We're using SD plus 9.1 build 9111 (the latest). After updating, it said that there is newer agent version 1.0.20. So we try to upgrade our installed agent to the latest, either using direct upgrade from the workstation list or directly to the PC.

But, the problem is the agent version not updated at all. Some agent I checked, the version still 1.0.19. All upgrade failed, no 1.0.20 agent found.

I have submit ticket to support mail on Oct 4, but no response yet until now...

Thank you...