Self Update Layout/Modification Rules
Hello, With the latest version 5.3 build 5305, they added an enhancement for self-update to auto-populate attribute values. I can get this to work to populate a single value, but does anyone know how to get it to populate multiple values in a drop-down list? i.e. when the user enrolls and selects a State, have it populate the various cities within the state? Same with Zip Codes, etc. I can't seem to figure out how to get this to work? Thanks. Rory
Outgoing mail server settings keep disappearing
We've noticed recently the email outgoing server settings keep disappearing and mail fetching stops. Is this a known issue? build 9109 database MSSQL
Close archived request
Hi, Is there a way to close an archived request? I know that archived request can not be edited, but is it possible do this directly in database? If yes, could someone explain how to do this? My SD+ version is 8215 using MS-SQL Thanks Paulo Santos
How to collapse conversations
Hello. Is there a way to collapse requests conversations by default, in order to see the all thread? Thanks in advance for your help.
Group does not receive email alert when there's a reply to a request
Hello. We are not receiving emails when a request in the group is updated. An email is sent when a request in the group is created but not when a client reply to the request. Both "Send notification to group technician(s) when a new request is added to this group" and "Send notification to group technician(s) when a request in this group is updated." are enabled, as you can see from the screen shot. Do we need to manually assign the ticket to a technician in order to receive alerts of replys? Thanks
customise dashboard
please can someone confirm if the dashboard can be customised? please confirm what customisation can be done
Reporting Issue: Time Spent on Tickets
Currently running ServiceDesk Plus 9.1 9100. When going to reporting and running the report "Request Time spent Reports by technician", I get the error that no data is available. I now have hundreds of tickets in the system and have tried changing the data and running with different technician/users with no luck. I modified the wage for technicians to $1.00 where it was previously 0.00. Still did not work. This report would be important for me to determine what staff need additional training at.
Complete listing of Notification Variables
Does anyone have a complete listing of the variables that can be used for notification templates? I'm trying to pass off revamping them and I'd like to be able to supply the person with a complete list to 'fiddle with' offline. Thanks Jason
Xerox Color 570
IS anyone out there using OpManager to monitor Xerox Printers, more specifically the Xerox Color 570. I'm looking to have OpManager alert on low toner and low drum life conditions.
IOS Push Notifications
Hi, I am running the latest version of the service desk plus app and the latest version of service desk plus. However i don't receive push notifications. If I go into the app then i will get see the 1 comes up or however many jobs i have but i dont get an alert. Can you please tell me why this is? its all set up on my phone and on my helpdesk but dont get anything unless i go into the app. Thanks, Ryan
AS400 monitoring
Hi, i am monitoring some AS400 systems and i have some question . - I need to activate alert in case of single disk failure . Which parameter could I monitor? - I need also to monitor ASP space usage for each ASP as well as the systems one. How i can do? - and the last question could you explain me the difference between the values "ASP percentage" and "Disk utilization percentage" in the System status section? Thanks a lot for your help.
PG SQL Connection String
Hi, How to access POSTGRESQL DB from another server/machine using ODBC or PGAdmin Tool or any 3rd party tool ? What changes do we need to make in pg_hba.conf file under C:\ManageEngine\ServiceDesk\pgsql\data ? Thanks & Regards, Shri
Invalid Purchase Message
Today we upgraded Opmanager to release 11600 from 11500. Once the patch was installed and the server restarted we get a message on the top of the application to "Get Quote|Purchase" the product. This is strange considering the product has been purchased and we have a valid AMS until 10/25/16 12:00 AM. Waiting for your suggestion/fix to resolve the issue.
How do I include all the notifications to the close ticket email
On the close ticket I want to include all the ticket information just like the Print Preview does. On closing the ticket I want to be able to show the requester all the info on that call. Is this possible...? Many Thanks Dave
Field Values based on User groups
Currently in the incident template we have a field name " Category" which contains field values as {"IT", "HR"} Is it possible to Now, we have 2 different User Groups of Requesters using the self service, we do not want one group to be able to see the Category value HR. Is it possible to achieve this? Please advice.
SDP - force scan
is there a way to force a scan of the agent and have the info update in SDP? We tried a few things - stopping the service, running the ae_scan.vbs but the last scan date is not being updated. Any help would be appreciated.
Exchange emails support
Hello, When (if eny) will be possible to support exchange serwer emails for incoming and outcoming notifications. Regards Mariusz
MIB Parsing error
Hi, I'm getting: Error parsing MIB:LOQ-MRCPv1Server-V1.my Exception while loading MIB:Could not parse the file D:/ManageEngine/OpManager/./mibs/LOQ-MRCPv1Server-V1.my. The error occured at the line no: 871 ,column: 25. 1. The keyword 'ACCESS' or 'MAX-ACCESS'may be missing. or 2. The keyword 'SEQUENCE OF' may be missing. or 3. The syntax with invalid subType construct. I did check the file for the missing keyword but could not find it. Also not sure about the line number listed, I believe it does
Is build 9108 ok to install?
I downloaded the update for build 9108 yesterday afternoon intending to install it today However, when I went to the service pack page to read the release notes, it now says "We recommend users to move to the latest version, ServiceDesk Plus 9107 build released on 03 Sep, 2015" Has build 9108 been pulled since yesterday? Should I not install it? Thanks .
WLC 5508 CISCO
HI. We are monitoring a WLC 5508 CISCO and do not understand the meaning of the parameter: Associated mobile stations SumOf Instance Value Number What does mean this Number? and how this value is related to connected AP´s? We have LWAP´s connected to this WLC. Thanking you in advance. Attn. Roger Majo
Can I restore an additional field that has been deleted
Hi, I accidentally deleted an additional field that I had for "location" I have re-added the field with all the attributes and all seemed ok. However, if I do a report on old requests the location field is now blank for all old requests! Is there anyway I can restore the old field and ensure that it is in the correct part of the table so that old requests will still have it in place? I suspect that the new additional field has been added in a different table or a different part of a table hence why
Layer2 Maps, non cisco hardware
Hello! I have downloaded a free trial topomapper plus for research capabilities to build layer2 maps. Well, the problem is that it does not work for me ;( I have router - Ubiquiti EdgeRouter Lite and switch - extreme summit 400. On all devices I have enabled snmpv2, and lldp on router, but there is no switch visible on the map. And there are two links for the router on the map. Please advice. Thank you in advance.
Servicedesk Form and Fields Rules
Hello Support, I have got a question about the Rules for Forms and fields. What i want too do is based on the site i select the priority (Low / medium / High / Next Business day) is set too an specific priority by default so that in the back ground the SLA agreement rule can start do his work. As we have many customers with different SLA agreements i want too automate this as much as possible for the servicedesk. But no matter what rule i make, nothing happens (not at loading form / change field
How to Configure URL Monitor Notifications
Hello-- We just started using the URL monitor for our public websites. I added an existing notification profile that we use for other device monitoring, but when one of our URLs was unreachable, no notification email was sent. There don't seem to be any thresholds that can be set for the URL monitor, but when the site was showing as unreachable, you would think a notification would be sent. Ideas? Thanks, Stephen
SupportCenter Plus do not send email
My SupportCenter Plus stopping sending mail In the error log file there is this error: Exception setting value - for FR_DUETIME ERROR: java.lang.NumberFormatException: For input string: "-" Sorry for my english, tanks for the help
Reset to nothing in OpManager
I have taken on a new position for a company and the previous installer of OpManager is out of date and LOTS of servers are no longer there and firewalls have been changed etc... OpManager hasn't been updated in almost 2 years. QUESTION: Instead of going through each server, port, firewall, etc.. and changing stuff - Is there a way to delete EVERYTHING and start from fresh!? Thank you for your help! -B
Do not open the site ServiceDesk
Hello. After installing and running the database and ServiceDesk system, I can not open a website with an external host. Port ServiceDesk - 80. netstat shows that listening ServiceDesk only protocol port tcp6 The output: tcp6 0 0 [::]:http [::]:* LISTEN What and how to fix it? So ServiceDesk to listen on port protocol tcp4? OS: Linux CentOS 7 x64. With respect. Igor Stepanenko.
Organize Ticket Polling View
Dear Support, I hope we can add a feature that can help the technician organize their views on ticket. We have created a customized field named "Clients Name" and we want to have a view on all technician like on the below Group by "Client Name" and sort by "Ticket Status" and "Created Date" and Something like similar to Outlook that we can create a folder to organize the tickets. and a view of how many task is completed like 8/14 where 8 is tasks closed and 14 is total tasks in a ticket. or if we
How many resources can PMP manage
Hi I am looking for an enterprise solution that must be fit for purpose to manage 5000-10000 endpoints. For instance we would like to manage all local admin passwords for all our Windows 7 and Windows Server 2008 machines within our global organisation. Is this tool the right tool and how does it compare to the SANS based powershell scripting method to do same. we would then look to expand to other resources i.e. SQL db, network devices etc thanks in advance
Business View Maps in API Client
Anyone else find that the Business View Maps in the API client are horrible? None of my lines representing a connection line up to the devices. OpManager also automatically turns curved lines into s-curve lines, and does not allow you to manipulate them. Am I stuck having to flip between the Old UI and the API Client when I want to view any business views?
Ability to add text field to a template that lets you choose several options
Ability to add text field to a template (servicereq. incident and change) that lets you choose several options , same function as the asset field and service field .
Not able to get Serial Number for Cisco 2960X Switches
Hi, I had loaded CISCO-ENVMON-MIB , but still I am not able to see the Serial Number only for the Cisco 2960X Switches. Thanks, Ramesh
Merge Request Notifications
Hi, I would just like to inquire regarding the notifications during merging of requests. We are currently using version 9.1 build 9102. When we are merging the requests, it does not ask anymore if the tasks will be included or not during the merging, it automatically copies the tasks from the other request to the retained request. But before with version 9.0 build 9022, it has a notification for the tasks inclusion. Can you clarify on this one? Thanks! Geraldine Legaspi
Dissociate
I setup a test work order system for on-demand use and I'm trying to spin up a newer production one. However, when I invite some of my techs from the test system it says I need to dissociate from the first organization. However, I've already gone inside and deleted them from my tech list. How can I dissociate these few guys so they can accept the invitation to another help desk system?
How to change already expired password
Hi, Is it possible for users to change their already expired passwords? I've tried to with testing account and successfully changed password, but new one remained in "expired" state. -- Nikita.
ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY
Hi, this error appear when i try use Service desk in Chrome/Mozilla.(NOT in IE) Can somebody helpme with tis error? Thanks.
Reporting hours with Charts
I have 2 questions in regards to reporting: 1) When I use the reports that are out of the box, I attempt to use the Report for hours for technicians and it will show the "time spent" for each technician. However, I am not able to show the "time spent" in the graph. Is there a way to get the "time spent" to be the attribute for my X axis on the chart? 2) How can I query the requests and projects modules to show the true total technician hours? Thank you SDP: 9.1 Build 9103, DB: PostgreSQL
Patch Deployment Problem
Hi i have some problem with patch deployment.the patches are deployed and the status says "Patch already Installed and the changes will not be effective until the system is rebooted.". no matter how many time i reboot clients and rescan for missing patches they will remain in this status. what should i do???
Request indicator
It would be useful to have an indicator next to the requestor's name that shows you if they already have any incident/s logged. If the flag shows that there are other issues logged, you can click on the indicator to show a list of the other requests (just in a pop up window or a new tab) This means you can reduce the amount of duplicate requests. Is there something like this already available?! If so, I haven't stumbled across it. Cheers
Security Questions Regarding PMP build 6900
Hi, I've received the results of a recent security scan in my environment and it is reported that PMP on port 7272 has Weak and Medium SSL cipher suites supported. Is there way to disable these so as to use only strong/high cipher suites? The same scan reports port 7273 supports directory transversal and insecure TLS renegotiation. Is this port required for anything and if not how can I disable it? If it is required is there a way to disable the above mentioned support? Thanks
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