Zoho Desk


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                      • Announcements

                      • [New Release] ADManager Plus' latest build 8030 is now live!

                        Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8030. Features Zia - AI chat assistant: A new AI-powered assistant, Zia, has been introduced to help users perform AD management tasks and generate reports

                      • Upcoming DR drill in UK on 14th Dec 2025 and 21st Dec 2025

                        Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho UK(United Kingdom) Service on 14th Dec 2025 and 21st Dec 2025 to ensure our DR Readiness in UK Deployment. This will help us support our expanding server far more

                      • SharePoint Manager Plus build 4508 is here!

                        Hello everybody! We're excited to announce the release of SharePoint Manager Plus' latest build–4508, with an enhancement to improve your experience. Enhancement Centralized technician management: Technician accounts for SharePoint Manager Plus can now

                      • Invitation to try the Key Manager Plus Cloud – Beta access now open

                        Hi All, We are excited to share that the cloud version of ManageEngine Key Manager Plus is now available for beta access. https://www.manageengine.com/key-manager/key-manager-plus-cloud.html This release is designed for organizations looking to manage

                      • Exchange Reporter Plus build 5800 is out now

                        Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5800. Enhancements Exchange Reporter Plus no longer requires a dedicated service account for its Exchange Online module. All functionalities can now be configured

                      • Most Discussed Topics

                      • Disable 'Added via references header.'

                        Hi, Is there a way to disable emails appending as conversation replies when they don't have the request ID in the email subject? I want to keep the "Added via Request ID in email subject.", but when the request ID is removed from the subject, I want that

                      • Updated to latest 15150, issue with search bar

                        We have updated from 13009 to the latest version 15150. Our technicians have a need to search for multiple tickets at a time. They used to do this in the search bar at the very top and it would work like in the screenshots. However now it seems to be

                      • Upgrade to Servicedesk from 15150 to 15200 error MSSQL

                        Please, help to resolve 19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : inside migrateCustomAssociations started at 1766130526652 19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil]

                      • Lack of users on auto assign workstations

                        Hi, Team, I've a customer whose users log in on workstations with their AD username. On ServiceDesk, the integration is with EntraID, which uses userPrincipalName. The userPrincipalName is the primary email, which is the AD username@domain. This happens

                      • How can I stop Endpoint DLP and Endpoint Intelligence?

                        Hello, I'm using ManageEngine in a small environment (max. 20 Windows clients) for software distribution. With each update, more and more monitoring services and programs are added that I don't need in my environment. Unfortunately, I can't find a way
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