When user send service catalog , I would like send the auto replay by eMail to requester
e Mail contents should be Ticket number , contents of request
How can I change the Organization Admin?
I've setup ServiceDesk Plus Cloud for our team. Because I did the initial setup I'm also the Organization Admin. How can I change this and assign this role to another user?
Unknown Error. Code : -2146498299
Hi team, I have been receiving this error code "Unknown Error. Code : -2146498299" after the Windows cumulative update (patch id - 38194) got failed in deployment. Need help on resolving this?
Software report with WHERE condition
Hi, i have a sql to show software on my computers, but i need to show only specific soft (for example Office 2019%) or show all software on computers who has specified name (for example zdiz%). Below my sql question. Please help me with WHERE condition
Export values from ManageEngine SDP SQL database custom request fields
Guys, anyone know how to export values from "Additional Field - Incident" from SQL DB? Thanks in advance.
Two Factor Authentication - QR Code Not Appearing
I have recently installed 14700 in our test environment, and wanted to check out the Two-Factor Authentication for admin configurations. We do not typically use Two-Factor Authentication for login, as we use SAML authentication. But I thought TFA for
Patch Tuesday updates - March 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : 2024-03 Security Monthly Quality Rollup for Windows Server 2008 Systems (KB5035920) (ESU) 2024-03 Security Monthly Quality Rollup for Windows
Patch Tuesday updates - March 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : 2024-03 Security Monthly Quality Rollup for Windows Server 2008 Systems (KB5035920) (ESU) 2024-03 Security Monthly Quality Rollup for Windows
Patch Tuesday updates - March 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : 2024-03 Security Monthly Quality Rollup for Windows Server 2008 Systems (KB5035920) (ESU) 2024-03 Security Monthly Quality Rollup for Windows
SQl-qurey-Asset
I have defined a few Asset in the printer category and Requests and problem are defined on these assets. I want to write a Qurey on assets table that categorizes assets by problem.(Like the attached picture) for example : select Asset FROM Resources WHERE
Report for last login date of a technician
Hi, Im after a report for the last date a technician logged in, This is so we can manage license numbers 14.2 Build 14200
Custom Report Issue
Greetings, How can I add Software list in my custom report? because in "select columns to display" there are no option to select software. Can someone help me with this issue?
Generate monthly report of patched servers
Hello, I wanted to know how I can make a monthly report of the servers that have been patched using patchmanager, they are asking me for information for the last 2 months (January and February), the idea is to know which servers were patched in January
Expiry Date Auto Fill
It would be nice to have the Expiry auto fill. For this to work, I would think that under the Product details, where you define vendor, cost, warranty etc... you would have a life-cycle field. You could set number of years that the unit is to be in production. We age out machines that are 5 years old. So I would put 5 years, or 60 months, however the field was set. Then when I put in the aquisition date, it would auto calculate the expiry date of the unit. Not to be confused with warranty expiry.
Error install Service Pack
I am trying to install service pack 7_2_0_SP-6_0_0 we are currently running 7.2.0, Build 7212. Whenever I do the update I get the error message "Please start the product, then stop it, and then apply the service pack" I have done this several times but
SDP on Prem to cloud
Hello, We're planning to migrate SDP on Prem to Cloud. (14200) (DB postgre). Is there any important things to know regarding the migration of SDP on prem to cloud related to the CMDB? bugs, issue, limitation, process, etc...
Log360 SOC module
When is Manage engine Log360 launching or releasing the SOC Module?
Deleting Old User Profiles in Windows
I'm looking for a way to remotely delete old user profiles from Windows machines. Is there a configuration or script I could create that could do this and delete user profiles that were last modified 90 days ago or anything similar?
Troubleshooting the "Signature does not match..." error while upgrading PPM
Hey folks, With the recent hotfix release, we've updated the PPM signing certificates for the latest builds. As a result, users on build 90126 and below will receive the following message while upgrading to the latest build: Steps to troubleshoot: 1)
PST File Viewer by MailsDaddy
Lots of users are searching for PST File Viewer Software to View their PST Files quickly. There are lots of Free and Paid PST File Viewer software available in the market but today I will suggest you MailsDaddy PST File Viewer, there are some benefits
Package Deployment Scripts Using Winget?
Just wondering if Winget could be utilized to push out applications to machines managed by Desktop Central? and if so, how do we go about doing it? Package Type seems to be limited to MSI / MSP & EXE / APPX / MSIEXEC / MSU or is it best to go in as a
How do I execute a post function from the server in servicedesk plus?
Hi friends, I need a popup window to send SMS to a specific phone number or perform other functions from a custom menu on a request page. I have created an HTML file containing pop-up content and functions in JAVASCRIPT and moved it to the Integration\resources
Balancing Act: Navigating Trade-Offs Between Convenience and Security in Public Cloud Services
Hello Community Members, I hope this message finds you well. I'm reaching out to seek your insights and experiences regarding a crucial aspect of our digital landscape – the trade-offs between convenience and security when utilizing public cloud services.
Assistance Needed: Automating User Management in AD Manager Plus
Hi Team, I require assistance in automating the following scenario using AD Manager Plus. Is it possible, and if so, how can it be achieved? Can someone please guide me on this? Upon a user's departure, we disable their account. After 3 days of ID disablement,
response file for silent installation
Hello folks I need a hint with silent installation on Linux If I go with a binary install file and provide options -i console then I have to specify all the parameters interactively during installation Meanwhile, the is an option to generate a response
export Report without logo.
The reports can be exported as a CSV file without the header or logo. ??. All I need is the field and record names. I attempted to use SQL to perform a select directly, but all I get are html characters when I export the fields description and resol
Custom Report on Endpoint Central
Hi, I am using MAK licence keys on my Office installations. The problem is, I don't know when all my licences are used on the MAK. I would like to know if anyone knows how to make a report that shows how many times the Key has been used. Mabe with a custom
iOS push certificate expired?
Hello! Two of our clients have a problem with the MFA-Authorization since a few days. Both are using the app on iOS. On both sites we have build 6119 installed. In the logs I have found the following error: [15:09:09:475]|[02-13-2022]|[ADSLogger]|[INFO]|[105]:
Run workflow failed. Access\Permission denied
Hi, I have a problem with workflow in EventLog Analyzer trial (build: 12411). I run workflow on monitoring device (windows server 2016). I receive the following error: 1. Test service execute failed Error # while using given credential - Access is denied.
ServiceDesk Plus Cloud service interruption?
Is there an outage with ServiceDesk Plus Cloud at the moment? Site will not load. An "Our service is temporarily unavailable" message popped up once, but overall the site is just partially loading. I don't see anything in the Manageengine status pag
Links to documentation of new features in 11.3.2400.10
Hi, The readme for the latest version https://www.manageengine.com/products/desktop-central/hotfix-readme.html contains a lot of "Learn more" that should be links but isn't. Where can I find these links? /René
Critical : Error while invoking backup
Hi , out of sudden , the backup is failed with error msg below. Anyone facing similar issue and what is the solutions? I'm using 14.5 Build 14504. Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator
SDP MSP - v14700 - Migrate form Postgres to MS-SQL
Hello, I need your help with the updated manual to proceed with the migration from Postgres to MS-SQL (Windows), due to the public info looks outdated (backupdataold.bat is not present in the last version): https://www.manageengine.com/products/service-desk-msp/help/adminguide/general-features/database-migration.html
Hide Empty Fields when viewing Request
I've created multiple forms via ServiceDesk and Service Catalog for my organization. Some are simple and straight forward. Some are very elaborate and can hold a lot of data depending on the users needs when filling out the form. The more elaborate forms work. My Field and Form Rules expand and shrink the form accordingly depending on what the user fills out. However once submitted, the technician see's every single part of the form whether it was filled in with information or not. I understand that
How can we update the Assets Location in Bulk?
Dear All, How can we update the "Location" (field) in Bulk for all assets available in our Asset Module? For Example, if I've selected 40-50 assets whose Location are the same, but through Actions I cannot able to update those Assets location in bulk.
How to populate Users details imported from a specific OU?
Dear All, Is it possible populate the User Display Name and its Email Address on the Request Additional Fields which have been imported from a specific OU from the Active Directory? Regards, Wajahath Farooq
Add approver to request
Hi, I am playing aroung a new hire request. I added all departments and the persons in charge. I edited the new hire request template and added a field "department" but how to link the $DEPARTMENT_INCHARGE$ with the field? Or is there any other way to
Azure DevOps with SDP
Dear SDP, Is there any integration with ADO? We're looking to integrate our release process with our ITSM tool. Is that an option that we can look at? I have seen some topics about it but not sure it's supported by ManageEngine.
Linking Support groups from dbo.ci to dbo.WorkOrder
I can get the created support groups by select * from [dbo].[CI] where CITYPEID = 8 which gives me the columns CIID CITYPEID CINAME DESCRIPTION LABEL CREATEDDATE LASTMODIFIED VERSION LIFECYCLEGROUPIDENTIFIER SITEID How can I link this to the primary workOrder
An error has occured
dear Support, We faced many issues recently
Next Page