ServiceDesk Plus 9107 Released
Dear Users, SDP 9107 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9107 SDF-59913 : Additional Fields can be configured as 'common' for both incident and service requests. Issues Fixed in 9107 SD-60694 : Issue with request description, when simultaneous 'edit' operation is done on a request. SD-54731 : Issue in attaching files with same name for a request. SD-60251 : Admin -> Support Groups -> Associated
Scanning a bar code into Assets for Asset Management
In the process of setting up using the Assets section of Service Desk plus for asset life cycle. Would like to know if I have asset tag with a bar code on it, will I be able to scan this into Assets? If so can I get some assistance on how to do it? Thanks
ServiceDesk Plus reports wrong license key for Windows 8 and Windows 2012, does not detect the license key for Office 2013
ServiceDesk Plus is not able to properly detect the license keys of the new generation of Microsoft software , including: Windows 8 , Windows 8.1 , Windows 2012, Windows 2012 R2, Office 2013 . This serious deficiency has been repeatedly reported to Zoho and the answer has always been " is Microsoft's fault that changed the method of management of license keys " This will be true , but the competing products are perfectly able to correctly detect the codes. The advertising ServiceDesk Plus reports
File monitoring not show user, process name and domain
Hi all, I've added file monitoring, but the log doesn't show the Username, process and domain as picture blow what's wrong with my configuration? although I check with enable setting and solution? Thanks and best regard, Kongkea!
Event log Analyser NPS server role log support
Dears does the Event log Analyzer supports logs from Microsoft NPS server role?
User Conference 2015
We are happy to announce our next big event in the US - ManageEngine User Conference on IT Service Management in our head office at Pleasanton, California on November 5th and 6th of this year. Two days of power-packed product sessions, training, and more. What do you gain? · Gain insights on using the product effectively · Learn the common problems you might encounter and to fix them · Best practices and tips on using the product from other fellow users Meet the Team
Schedule Agent Install
Hi, I'm currently rolling out Desktop Central agents across multiple sites for a customer. I have a list of desktops/laptops to install the agent on and have added this to the computernames.txt file. Running the the setup.bat file is fine during office hours, but is it possible to schedule the script so that it runs outside of office hours? This is so I can install the agent on desktops that aren't turned on until the evening or at weekends. I'm guessing this would require amending the setup.bat
SupportCenter Plus Hotfix 8002 release
Dear Customers, Today we have released the hotfix 8002. You can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of features included and issues fixed in this release Features/Enhancements : Sl.No Feature ID Description 1 12899 Salesforce CRM Integration - Enables you to import Account & Contact information from Salesforce CRM to SupportCenter Plus with periodic sync options 2 10943 Single user import from Active
Reports to show which GPO being applied
Please consider adding reports to show policies being applied so we can trace down to know if a particular policy is causing issues or if a newly created policy is working as expected.
Print Request with Tasks
Is there not a way to print out a request with the task list included?
AD Excludes on Import
Hello, Is there anyway you can exclude AD accounts from import based on a AD field entry. For example if I had a field on an AD account with the entry SERVER ACCOUNT, is there anywhere I can configure to exclude this account from the import? This has been possible in other systems I've used. Thanks Lisa
Log file size
What range would be considered normal for the log files on any client machine and how does it manage its size (number of days vs size etc)? Secondly, Is there a way i can manage that?
Consolidate Windows Report
Hi, I'm creating a report that I want to include logon failure, account lockout, network share access, addition, modification and deletion activities. I had found the pre-defined reports for above activities under Windows report, based on which I had created my favourite reports. However, I'm facing a challenge to consolidate all these reports into 1 single report. I didn't not found any feature in ELA that would allow this to be done. Unless if I had missed something, is there really a
AS400 Password Verify & Reset not working after Upgrading to build 8102
Greeting ManageEngine, We where running on build 7105 and recently upgraded to build 8102 for the security reasons. Then, we realised that Password Verify operations are no longer working after the upgrade, for resource type IBM AS400. The operation returns the result "Password not in sync", even though with the same password stored in PMP you can manage to successfully login to the actual resource (telnet via Auto Logon Helper, or manually). As for the Remote Password Reset operations for AS400,
9107 Migrating from Windows Server 2003R2 to Windows Server 2012R2
Hello! I had ME SDP 9107 (32bit) (PostgreSQL version) runned on the Windows Server 2003R2 SP2 x64 server.The server broke, but the backup stayed. I tried to restore backup on a new Windows Server 2012R2 server with no result... Restoring was stop at once after the beginning. I tried 32 and 64 version of ME SDP 9107. Then I tried to install ME SDP 9107 on a VM with Windows 7 (32bit) and the backup restored successful without problems. Is there any restrictions for a migration from an old Windows
CPU1 Percentage always 100%
Hi. i have a problem whit CPU percentage monitor on WMI monitor. The problem is that CPU1 percentage is alwais at 100% even if is not working. Here two screenshot: The problem is that when i look the monitor i see CPU1 + CPU2 / 2 I have removed and added the monitor but nothing change How i can fix this issue? Thanks! fulvio
Resource field options
Hello, We are making some templates but we are restricted in the design by ManageEngine (ServiceDesk Plus). The problem is we cannot make fields mandatory in the "Resource"-field. Also the type-set of fields is different, we would like to add a date and time field. Are we overlooking something? I've searched the forum and found some old topics about the mandatory function, but no recent so I'm interested when this function will be available. Greets Steven
Ability to take different actions as notes
Hello, Currently you can only add a note or worklog to a call, other systems I have used provide the ability to add notes/actions to a call history that are distinctive in their use. For example, Customer Response, Supplier Response, Configuration, Customer Escalation, Awaiting Customer Response. The ability to do this makes reading the call history a hell out a lot easier, and also allows the ability to report on the different actions taken i.e. how many escalations have been received. It would
Create Notes from a Worklog
I'd like to be able to automatically create a note from a worklog entry. It's important to track both time and the actions taken by a technician as a distinct entry with a timestamp. The worklog presently tracks the time, and the note displays a note about the actions to other techs working on the issue. How about adding a checkbox that would add a note based on the information typed into the worklog?
Auto clearing of alarms
Hi all Is there a list somewhere that lists what type of alarms are cleared automatically? ie I've noticed that disk space, CPU alarms, URL availability do, but Process monitors that we have set up don't. Ta
Why isn't Status an option in the Business rules?
Why isn't Status an option in the Business rules? I want to create a business rule that moves non-responsive clients ticket with a certain status to a new status but I cannot find where to do that. Any Ideas?
Request Conversation - Pressing cancel on reply still sends
We are currently on version 9.1 Build 9101 and I noticed this morning that if I start a reply to a Request but then press the Cancel button, the email that I started typing still sends to the Requester. If you use the close (X) button on the Window, it does not send.
Scheduled AD/LDAP import
Hi, I would like to raise an issue regarding the scheduled ad/ldap import. I am trying to set a schedule but it seems I cannot save it when I click on the Save Schedule button. Please help. Thanks, Geraldine
Upgrade problem
Hello, Im trying to upgrade from 6.7 to 6.8. But the upgrade fails, can anyone point in in a direction on where I can see more output on what can be wrong? The file ppm.err only tells me "Some exception occurred during previous patch installation / uninstallation. Please contact support team." See below. /opt/PMP/bin# ./UpdateManager.sh -c -h /opt/PMP/ Press i to Install v to View installed ServicePack versions e to Exit Choose an Option:i Enter the patch file to install:/opt/ManageEngine_PasswordManager_Pro_6700_6701_6800_6801_to_6802.ppm
Exception while trying to send notification for the request.
Hi, We get this error message intermittently during the day "Exception while trying to send notification for the request" 99% of the other email notifications are working fine SD+ Version : 6.0.0 Build Number : 6012 Please advise
Error when running changedb.bat for an additional Service Desk server.
We have several Service Desk servers that we run that are all independent of each other but all point to one MSSQL database. I have set several up and have not come across this issue before. When setting up a new one today, when I get to the part to run the changedb.bat script and I input all of the correct settings, run a test and the test connection works just fine. I go to click save and this error comes up, "You cannot configure this database server because the database server is compatible
Questions about appliances that are added automatically
Are appliances/devices that are added automatically counted toward the amount of hosts we are licensed for? If this is the case, how can we block ELA from adding them?
AD Self Service Plus Certificate
Is there any way to create a certificate request that contains a certificate template or anything other than a .csr? I want to sign the certificate from my own Certificate Authority but the web enrollment doesn't allow using Cryptography below windows Server 2008 and thus will not issue the more secure Certificate's from the web enrollment using the .csr as generated from the ADSS web page. Thoughts or work around?
How do I configure column visibilty
I would like to configure column visibility in requests grid, so that some fields are visible only to tecnitians. For example, I would like to hide Assigned to field from the request autor. How do I do that? Thanks.
Give Technician permits to add product
Hi there, i am having trouble to give some user permission to add assets and to add new products. I created a role and give the user all possible permissions (including Add New Product), but the user cannot create a new product when creating a new asset: The user can create an asset but cannot add a new product for that asset. The only way I found for it to work is giving them SDAdmin permits, but that is too much. Is there a way to do it? I am working with Service Desk MSP 8.3 build 8309 8.3 Thanks
Logon Page Customizer only loads default page
ManageEngine Team, we have a custom logon page that is working normally. We need to make some additional changes to the logon page however when I load the logon page customizer under Admin it doesn't load our custom page, it only loads the out of box default logon page. Is this a known problem and is there a fix? Thank you Scott
Remove User Data
Is there a way to do one or both of these two things? 1. Delete enrollment data for a particular user, even if the account is active. 2. Restrict users based on group membership instead of OU, Disabled, etc. We have a need where we block access to an account by changing their password. If they are enrolled, they could simply reset it!
AdManager / ADSelfService Plus Postgress database backup
Hello, We would like to know how can we create daily backups for the embeded Postgress databases used by ME applications. We see that pg_dump is avialable in pgsql\bin folder but we sould like to know if anyone created already the scripts to backup the database. Thank you, Tibi
ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY with firefox 45
Hi how can I solve the problem of ' error ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY ... after the last update of the firefox and chrome? Regards Leo
cannot login with ad account and iphone app 1.4
Hello We are using supportcenter plus professional edition. and would like to use the iphone/ios app. We however cannot login to the app using Active Directory credentials. using supportcenter plus version 7.9.0 build 7929 and app version 1.4. I found some old posts about this issue but no solutions. Is therre a solution for this by now? Best Regards,
Variable translation
Hi, I'm trying to use the $RequestAge variable in the requester notification 'E-mail user when a request is resolved'. My problem is that my site is prepared for spanish-speaking users and all notifications are translated and mostly all variables that I use are simple data (number, dates, names) except this one that is a phrase ("This Request will automatically close after 1 days."). Is there any way that I could edit this variable value or I am forced to use it only in english? Thanks for all your
OID to Query the Serial Number for Cisco 2960X and 2960S
Someone please share OID to Query the Serial Number for Cisco 2960X and 2960S
Notification Rules: acknowledge requester by e-mail when a new request is received - template per tech group?
Hi there, Ideally I would like to have a different template in use for different groups in Servicedesk e.g. mail is sent to techgroupa@xxx.com which routes into servicedesk@xxx.com business rules move the request to technician group 'techgroupa' requester receives acknowledgement email, with template 'techgroupa' mail is sent to techgroupb@xxx.com which routes into servicedesk@xxx.com business rules move the request to technician group 'techgroupb' requester receives acknowledgement email, with
Service Desk
Hi, Does ServiceDesk allow high availability design? Our SD server has been crashing 3 to 4 times in a month so while we fix the issue, we also want to setup HA. Thanks, Tae
Clear database
Hi: I want to clear out the ServiceDesk Plus MSP database and start fresh with new scans. How do I delete/clear out the database ? I have a backup already and I don't want to new Install again. Thank you . Hien.nq
Next Page
