[Free webinar] How do you measure the business benefits of IT initiatives?
Hi there, Struggling to quantify IT’s contribution to productivity? Transform your IT from a sideline function to a strategic powerhouse. Join the session and discover strategies on substantiating IT's value as a key contributor to organizational efficiency:
View Password field!
In many cases, IT technicians send usernames and passwords of some software services in response to user tickets. These details are communicated to the users both in the service desk and in the email, and the passwords can be seen in plain text in the
one question!!
Why is this not something new and not updated? Product Roadmap (servicedeskplus.com) And nothing has changed here since last summer All the new features and improvements to unpack this summer | ManageEngine ServiceDesk Plus
Public survey widget in self-service portal
Public survey widget in user self-service portal can be great. like this image
Preventing videos & PDF download!
Upload Video added to Solutions, But all users can save it on their computers. How can we restrict download video? When does the problem occur? Suppose you made a solution with a two-month expiration time. The solution expires, but the user can use the
Forgotten Password - Device Reset - Now asking for Google Mail
Good morning, We have a device, where the user has entered his password incorrectly 3 times and the device performed a factory reset. Now the device is asking us to verify the Google account that was previously synced on this device. This device was setup
I can't Migrate MSQL To PSQL
Hello while I want to transfer database from mysql to postgre it gives me the error that database is not empty and use a new database and how can i create a new database for postgre with use migrateDB.bat script command use? Thanks.
ADSelf Service Plus
Hi, I used ADSelf Service Plus freeware edition to test. It is working fine but we have users who have multiple email addresses to send email for password expiry using Google SMTP relay server (hosted in-house). I added the user primary email address
Task Notifications
Hello all, Trying to understand how the following task notification works: How is the time spent value determined? Is the owner referring to the task owner? If so, what is the purpose of the task owner notifying themselves when they determine time spent
How do I retrieve a draft in SD Plus
My SD Plus session crashed / hung on me and a 12-line long or so draft disappeared. When this happens, I have to log off SD Plus, clear the browser cache, close and then re-open the browser (in this case IE 9). This has happened a few times in the last few months. Short drafts are simple enough to recreate but longer drafts are more painful, especially trying to re-write it accurately. My questions: 1) is there a way to retrieve a draft when the above scenario happens? 2) if yes how do I proceed?
Question of asset acknowledgement
Our computers attached some components. Like Monitor, Docking Station, Headset etc.. Is this function can send the computer acknowlege with these components? if my computer with monitor, docking station, headset.. I will receive four emails. Currently,
[Free webinar] How do you measure the business benefits of IT initiatives?
Hi there, Struggling to quantify IT’s contribution to productivity? Take your IT from a sideline function to a strategic powerhouse. Join the session and discover how to shift perspectives, turning IT into a key contributor to organizational efficiency.
Resources in More Than One Resource Group
Hello is there a report, or a way to create a report, that shows resources and all the resource groups that they are part of? We are basically looking for resources shared with multiple groups.
force patch cleanup
Hello, is it possible to force patch cleanup. I have changed some configurations to free up space (previously I downloaded updates for Linux, Windows and Mac, now only for Windows) and I need to force the cleaning and thus recover the space for the patches
Upcoming enhancements in setup like Underscore URL Enhancement, List view Data Export, Notification, Requester Portal Search Customization, Release Management, and Request.
Dear Users, We are elated to announce the upcoming enhancements in setup like Underscore URL Enhancement, List view Data Export, Notification, Requester Portal Search Customization, Release Management, Request .Below is a brief run-through of the same.
Change Request Status on Recieving an email
Hi, We have enable the automated process in SD+ that informs the user that the request will be closed if they dont reply. What I am now finding is that we dont always see the nofications from SD+ that the requester has replied to the request. Can anyone
Auto edit-categorize incident
Hello everyone!! Just asking If there Is a way to configure the plattform to auto edit the incidents by a condition, EXP: If the word "internet" is In the topic of the incident, the service desk edit by itself the atributes according to what we have previously
Masterclass 2024: Episode 2—Setting up a powerful request fulfilment engine with ServiceDesk Plus [Mar. 28]
Hi there, We are excited to invite you and your team to the second episode of this year's ServiceDesk Plus Masterclass series. In the second episode of Masterclass 2024, we will discuss the step-by-step procedure to design, implement, and manage a powerful
Adding new field to Assets
Our purchase orders reside in another application and are handled by a different department. We would like to add a new field to all Assets called "PO number", that way we can reference which PO an asset is assigned to. We would also need to be able to
Request page UI for requestors
Hi ALL. I setup new cloud instance i have some UI confuse (( I create some SR template. In Technician View page I added and sorting all my (as technician) must have fields. (1st screen) In Requester View page I added and sorting all must have fields (for
Notification Rules - Editor
Hello all, Under Setup > Automation > Notification Rules there are 4 notification rules that reference an "editor" but I do not see where this editor value is stored. I don't see a way to assign an editor on requests. I don't see a way to distinguish
How can I duplicate Milestones in Projects?
How can I duplicate Milestones? If this is not possible, is this feature in your roadmap? If so, when is the ETA? PS: Not on cloud yet
Single view of assigned tickets and tasks for technicians
Add single list where technicians can get a view of all tasks and incidents/requests assigned to them. Ideally, I’d like a list of all incidents/requests assigned to the logged in technician, and any tasks assigned to the them and associated to a ticket assigned to the technician would be displayed as a sub-record of the incident/request. Tasks which are assigned to the technician but the parent ticket is assigned to another technician should be displayed as well, but should clearly indicate who
Masterclass 2024: Episode 2—Setting up a powerful request fulfilment engine with ServiceDesk Plus Cloud [Mar. 27]
Hi there, We are excited to invite you and your team to the second episode of this year's ServiceDesk Plus Masterclass series. In the second episode of Masterclass 2024, we will discuss the step-by-step procedure to design, implement, and manage a powerful
SDP Service Catalog - Workflow
Hi all, I am testing the Service Catalog feature right now and came to an issue or question on the workflow. In my company the process usually starts in the HR dept. So they should start with the service request for new hire and fill in only few information
Get Asset information via API
Hi, We are using SDPlus as our single source of truth when it comes to assets. We have long term plans on using the CMDB. Due to other applications that we have in the business we need to update AD with the correct user. So it is possible to export the
Get asset from asset name by API
Hello, is there a way to get a specific asset by its name from API? I already use the API for some ticket tasks and now i also want to get information about assets. I can use server:8085/api/v3/assets/ to get a result. But i want a specivic asset named
[Free e-book] 5 inefficient asset management practices that are costing you
Hi there, Are asset inefficiencies silently draining your IT budget? Uncover hidden asset inefficiencies, optimize procurement practices, and derive maximum value from every IT investment using powerful analytics. Our latest e-book provides data-driven
[Free e-book] 5 inefficient asset management practices that are costing you
Hi there, Are asset inefficiencies silently draining your IT budget? Uncover hidden asset inefficiencies, optimize procurement practices, and derive maximum value from every IT investment using powerful analytics. Our latest e-book provides data-driven
[Free e-book] 5 inefficient asset management practices that are costing you
Hi there, Are asset inefficiencies silently draining your IT budget? Uncover hidden asset inefficiencies, optimize procurement practices, and derive maximum value from every IT investment using powerful analytics. Our latest e-book provides data-driven
Secure Ways to Perform Gmail to Microsoft 365 Migration
Many businesses utilize the Microsft 365 workspace in their operation. It helps them to increase their business productivity. Therefore, many Gmail users want an effective solution to work with both email clients. In this respect, I have explored an informative
Enable Two-Factor Authentication for Admin Configurations
We got an issue when we Enable Two-Factor Authentication for Admin configurations only but normal user also require verification code to log in to the application. ServiceDesk Plus: 14.7 Build 14710
Report notification
Why would the deletion of a private report generate an email notification to all technicians?
Just-in-Time user provisioning for applications now supported by ADSelfService Plus
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6405. Feature Just-in-Time user provisioning for applications: ADSelfService Plus now supports Just-in-Time user provisioning for Assetsonar, Monday.com, Peakon,
Check out what's new in Identity360!
Hey there! The following issues have been resolved in the recent update of Identity360. Issues fixed: The delay in creating users in Azure AD has been resolved. An issue with displaying the correct error messages for failed user creation has been fixed.
Language Check SQL Management Studio - Requirement Rules
Hello, why is there a language Check as a requirement rule in the package of the sql management studio. We have newly the problem that User can't install it because our Operating System a default installed in German. Is there a solution or for what is
Notify Specific Technicians if the Count of Specific Product Type is Less through Asset Replenishment?
Dear All, We're configuring the Asset Replenishment and we would like to notify specific Technicians for specific Product Type's only. Please let us know how can we configure the notifications to specific technicians. Regards, Wajahath Farooq
Where are the auto assign rules stored in the database?
Running MSSQL and current installed version of SDP is 11.26 (we are working on upgrading to current).
When user send service catalog , I would like send the auto replay by eMail to requester
e Mail contents should be Ticket number , contents of request
How can I change the Organization Admin?
I've setup ServiceDesk Plus Cloud for our team. Because I did the initial setup I'm also the Organization Admin. How can I change this and assign this role to another user?
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