users can Convert their VCF files to CSV format
VCF, or the Virtual Contact File, is the internet standard for moving contact information. CSV file, Comma-Separated Values, is a kind of text file developed to store data in an organized format, a bit like a table. The popular flat-file format uses commas
Change additional field type from Service to Common
I have an additional field I've made under a Service Category. But now I need to change this field to a "common" one. Is that possible?
Create a View like My Pending Requests or Tasks for a group
Does anyone know how to create a view of pending requests or tasks for a group? The system built-in my pending requests or tasks can't be copied to modify so wondering how I could create this.
Display Request Description in Associated Task
I found an article detailing some steps to make the request description display in an associated task: https://pitstop.manageengine.com/portal/en/kb/articles/update-task-description-with-request-description I've done my best to work through the steps,
Pickup button does not force mandatory fields to be entered
Hi there, I can in [SD-106041] SDP 14000: Pickup without fill mandatory fields (manageengine.com) that there was some work to remove the functionality where using the 'pickup' button would force mandatory fields to be completed. I think this functionality
Removing old Admin user
When we try to remove old admin users from password manager I go to delete the user and it fails. Under the audit report shows a error that User is required to approve the access control of the resources. I can't find anything that this admin user is
PMP upgrade failed from 12401 to 12432
I perform an PMP upgrade from 12401 to 12432 and getting error while applying DB level changes and the process end with error occured. Post invocation in progress Applying DB Level Changes 60% Completed [|] Error Occured... Uninstalling post invocation
Disable Pop-Ups
Any way to disable these Help Video pop-ups? They're annoying. Thanks!
No option to import from CSV?
Hi, I have given access the asset module within SD Plus to some technician but they are missing the option to import from CSV? I'm guessing in will be a permission somewhere but not sure where? Thanks
Is there anyway to filter out Chinese in tickets?
Long story short, we shared a ticketing system with our China company. This was a bad idea as over time as there has been more and more requirement to separate our tickets from there's. We've copied an instance of ManageEngine and run it on our server
Asset Explorer agent configuration is getting error "Endpoint Central is unreachable due to SSI handshake failure. "
I just installed the AssetExplorer and followed the instructions to install the Desktop Central on the same server. Everything looks fine except the "agent configuration", which is getting an error message: "Endpoint Central is unreachable due to SSI
Implement MFA for Outlook client
My company sees the implementation of MFA for OWA/ECP as a very positive step, and I highly appreciate this initiative. However, MFA has not been enabled for the Outlook client yet. I suggest that the Admin add MFA feature for Outlook as well to enhance
Celebrating a milestone: DDI Central now manages Microsoft DNS and DHCP servers!
We are elated to announce a significant milestone for DDI Central! Our platform now supports the management of Microsoft Windows DNS and DHCP servers. This enhancement brings unparalleled convenience and efficiency to Microsoft Windows Server OS users
Masterclass 2024: Episode 6—Build a robust IT asset management process using ServiceDesk Plus [Jul 25]
Hi there, We are excited to invite you and your team to the sixth episode of this year's ServiceDesk Plus Masterclass series. In the sixth episode of Masterclass 2024, we will deep-dive into the hardware and software asset management capabilities of ServiceDesk
Masterclass 2024: Episode 6—Build a robust IT asset management process using ServiceDesk Plus Cloud [Jul 24]
Hi there, We are excited to invite you and your team to the sixth episode of this year's ServiceDesk Plus Cloud Masterclass series. In the sixth episode of Masterclass 2024, we will deep-dive into the hardware and software asset management capabilities
Problem switching from trial to free license
Hello, I have only 1 device, well below the 25 devices limit. The trial period is over, and I'm presented with the screen to migrate the only device I have to free edition, which I selected, register, and confirm yes, and ... nothing. The web interface
UEM Not Associating Patches to Systems
We were checking that latest release of patches were being deployed, and found an Issue with at least a couple. Many of our Windows 11 were not receiving a couple patches. Cumulative Update Win11 .Net (KB5039895) Cumulative Update Win11 23H2 (KB5040442)
Teams application patching management
Hello, today I realized that I am not updating the application indicated in this URL https://www.manageengine.com/products/desktop-central/software-installation/silent_install_Microsoft-Teams-(System-Wide-Install)-(1.7 .00.13456)-(x86).html from what
CMDB CI status
Hi there, We're setting up the CMDB in ServiceDesk Plus Cloud, and I'm curious how other organizations are handling deactivating CIs that are no longer in use, like a server that gets sunset or a SaaS application we're no longer using. I was going to
Next Page
