Tickets in SD+ are getting merged, how to identify them as a separate request?
We are using 2 instances of SD+ for different departments (Dept A and Dept B), when Dept A creates a ticket and assigns it to Dept B, an email to shot to Dept B with the ticket creation details. This email creates a ticket in the SD+ of Dept B.
As the auto response details are in both the SD+'s, tickets are getting created in a looped fashion..
How can we avoid this?