ServiceDesk Plus Cloud service interruption?
Is there an outage with ServiceDesk Plus Cloud at the moment? Site will not load. An "Our service is temporarily unavailable" message popped up once, but overall the site is just partially loading. I don't see anything in the Manageengine status pag
Links to documentation of new features in 11.3.2400.10
Hi, The readme for the latest version https://www.manageengine.com/products/desktop-central/hotfix-readme.html contains a lot of "Learn more" that should be links but isn't. Where can I find these links? /René
Critical : Error while invoking backup
Hi , out of sudden , the backup is failed with error msg below. Anyone facing similar issue and what is the solutions? I'm using 14.5 Build 14504. Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator
SDP MSP - v14700 - Migrate form Postgres to MS-SQL
Hello, I need your help with the updated manual to proceed with the migration from Postgres to MS-SQL (Windows), due to the public info looks outdated (backupdataold.bat is not present in the last version): https://www.manageengine.com/products/service-desk-msp/help/adminguide/general-features/database-migration.html
Hide Empty Fields when viewing Request
I've created multiple forms via ServiceDesk and Service Catalog for my organization. Some are simple and straight forward. Some are very elaborate and can hold a lot of data depending on the users needs when filling out the form. The more elaborate forms work. My Field and Form Rules expand and shrink the form accordingly depending on what the user fills out. However once submitted, the technician see's every single part of the form whether it was filled in with information or not. I understand that
How can we update the Assets Location in Bulk?
Dear All, How can we update the "Location" (field) in Bulk for all assets available in our Asset Module? For Example, if I've selected 40-50 assets whose Location are the same, but through Actions I cannot able to update those Assets location in bulk.
How to populate Users details imported from a specific OU?
Dear All, Is it possible populate the User Display Name and its Email Address on the Request Additional Fields which have been imported from a specific OU from the Active Directory? Regards, Wajahath Farooq
Add approver to request
Hi, I am playing aroung a new hire request. I added all departments and the persons in charge. I edited the new hire request template and added a field "department" but how to link the $DEPARTMENT_INCHARGE$ with the field? Or is there any other way to
Azure DevOps with SDP
Dear SDP, Is there any integration with ADO? We're looking to integrate our release process with our ITSM tool. Is that an option that we can look at? I have seen some topics about it but not sure it's supported by ManageEngine.
Linking Support groups from dbo.ci to dbo.WorkOrder
I can get the created support groups by select * from [dbo].[CI] where CITYPEID = 8 which gives me the columns CIID CITYPEID CINAME DESCRIPTION LABEL CREATEDDATE LASTMODIFIED VERSION LIFECYCLEGROUPIDENTIFIER SITEID How can I link this to the primary workOrder
An error has occured
dear Support, We faced many issues recently
Email reminders based on a due date
I currently have a custom request template which allows a user to input a date which they need a request actioned by in certain situations. I would like to setup an automated email reminder to the assigned agent either at the time of, or x hours before
I need to delete a incident ticket
I need to delete a incident ticket
convert incident to Request
dear Support, on my service portal, action to convert incident to Request is not available. how may I add this to my portal? 1: 2: 3: Your Version : 14.6 Build 14600 4: PGSQL
Request Life Cycle blank page issue
Hi, My RCL page is blank and show me a white page. What should I do? SDP v11.3.09 DB MS SQL What should I do? Thanks for helping
Software Metering: Distinguish between Acrobat and Acrobat Reader
Adobe, in their infinite wisdom, have decided to call Acrobat "Adobe Acrobat (64-bit)" and to give Acrobat Reader the unique name of "Adobe Acrobat (64-bit)"... Would it be possible to change Software Metering so it looks in the registry for which version
RecoveryManager Plus rolls out build 6102
We are glad to release the latest version of RecoveryManager Plus, build 6102. Enhancements: Support for Duo Security Web v4 SDK: You can now configure Duo Security using Web v4 SDK as a secondary authentication factor to verify technicians when they
Upcoming Webinar on 13th March: DDI Central Product Demo - Reserve Your Spot!
Join our free product demo webinar and streamline your network administration in one go. Experience a live product walk-through showcasing how DDI Central can elevate your network infrastructure's performance. Explore advanced features to boost your network's
Resource password
How to hide resource password while sharing the resource to another users? appreciate your response
[Free training] Learn how to manage IPAM and DHCP servers effortlessly
Greetings from ManageEngine! Join our OpUtils free training session and learn tips, tricks, and effective strategies for monitoring your network's IP assets, DHCP servers, switch ports, unauthorized devices, and much more. Register now for the upcoming
Postgress to MS SQL
Is it possible to migrate from Postgerss to MS SQL in Datarasecurity +?
Rule for autoassign request
Hi ALL We have fresh instance in Cloud. Company has many sites (100+) and 5 Departments. Each Department is located in many sites. I need create rules: 1) if Requester is from Department-1 - assign request to some group-1/technicians 2) if Requester is
Service desk plus cloud api unavailability
for this python api code I get this error and I don’t know what to put in value import requests url = "https://sdpondemand.manageengine.com/app/itdesk/api/v3/unavailability" headers = { "Accept": "application/vnd.manageengine.sdp.v3+json", "Authorization":
Change Agent Service Account
I am in the process of removing my domain admin account from use as a service account across my domain. I have created a new service account for endpoint central, and added the account to endpoint central in the credential manager. Before I remove the
One server template - many group of monitors
Hi ALL We have 300+ servers based by WinServer 2019/2022 Each of them is member of some group. Each group has "personal" set of monitors/thresholds/notification's. How i can mapped same "personal" set to many servers based on WinServer 2019 and 2022
Hide some fields
Hi ALL Currently request details page has right block with many info. In our instance many of them are empty. How we can hide empty field ?
SD and jabber client integration
Dear, Currently SD has only three notification methods: email, web and sms. While web requires the presence from technician whereas two others have been used only as alarms. The main problem is that these alarms are very often outdated, overloaded and totally annoyed. I discussed this problem with our technicians and was surprised that they just put 90% of email messages into mail trash. The integration SD with a jabber client could help avoid some of these problems. For example it will be possible
Query report to see associated additional fields
Hi, I need help with a query report that lists all incident and service additional fields and which templates they are used in. We are nearing the limit for additional fields and this would help determine witch ones we can remove. Thanks!
Remove PST Password
Hello Everyone, Many users are on the lookout for a reliable PST Password Recovery method that allows for the quick recovery of their PST Password in just a few steps, without the need to use MS Outlook. If you know of any standalone application, such
remove Administrator and Guest login details from login page
Hi, Please can you tell me how it is possible to remove the Guest and Administrator login details from the login page. Many thanks Russ
ManageEngine ServiceDesk Plus MSP - version 14.7 - Build - 14700 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.7 - Build - 14700 Released. A couple of enhancements available along with this release are as follows : SDPMSP-17227: External Frame support for Home and request modules
Backup Error in SCP
Hi All, I am trying to upgrade the SCP to latest Version. when doing the database backup, there is error and causing the backup failed : ERROR = *ERROR: unexpected chunk size 498 (expected 1472) in final chunk 1 for toast value 99568 in pg_toast_64839*
how to change device name in bulk
how to change device name in bulk
Deliver certificate to mobile phones/tablets so they can access wireless
Using MDM we are successfully delivering a certificate from HPE ClearPass to our iOS phones and tablets and they are able to auto-authenticate and "use" that secure wireless SSID. The same certificate and push setup delivers the certificate to Samsung
[New Release] ADManager Plus' latest build 7230 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7230. Features: Microsoft 365 risk assessment: Identify potential risks in your Microsoft 365 environment with comprehensive risk assessment reports
M365 Manager Plus build 4609 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4609 Issue fix: An issue that cleared data from the following reports, causing incorrect data synchronization, has been fixed Distribution List Members Empty Groups
Network device backup failed
Hello, Recently, there have been frequent network device backup failures. The current solution is to restart the entire OPM service. Is there a small-scale service restart method available Ver:126121
Windows Defender showing as vulnerable, but actually it's not
This topic is a recurrence of https://pitstop.manageengine.com/portal/en/community/topic/windows-defender-showing-as-vulnerable-but-actually-its-not Can you please advise how you fixed the issue in the previous ticket raised by the user? All our Defender
Bulk Reassign Department of Requests
Trying to see if there is something I am missing with this. I am attempting to remove old departments instead of simply inactivating them, but I am unable to delete these departments as they have requests associated with them. I know that there is a way
Question about building a test environment
Dear SDP, We are about to build a test environment, I wonder if we should clone the Prod app server (build 14200) and take a backup of the Prod PGSQL or build from scratch? What's the best practice? Any advice is welcome.
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