Hello there, ITSM practitioners,

There has been intense hype and speculation about AI in the last couple of years. However, there is a need to discern valuable insights from the noise surrounding the applications of AI in enterprise operations, specifically in IT.

To help IT teams better measure their AI footprint and plan their future AI roadmaps, ManageEngine partnered with the Service Desk Institute to survey over 150 IT managers, technicians, and CIOs on the adoption of AI in general and GenAI in particular across their ITSM practices.

We have distilled the insights gained through this survey into a report that lays out what your peers feel about different aspects of AI in ITSM, such as adoption rates, popular use cases, the looming roadblocks, and governance and compliance considerations.

To download the survey report, visit https://www.manageengine.com/products/service-desk/itsm/state-of-ai-itsm-2024.html?pitstop-post

We hope you find this research report useful in understanding the AI landscape in IT.

Warm regards,