Email Fetching stops after a few days
Hi, We have the free version of ServiceDesk Plus installed (9.1 Build 9105), and the issue we have is that after running properly for a few days, mail fetching then stops (although the admin keeps displaying the "Last attempt to fetch mail..." messages). There are no issues with sending mail, that is working fine. If I stop fetching, and click the "Save" button on the "Incoming" tab, I get the following error: "FAILURE :E-mail settings saved successfully. Could not find valid certification path to
Samsung bypass MDM
Dear, We're looking to manage some Samsung Galaxy Tab 4 devices. These are Samsung SAFE/KNOX devices, it works great to install/uninstall apps remote and also the possibility to restrict the device is good. But when you set the option to "Modify Devices default Settings" in the profile restrctions to "Allow", then it's possible to add another user on the tablet with full user privileges (except for device settings, like Bluetooth orwifi). We would like to use these Samsung Tablet as a kiosk-like-mode
Forwarded Conversations not showing
Can't view Requester Conversations forwarded by a certain Technician. You can see all replies by this same technician. Any thoughts? George
Authenticating wireless users from MDM database
Is there any system available or a plan in place to offer a system that we can use to authenticate devices joining our wireless network? I'd prefer to have something that checks the device against those already enrolled in MDM. If they are enrolled, they join. If not, they enroll first or are not allowed to join. Thanks!
Use of Business Rules & E-Mail Command
I've been asked about using business rules to automatically assign from tickets to groups. I've done a few basic ones and they work great. I have one now that I think might be able to be done using EMAIL COMMAND parsing .. well .. if that does what I think it does. We have a logon GPO that runs a detection script looking for "fingerprints" of several Crypto Locker type infections. When it finds one it sends an email to SDP with a canned subject line .. so I can key off that .. the part I'm looking
Crednetials for Workgroup prompt
I recently setup Desktop Central for a small office (14 computers) and they do not have a domain. I keep getting prompted from ManageEngine to specify an Admin password for the WORKGROUP but it doesn't allow me to save. The exact message is below. "No credential have been specified for the domains WORKGROUP. Click the domain name to specify credentials." When I click the link and provide an admin username and password it does not do anything when I press the "Update Domain Details" button at the
import LDAP automatically
hi How can I import LDAP automatically? AD has a check box to schedule the import. SDP 9102 on a Linux machine
Shortcut keys
Are there any shortcut keys in SD+? For example, when I'm adding a new incident, I can simply press "Ctrl +R" instead of having to scroll down to the bottom of the page and clicking "Add Request." Thanks!
Migration osticket to Service Desk
Hello, is there any possibility migrate data from osticket to Service Desk including the full history of all tickets? When i had a look at the default csv import file i only see that the subject and main description will be imported... Thank you.
Field & Forms Requester Name
Dear Support, First of all I noticed that rules does not take effect if the field is not loaded in the requester view. for example: we have a field named "Client's Name" and this field should not be visible to requester/client. Hence we removed this field on requester view. Now when we are trying to set a value for "Clients name" Field it does not work. Example: On Form Load, Condition: if Status is Open Execute Script: set value of Client's Name to ABC This rule does not work if the field Client's
Custom Patch Query
I need to generate a patch query based on the following criteria Computer Name | Remote Office | Missing OS Patches | Missing TP Patches Grouped by Remote Office Total of Patches by Remote Office This query I would like to be able to schedule this query to run on a regular basis. Thanks Croz
Error parsing Fortinet Mibs
Hello. I'm trying to upload a Fortigate MIB, but it keeps giving the below errors. Please advise: Error parsing MIB:FORTINET-FORTIGATE-MIB.mib Exception while loading MIB:Could not parse the file D:/ManageEngine/OpManager/./mibs/FORTINET-FORTIGATE-MIB.mib. Encountered "-" at line 7170, column 5. Was expecting a ModuleName and that should be in upper case or atleast in proper case Thank you. Miguel Silva
V11 install, device discovery "INPROGRESS"
I been using NetFlow for a number of years and I really appreciate the application. Today I installed V11, no migration, on the same linux server so no configuration changes on either the linux server or router. I tried adding my router IP address from the "Discovery, Add SNMP Devices" and the Status column shows "INPROGRESS" for more then 20 minutes now. I read some of the forum posting which suggested I run SnmpWalk.sh, it ran successfully without any errors. Any troubleshooting ideas?
ManageEngine AD360 Recent Update - Build 4021 Released
Hello Everybody! We are glad to announce the release of ManageEngine AD360 build 4021. Fixes Startup and shutdown issues when installed on a 32-bit machine have been fixed. IMPORTANT NOTE: Existing Customers can upgrade to the latest build by downloading the AD360 Service Pack 4.0 SP 2.1 from the link below: https://www.manageengine.com/active-directory-360/service-pack.html New Users, please download the complete new build from the link below; http://www.manageengine.com/active-directory-360/download.html
ServiceDesk Plus: We are unable to specify Technician, Group, Priority using Email Command Syntax in an emailed ticket
In emails to ServiceDeskPlus We are able to set Category, Sub-Category, Item and Impact (I haven't checked all fields). But, Group, Technician and priority we really need to specify to override the values in our email (default) template and we haven't been able to set them in our testing from both a Requester account and my own Admin account. We are at 9.045 today but should be at 9.105 or higher in a couple of weeks.
Looking for the join between Projects and Associated request tickets
I am trying to create a report that groups by project and show all associated tickets ? Do you have a query for this ?
Patching results enhancement question
During last nights patching we noticed something i thought i might bring to your attention. If any patch fails the host machine will be listed as a failure. However during subsequent retries of the same patch the patch eventually goes to installed. Thats great for patching but the report still shows as failed. It would be great if the patch jobs could re-tally the results to update the charts once the job is completely finished.. from a practical or security stand point its a non issue. but when
Images on emails are stripped and put as attachements
Hi, When I have a user email a request into the system images that are attached to our email signature are stripped and put as attachments. Same with any screen shots that a user puts in their email to support. Is there a way that whatever is in the email is displayed the same way in the ticket? It's time consuming having to try and sort through the image attachments to find the screen shots then paste them into the actual ticket. Thanks Vicki
No "accessed by" or "created by" details on some (not all) files
I am running a report on a test folder with some test .txt documents and i am getting no user information next to some actions. Example... A file "document.txt" was moved from the folder i am reporting on to a sub folder. In the report next to this message i see "File '\\SHARE\FOLDER\document.txt' was created by '-'." The "accessed by" column is also blank. Some new documents created also show the message was created by '-' and no "accessed by" details also. Is this normal behavior? All other file/folder
Monitor Specific AD accounts for changes
I'd like to set up an alert to monitor a user account for changes and haven't been successful. I set up a user based alert but it alerts me when the specified user makes changes, not when it is changed. Is it possible to set up an alert to monitor a specific AD user account for changes?
Custom Report Profile Behavior with historical data
Recently but we had started running a major audit and found all sorts of gaps in the date using custom reports. The reason was as you stated: custom reports will only reflect data from after the point in time after creation Now, here's my issue(s) with this: Is this documented in the product documentation anywhere? Not that I can see nor are many of the behaviors of this product that make me pull my hair out. You can create a custom report at say 13:00. Then later you can load the report and select
Report Profiles based on Multiple Actions/Categories
I need to create an report profile that shows the following events: All group add/remove members events All group move events All user move events All computer move events I can't see a way of doing this out of the box. Is it possible to do this by creating a new action but there doesn't appear to be a way of referencing the existing actions? This would mean I would have to copy the settings from the existing actions to a new action that covers all the events i need. Furthermore, if the in-built
Alert Profile for Failed Logins - Per User Threshold
Hello, Is there a way to create an alert profile for Failed Logins that will only trigger when a unique user has X number a failed logins per minute? It seems like I can only set a global threshold for all users' failed logins. Thanks!
Alert Profile Thresholds - Specific Users
Hello, Is there a way to setup an alert threshold for failed logins based on a unique user's consecutive failed logins? Right now I can only set it up based on all failed logins. I would like it to trigger only if a unique user ID failed to login X times. Thanks,
PMP - Google Authenticator with old authenticator code
Hi, I an trying PMP with Google Authenticator. It is very nice and easy to use for admin and users. Great job! It will more better if user couldn't use old authenticator code to authen. Sample first time they use with authenticator code 035540 when 2 minute more they still can use that authenticator code to access console. Is there a way to fix this problem? Thanks a lot!
Where can I check for updates to NFA11.0.1
Hi, I'm trying to check to see if there are any updates available for NFA 11.0.1 but I can't find any reference to version 11 on any of the download links. Can someone tell me where I should look for updates to this version of the product please. Thanks, Ben
Changing the password expiry date on any of the interactive field without altering the password policy.
We have upgraded PMP to 8.2, required assistance on urgent basis to change the password expiry date on any of the interactive field without altering the password policy.
Group modification permissions
I would like to see more granular role options for allowing our Help Desk techs to modifying specific group attributes in AD Manager Plus for existing groups. For example I may only want them to be able to set the manager for a group. This should be setup with the same breakdown as there under the roles for modifying user objects. Please add this to the next update.
Missing AD Reports Settings
Hi, I don't see the AD Reports Settings on admin page. Am i missing anything? Thanks!
New Tab under Access Type
Allow us to add few more category under Software Access Type/License Type so we could define installed software in other category as well to effective management and easy search.
Add computer OU to the CSV import file
Can we add the destination OU to the Computer import file (CSV)? We would like to create one file and put the computer into the correct OU.
Logon restriction report
Hi, I want to generate Logon restriction (Log on to) report. The reason is I want to know which computers configured with Log on to "All computers" Thank you.
Opmanger Live Graph Freezes
live graph in all opmanager freezes suddenly and stop showing any more data, this issue could solved by restarting opmanager server, and it happend many time, I Need Help ?? and thank you. Opmanager version 11.3
Old ticket numbers upon new ticket creation
I am having a problem where a user sends in an email to create a new ticket they get back two emails. One email refers to an old ticket that the user had nothing to do with. The other ticket has the correct new ticket number on it. This doesn't seem to happen for every user every time, just randomly. This just started, we were running 9.0.46, I upgraded us to 9.1.10 and we are still seeing the issue. Brendan
Operational Hours
Hi People. I need some help: I have multiple incidents and it,s have a time registered , but , no disciminate if that hours are in operational hours range. If posible to make a report what shows non-operational hours summary? I Hope be clear. Many tanks.
Create a new field from department or location.
We are creating new ticket templates and we need to be able to pick location ad department. For example if an employee is to move to a new location we need the current location and the location he is moving to. It seems silly to have to create a pick list when the sites are already created and now we have 2 lists to manage. The same goes for department. Any way to do this? Thanks
Auto - Populate fields on incident templates
Is there any way to set a default value for a field in an incident template. Example - I would want the priority to be low and the lever to be tire 1 by default whenever a ticket is created. Thanks Wil
Issue with Pass-Through Authentication
We have Manage Engine Service Desk Plus 9.1 installed in our environment and published externally. Currently Active Directory Integration is enabled and users login using their credentials on the main login screen. Recently pass through authentication was implemented but the error 'credentials not supported to create the account' was thrown out. I ran the script on the AD server to create a computer account with password and it created the computer in the default Computer container. Now in the Admin
(0x424) Password Manager Pro Services
I cannot start PMP and I keep getting this message: he Password Manager Pro service is not installed - The specified service does not exist as an installed service. (0x424) Can anyone help with this. Thanks
Report of Merged Tickets
Hi, Please provide us a query to pull out the report of merged tickets. Thanks & Regards Silsha
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