Request indicator
It would be useful to have an indicator next to the requestor's name that shows you if they already have any incident/s logged. If the flag shows that there are other issues logged, you can click on the indicator to show a list of the other requests (just in a pop up window or a new tab) This means you can reduce the amount of duplicate requests. Is there something like this already available?! If so, I haven't stumbled across it. Cheers
Security Questions Regarding PMP build 6900
Hi, I've received the results of a recent security scan in my environment and it is reported that PMP on port 7272 has Weak and Medium SSL cipher suites supported. Is there way to disable these so as to use only strong/high cipher suites? The same scan reports port 7273 supports directory transversal and insecure TLS renegotiation. Is this port required for anything and if not how can I disable it? If it is required is there a way to disable the above mentioned support? Thanks
Manage Engine Service Desk
When trying to view Attached Screenshots in SD I am getting a certificate error. How do we change the link to point to the url and not the computer name?
Pending status under matrix report
Hi we are getting pending status under matrix report on the below given format how can i create a report with heading instead of false is open and true is completed. Thanks Anoop PS Mob - 9995822232
Need a report to detail which computers/workstations a specific software title is installed on
How would i create this. I am new to sql queries.
Access to archive of a deleted host
Hi, I have deleted an obsolete windows host in ELA. Its archived logs are still there in ELA\archive, I would like to access them to seek for an old log entry. The problem is, the host isn't displayed anymore in Settings\Archive\Archived Files so I can't select the archive file. I tried recreating a dummy host with the same name but to no avail. What is the proper process to access to these archived logs?
How do I change the port of the Netflow Plug-in for OpManager
We have OpManager build 11600 installed, as well as the Netflow Plug-In both on the same server. We have configured OpManager to use an SSL certificate we generated from our internal certificate authority and that is working fine. When we go to "network" and then "netflow" it say's the page cannot be displayed. At the top of the screen it say's. "NetFlow Plug-In has not started because NetFlow Plug-In is not changed to secure mode". I have done the following per documentation: 1. stop opmanager
Update from 8.1.0 Build 8109 to 9.1 Build 9107
Good Afternoon! I have been trying to update our Service Desk and I am running into trouble. I've followed the instructions that I have found on the website and am not having much luck. I've taken our live database and made a copy of it on a workstation to see if I can get it to work with a step by step update but after trying to get to about 8. something, the database doesn't seem to response. Since we are currently using the Free version we do not get support. The original install of our ServiceDesk
HA sync along with Live Backup
Dear all did anybody implemented both 1) the HA sync along with 2) the live backup with PostgresSQL? I'm using 8.2. The documentation is not clear if this can be done. About the Live Backup, it mention the mysql configuration, and I guess it's the same for PostgresSQL. Thanks for your help Best regards stefano
Modifying the default screens for incident, problem, or change templates
Is there a way to modifying the standard screens and field for the incident, problem, or change templates? I would like to remove or change the values of certain fields. Thanks, Joe.
App manager API and sshPkAuth
I try to add my linux server by API and use sshPkAuth, But I got a result <response response-code="4206"> The username and password mentioned in the request URL should not be empty. my API. https://host/AppManager/xml/AddMonitor?apikey=admin_key&os=Linux&type=servers&displayname=myhost&host=10.229.xx.xx&subnet=255.255.255.128&mode=SSH&snmptelnetport=22&username=monitor&password=&sshPKAuth=on&description=my_sshPkAuth PS, I can add server and use sshPkAuth by GUI web. anyone have an idea or example
ServiceDesk Plus 9109 Released
Dear Users, SDP 9109 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9109 SD-60736 : Task Completion Status automatically changes to 'Closed' during application upgrade. SD-58884 : Unable to archive the request if it contains task with work log in it. SD-60907 : Technicians who do not sort the task list before migration can not view the task tab under the request. Please refer to the below link for
Form Rules
I have been trying to get the form rules to work and have not had any success. I am trying to get a field to enable after a certain field is answered. Example Field one : What letter comes after A? Pick List B,C,D if they answer B, I want field 2 to activate. So far I have tried added both "on form load" rules and "on field change" rules. I have tried both "enable fields" and "show fields" actions, but I cant get anything to work. Do I need to have the field included on the form, or does it appear
ManageEngine ServiceDesk Plus Restore Problem
Dear All I am facing problem when i restore my data to new help desk server version all work well. but all new configuration i made on new server is overwrite by old backup file restore data process. is there is any custom Process with the restoreData.bat file.
Trouble editing Login page.
I'm having some trouble editing the CSS and html files that havfe an effect on the login pages. Made the changes to the XML file to point the login page to index.html rather than the .jsp. However this is only partially changing the aspects on the page, some parts of the image I am unable to change no matter what. For example I change the colours on the CSS and realised that images are used for the rounded edges on the table at the login page, I tried to edit these images to match colour with the
CAB members attach to template?
Is there a way to automatically associate a group of CAB members to a Template for a Change request? And is there a way to hide stages such as Planning and Implementation for a change request workflow?
Unable to add account after upgrade to 8.2 (Build 8200)
I am not able to add account to any resources after the upgrade PMP is throwing an error: <div part="REPONSE_STATUS" class="hide">__ERROR__</div>
<div part="STATUS_MESSAGE" class='hide'><table border=1><tr><td><b>Cisco Accounts - <\/b><\/td><td>1<\/td><\/tr><\/table></div> Regards Max
deleted when it is about to get overdue.
Dear Support, We are getting this error, Could you please tell us what that mean ? It seems that the request with request id 40012 got deleted when it is about to get overdue. ====================== End of Forwarded Mail ======================
Business rules and custom fields
It would be nice if we can automate changing the value of a custom field based on an incoming request. Specifically we would like to copy the value from a requester custom field to a request custom field, so we can maintain these field values long after the requester has been purged from the system. -Ross
Critical: error when mysql starting: An error occurred when initializing system tables
Dear all HiI am getting this error: Column count of mysql.db is wrong. Expected 22, found 15. Created with MySQL 0, now running 50150. Please use mysql_upgrade to fix this error. mysql.user has no `Event_priv` column at position 29 Event Scheduler: An error occurred when initializing system tables. Disabling the Event Scheduler. the error file is attached. Thanks
Tooltips for explaining field requirements
Hi, For templates with additional fields I want the description of the additional field to display when the user's cursor hovers over the title of the field. Am I missing something....is there anyway to enable this at all? It just seems strange for the functionality to be there for the main template description when viewing the request and incident catalogue drop down but not on individual fields. This would greatly help with some of the more complex forms we are putting in place for change management.
Inconsistent naming for Resolved/Completed
I'm not sure where to put this observation/recommendation, but I'd like to point out that for many of our users the term Resolved and Completed are not interchangeable. Presently, when we mark a Problem as resolved, it disappears from our view of Open problem records. It is then visible by going to the Completed Problems. Does anyone else have technicians struggling with this?
Remote Command Prompt doesn't work in Win 7
Just downloaded 'Desktop Central Free Windows Tools' and everything works except the 'Remote Command Prompt' which says the following when I try to connect to any Windows 7 computer... Remote Command Executor Copyright 2006 The WiseGuyz [ http://talhatariq.wordpress.com ] Author: Talha Tariq [talha.tariq@gmail.com] Initiating Connection to Remote Service . . . Failed Couldn't start remote service The system cannot find the file specified. Any ideas? Thanks
problem opManager interface counters
hi, we have have problems monitoring the interfaces with opmanager in 5 Cisco ASA's 2 x ASA 5510 IOS 8.4.6 3 x ASA 5580 IOS 8.4.4-1 we can monitor the CPU, Memory, Sessions Count with right SNMP v3 credentials, but in the inferfaces tab, we only see the interfaces but any information related to them (buffer errors, traffic statitiscs, etc...) I think all configuration of snmp is ok, and if I go to the MiB Browser I can obtain the values with the IF-MIB, anyone has any idea of what can we
Template direct link
Is it possible to get direct link to form for filling? User creation or modification ones.
URL Monitors in a Business View
Howdy I'd find it really handy to have the ability to add a URL Monitor in to a Business View. In our case we have BV's per customer and rather than showing them the status of the shared customer web server, I'd like to only show them the status and stats of their own URL. Could you please consider this in a future release? Cheers Nigel
Wont install on Oracle7/CentOS - PGSQL issue?
We currently have v11300 Essential edition running without issue on Suse Enterprise 11 SP3. I need to have this installed on Oracle 7 as we are migrating away from Suse. The latest version downloadble installs and runs fine, except it no longer supports ESXi, only vCenter which we do not use.We have OpManager to monitor 3 ESXi servers, so upgrading to the new version is a non-issue right now So far I have not been able get OpManager install successfully on either Oracle 7 or CentOS 7. So far the
Translation in different languajes of custom fields
Hi, We have some custom fields on different templates. We will use the system with workmates from Japan and we can't see how we can include the translation for this fields to let them see everything in japanish when they use the shared template. This is an ofuscated example example.
Cannot Convert Postgresql to MSSQL
I have followed these instructions, and cannot convert my Postgresql to MSSQL: https://forums.manageengine.com/topic/migrate-postgresql-to-ms-sql At step 6, i get this: "Are you restoring this data in Production Build" I click yes, and it fails. I've attached the restore log file. Any ideas?
Import Category form csv file - ServiceDesk Plus MSP
Dear, I would like to import Category from csv file and for only a ACCOUNT , but when I Import completed all ACCOUNT Impact How do I do that? Thanks. Hien
Close the Task
hi, The technician failed to close the task when the change passed Implementation Stage. I can set "Associated tasks should be completed" in the "change closure rules", but it checked in the Closing Stage. Can I set the role to check when the technician click the complete in the Implementation Stage?
Query Report/Request Module - Last Update Time from Yesterday 4:30pm to Today 8:30am
I am looking for a way to run a report of any requests that have been modified outside of our business hours. So a report that can run to show requests that the Last Update Time was from Yesterday at 4:30pm until Today at 8:30am. But on Monday's this will be from the previous Friday at 4:30pm until Monday at 8:30am. If we could get it to automatically email the report that would be even better! We are running SDP MSP v8.3 8310, on Postgres. Filter by Account. Fields to view are Request ID / Requester
OpManager 11 SQL Config issue
Hi, I'm trying to install and setup the MS SQL part, but its not allowing me.... can you please assist ? Do I need to setup ODBC connection ? create the DB before hand ? Open ports ?? SQL and OpManager are on the same box.
IDEA: Preventive maintenance should be given to technician with no admin role
Hello, it's a bit sad the preventive maintenance is only available in the admin panel, a simple technician should have access to create it (maybe with some limitation) but right now it cannot be delegated to a trust technician. i'm in the case where a specific non IT group has a lot of preventive maintenance to do, but there's no way i would give them access to the admin rights :/ regards
How to set a specific time for Active Directory import schedule
When setting the AD import schedule the time of import appears to be set to be equal to the time you saves the setting. I would like to change the import to run during the night, is there a way to set the time of the schedule manually? or am I forced to hit the save button at some unsociable hour in the night!?! Thanks All.
Access Group On Assets
Hi Dears Is there any way to create access group to some type of assets ? i want to create access group to some type of my assets. for example i need to give access to some special assets like Camera.another technicians shouldnt see some type. how i can have this? Thanx
Failed to extract archived files : CS6MAsterCollection_Install.pkg.zip when deploying to Mac.
Received the above error when trying to deploy Adobe CS6 to mac computers. I already customized the CS6 and make it a zip file but somehow cannot extract when deploying. Any suggestions?
2 Remote offices using the same distribution service
Hi, I was wondering if it is possible to have 2 different remote offices use the same distribution service? Example we have a office where the subnet is set for those computers to be under a remote office, but we don't have a distribution server there. We currently have this remote office using direct communication but this is not the most ideal as it will use more bandwidth going across the network than it would using a DS that is close to the remote office.
Report for Unmanaged Devices
I'd like to have a schedule report that goes out everyday that lists all the Un-managed Devices in a device type. We have 300 small branch offices that we monitor a CradlePoint router at. We monitor via SNMP the inside interface so that we know when the VPN is down. If a branch is being moved, down for upgrade or repairs our field team puts a ticket in to un-manage the device. I know these techs and they will just let a site remain unmanaged if that means they would get alerts and tickets. I need
Wish to customize my login screen
Hi, I would like to customize my login screen for SDP web interface and was wondering what files do I need to change to make this happen? Thanks for your time. rsnellman
Next Page
