Hi,

We are running SDP 9012 and were wondering if you could incorporate the ability to do a screen capture directly into the description field. We currently use Desktop Central integrated with SDP. User's have the ability to capture screenshots from DeskTop Central and create a request in SDP.

We would like this feature in SDP. The user opens a request from the incident or service catalogue and if there was a button they could click to capture their screenshot directly into the request, this would be beneficial to the technician in assessing the request.

Some of our user's aren't proficient enough to know how to capture a screen shot and paste into requests.

Regards,