New app request from ME MDM app
Is there a way for my users to request a new app from their devices? Usualy users send me e-mails with new app requests, it would be easier to request the new app from the ME MDM agent app. Thanks
Templates with thresholds set
I've begrudgingly had to move from Zabbix to OPManager, I'm surprised a paid product requires so much manual configuration vs a free product that's basically ready to go once installed. The templates in OPManager seem to be mostly unfinished, some have
Display Name Reverting to DNS Every Discovery
I have configured display names for each device I have in OpManager, however, every time there is a re-discovery or discovery scheduled run the display names revert back to the DNS. Is there a way to stop this from happening, and configure what it decides
Upgrade failed due to a Postgres migration error. 14600 to 14720
Good afternoon! when migrating from build 14600 to 14720, an error occurs when trying to upgrade postgresql to version 15.2 Upgrade failed due to a Postgres migration error. However, you can continue to use the previous version of the application without
ManageEngine ServiceDesk Plus 14.7 Build 14730
I get an error when I want to make incoming and outgoing settings as Microsoft Graph. I ran these 2 queries, they are attached. select * from incomingnewsserver; select * from outgoingnewsserver; I want to connect to the database and delete these settings,
Found odd issue with latest version
If you click here: Keep clicking and this happens:
Expand Multiline Fields
Is there a way, presumably through Page Scripts, to fully expand or set a desired height for a multi-line field when viewing a request? I'm building a new form and I have 4 Multi-line fields that have a lot of summary information that is needed at a glance.
Exchange Reporter Admin Audit Logs - X-Forwarded-For
Hi, We have enabled X-Forwarded-For on our load balancers and enabled this option in Exchange Reporter so now the OWA/ActiveSync logs show "realip" of incoming connections rather than the IP address of the VIP on the load balancer. However, we have also
Require MDM on Phone for app access?
Is there a way to require the MDM before the apps added to the app catalog can be used, for iOS and Android? For example I can't go and sign into Microsoft Teams or Slack without the ME MDM installed on my phone. We don't use managed devices, BYOD.
Regarding OPM using SNMPV3 to monitor anomalies in Cisco switches
Hello，OPM ver：12.6.121 i use smnpV3 to monitor Cisco sw C9200L-24P-4G。The voucher is displayed normally, but the model cannot be displayed properly. Using V1 is normal.
Change Template Access Control
Good day ServiceDesk Community, I have different groups of Technicians with different Change management needs, and as such would like to control access to different Change Templates based on the group memberships or technician data. For Example: My ERP
Form rules for assets
Hello I'm wondering if Form Rules for Assets will be introduced to SDP Cloud? I have a need to disable the name field in the Asset form so that techs can not change the name of the asset. Changing the name and other details of the asset by unauthorised
create a customised PCI
Hello I want to create customized PCI compliance based on the security standards of my company. Does the firewall analyzer offer me the option to do that or not? thanks an advance
Effects in a domain of taking ADManage Plus and ADAudit Plus offline
So I need to upgrade ADManage Plus and ADAudit Plus to the latest versions, we're a couple versions behind but I've never done it before. This is a 24/7 kind of place and I can have no downtime without a good reason (and an explaination). I need to do
Why is AD Login on by Default?
Scenario I have 2 Portals that are hosted for clients. 1 we set up on version 11, and upgraded to version 14.6, and works correctly, AD import runs, it imports the users and the users can not sign in until we edit the profile and click the allow login
Approval Link: Invalid Key : Key could have been changed manually or would have been an old one.
I am trying to send approvals to a distribution group so that any member of it can click the link to approve a request, but users get the following error when clicking the $ApprovalLink: Invalid Key : Key could have been changed manually or would have
Adding SMTP Email Address to Re-enabled User
Hello, I have an offboarding automation that includes hiding the user from the global address list. I recently created an automation that unhides the user from the global address list when their account is re-enabled. We have a hybrid Exchange/Office
Software License Character Limit
Is there a way to increase character limitation for the license key field? a workaround I currently did, is to create a multiline additional field. character count of license key approx. ~1000-2000
Missing search results (Lucene index) after upgrade to 14.7 Build 14700
Hello, After upgrading ServiceDesk Plus from 14.3 Build 14304 to 14.7 Build 14700, we are now missing the vast majority of our Global Search results across all modules. Queries that previously returned hundreds of results, dating all the way back to 2016
Service stop automatically.
Hi, everyone. I start the Manageengine Service Desk Plus MSP service, but then the service stops automatically.
Gives error code: 10000 when executing C: \ Program Files (x86) \ ManageEngine \ ServiceDeskPlus-MSP \ bin> run.bat command
Please tell us
Grey screen when using RDP
Hello, when i get a rdp session to one of my servers through PMP, it shows a grey screen. Same when connecting directly through RDP. It is a VM running windows server 2019. Any solution for this? Thank you.
File size on videos in solutions
Finally we have video support in solution, but it says that it's limited to 10 MB videoes? Is it possible to change this limit to like 99 MB as we can do with attachments?
How to implement custom script cascading selections in Change Template?
when I add a New Service Form Rule , There is Excute Custom Script action to choose; But there is no in New Change Form Rule . why ? if I want a Custom Script in Change Template , how should I do ? thanks
HP EliteBook 850 G7
Having an issue trying to deploy a standalone image on HP EliteBook 850 G7. The laptop boots to OS Deployer with an error "Network driver not available or not matched in bootable media..." I've downloaded both the HP branded driver and the intel driver
Publishing ServiceDesk Plus via Azure Application Proxy
Hi there, I wanted to know if is posible to expose the ServiceDesk plus on-premises through the Azure Application Proxy service with Azure authentication support. The AD FS service used by my organization is under attack(Password spray Attack and DOS) and we would like to migrate the authentication service to the Azure solution. Please help. Thank you and Regards, Claudio
Upcoming enhancements in Requests, Zia,Asset, CMDB in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Requests, Zia,Asset, CMDB in SDP Cloud.Below is a brief run-through of the same. Request Last Updated By Requests now support Last Updated By field and can be viewed when added to request
License--
We forgot to purchase the OS Deployment feature upon renewal--My supervisor purchased this option & has received an updated license. How do we install the updated license to Manage Engine?? Thank You Thomas Budnik
SDP on prem deluge custom function doubts
Hi, Team, is there a way to know previous field values on Deluge, for instance, when you have a custom function triggered by a business rule and want to know the previous technician's value when you have the condition "Technician is modified"? The requestObj
Select Service Requests templates in Business Rule
SIMPLE QUESTION and REQUEST to Manage Engine... Why aren't Service Requests available in the Request templates for a Business Rule, but Incident Templates are? Just another example of where you need to do more work on selections for Incidents Vs Service Requests. Your product has been plagued with these examples of basic and expected functionality for years! Instead you try and race ahead with new features that are less popular.
Exporting all ticket data types
We have used resource info questions heavily in service request forms. I have a request now to export all this data for specific forms. I know that these types of questions are not usuable with the built-in reporting function and also not found in ZOHO
Postgres migration error during upgrade
Hello how are you? I hope it's ok. I am trying to upgrade from version "4.2 Build 14205" to the higher version. But I get an error during the process, the error is the following: Upgrade failed due to a Postgres migration error. However, you can continue
Request technician assignment notification via ms teams
is there any way to assign tickets and have notifications be provided by Teams direct chat and to a common teams channel via a SDP Bot?
Anyone using Twilio for SMS message sending?
I'm trying to get the Server Settings 'custom' page to work with Twilio's API to send messages and so far I've not hat much luck, I hope I'm just missing something obvious. Are you actively using Twilio as your service provider and if so what parameters did you have to pass from ME to get it to work? Thank You, John
Install Firefox and realmd in Ubuntu
Hi, I'm using Patch Manager plus latest and we also have a ubuntu version 22. there is no Firefox and realmd install before in this ubuntu. May I know can we use Patch Manager plus to install Firefox and realmd directory? if so, may I have the step?
Use ADAuditplus to find zombie accounts
Hello, Is there a possibility in ADAuditPlus to track accounts who are: -Active -Not used 4 a long time. (e.g. based on last logon attempt) With a report like this, we could be able to find 'zombie accounts'. kind regards
Create rule with time elapsed condition
Hello, I am trying to create a rule with a condition based on how long a request is open for but i cannot seem to be able to find anything similar that calculates how long a request is/has been opened for? Is there a way to create a rule based on elapsed
Questions about function definition, reuse, and storage of confidential information
hi admin: If I access an external system within a custom function, and accessing the external interface will involve the need for sensitive username passwords, is there a place to store this confidential information? Also, can I wrap a block of code to
Error when upgrading from service desk build 9.4 build 9400
We are using the free version for service desk and getting the error below when upgrading the application Aug 13, 2023 9:57:56 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : Change statuses with notification content as empty
CPU Usage for all divices
Main dashboar has an CPU usage widget but i can only see Cisco devices and i wold like to see all switch brands in one widget, is that possible?
How to add Primary IP Address for Assets discovered by UEM Agent
The UEM agent scan is returning multiple IPs configured on assets like cluster or Virtual IPs, IPV6 IPs and in case of load balancers, IPs configured in multiple VLANs. I want to assign one IP address from these as the Primary IP Address but I am unable
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