Hi,

Currently, we have a task for which there is a strict workflow that needs to be followed. Requester "A" creates a ticket or request which is completed in a sequential order by  Teams 1, 2, 3 and 4.

Ideally, the ticket should land in the team 1's basket. After completion of the task, the team 1 will close the ticket. But this closing action should trigger a new ticket or same ticket for team 2. Then team 2 closes the ticket which should create the ticket for team 3 and so on. 

Our requirement is that instead of having 4 different tickets for same task, we would prefer to have same tickets but each team should be able to work on it independently with same SLAs about on time closing.

So far we checked the Custom Trigger option, Business Rules, and Notification settings as well but no option suits our requirement. Is there any way whereby we can customize the workflow as described above.

Regards,

Pramod