Email notification of new issue is not tied to original email
When I as customer send an email to ServriceDesk Plus about some new problem. The system replies to me with in a new email and issue number is assigned. But, this email is not a reply message, it looks like just a new message from the system. When I browse emails in my mailbox I have separate messages: original (my) and notification with issue number assigned. Is it possible and if it is, how to set up the ServiceDesk so it sends notification as reply-to original message.
Users can't add requests.
Dear Sir/Madam, Quite recently we have started using the ManageEngine ServiceDesk Plus (pro) module in our company. So far we're rather satisfied, some minor issues but nothing big. However there is one issue I cannot seem to resolve permanently. Some users (eventhough their accounts are no different from the other users, all user accounts have been imported from Active Directory) are unable to add requests. They can log in, create a request and fill in the required fields but as soon as they click
OPMANAGER NOT DETECTING WINDOWS 2012 Core Properly
Hello, We are running Opmanager 11 and we are facing the following issues: SNMP , WMI are enabled on the Hyper-V HOST we have Windows 2012 Core that is not showing vms . The host is detected but vm are showing 0. Deleted it rediscovered it but same result. Also I noticed that If I add a hyper-V host using only WMI it detected many duplicated VMs? Can you please advise? Thank you.
OSdeployer Driver Repository.
Hi I want to use Universal deploy, but wanted to know, how the structure of the Driver Repository should be, am I able to put PC drivers in folders within the driver repository or do I just use one folder with all of the different PC drivers I require in it, with no sub folder structure. many thanks
Can't Delete Duplicate Technician
I have a duplicate technician that I am trying to remove but I when I try and execute the command it doesn't work I have this message show up when I try and execute the command. delete from helpdeskcrew where technicianid=7527; Msg 208, Level 16, State 1, Line 1 Invalid object name 'helpdeskcrew'. What am I doing wrong? Any help will be appreciated
Edit Exchange template
Hi, How can i edit the default exchange template in OpManager 9.1?
Requester's password
When user sending a request email to ServiceDesk, the requester is created automatically with username as sender's email address. What's the password to use for user sign on the site?
AD SSO
I have active directory setup. Single domain. Users Imported. Computer account created and password set on it. I've done all changes to IE to trusted sites and have changed User Authentication to Automatic Logon with current user name and password. I've tried settings under Local Intranet and Trusted Sites. When going to SDP it won't automatically logon users. It goes to logon screen. I'm not seeing any errors. What could be causing it to not automatically logon? Thanks...Jonathan
Generate Changes according to email?
Hi, Is there a way that we could have an email address created to allow changes to be recorded in Manage Engine? As far as I know, only requests can be generated according to the emails received. However, I'd like to know the answer from you as I have to explain this to my team. Best Regards, Nicole
Need report like this
TechName Total incidents Count Closed Within the day Closed Within 2 days Closed Within 3 days Closed More than 3 days Pending TechName Total Service Request Count Closed Within the day Closed Within 2 days Closed Within 3 days Closed More than 3 days Pending TechName Total Change Request Count Closed Within the day Closed Within 2 days Closed Within 3 days Closed More than 3 days Pending
Asset details in custom report
I have a service request containing asset details, where users can select hardware and other stuff. When I try to create a custom report of those requests, asset details is the only field missing in the gui. Can you provide an example for a query that contains asset details in a service request?
SQL query required to show list of OU's selected for an Active Directory import
We have a large number of OU's for lots of sites, and therefore lots of sub OU's where the users are held so the list is enumerated over serveral pages in ServiceDesk. We are rolling out ServiceDeskPlus to individual sites over a 3-6month period. Therefore when my initial AD import settings will be changing, which means I NEED to know is what OU's had been selected previously. Currently it only shows the Last selected. The ideal solution would be to store the import settings by date so that we
How to notify when license violated or expired?
Hi there, SDP build 9041 Is there a way to set notification to be sent when a software license is expired? Also if a license is violated, e.g. we have 3 license (allocated) but then someone installed another one on different computer. Thank you!
Converting Time Elapsed into Days
Hi, Can you please let me know how to convert time elapsed into days in sql server or any idea , Actually i want see avg days spent . One more question is how the time elapsed it calculated will be consider your office working hour from 8am to 5pm and excluding weekend , if you can you please send me sql query . Thank you, Sri
Reports location
Dears I need some information of where is de location in DB for the customs reports. I need migrate some and can`t fin in any place. Can helpme?
Jump to Desktop Central
After applying build 9109, the Jump To Desktop Central integration doesn't work. it just brings me back to SDP.
Login, feature access issues using web interface.
We recently upgraded the Desktop Central app to 91043. Yes, I know there is a newer patch, but we have not decided to install it yet. When I attempt to login to the application (using the system's admin account) I get nothing. It just sits and waits for a response. I have left it for 4 or 5 minutes before. If I click the login button again while it is doing this, I get this message: Then when I hit the back button, I am logged in magically! When in the application, I cannot get to the SoM. Other
MSSQL database performance increase
Hi, I was doing some testing regarding performance and did a query to get non index and index fragmentation That in some tables was over 90% So I manually rebuilt the indexes on a test database and notices some performance gain So I got really curios and stopped the service backed up the ServiceDesk database and ran this sql query in MS sql Management Console and started the service again after it had finished I haven´t done any calculations but I think this is well over 30% performance gain for
More than one stopped status
Hi people, Is it possible have more than one stop status and could choose it? When the timer is stopped the default is selected, but I want to choose between more than one choice. Regards Mike
Error - cannot set AssetState when calling Webservice (API Servlet)!
hi, I'm using the servlet API to adding an asset, everything works fine but the AssetState value doesn't set correctly. I want to set an asset to "In Use" state, but every time the webservice called, asset will be added in "In Store" state. what value should I send to the web service for this reason? (a string like 'In Use' or its value like 2) neither a number value (2) nor string value ('In Use') works correctly!! what should I do?? I'm using SoapUI , Simple html form (from ServiceDesk API Servlet)
moving from 32-bit linux to 64-bit Linux...
I have an existing PMP install on a 32-bit version of Linux using postgresql as the backend. I've now re-installed the 64-bit version of PMP on a 64-bit Linux server and would like to migrate the database over. So far, I've had no success. I was able to save an offline backup of the existing database and copy this file over to the new server. However, every time I try to do a restoreDB, I get errors relating to problems with connecting to the new database. I've tried running the restoreDB with
VB script - ADD Request
I'm trying ADD a request by way VB, but i get an error on Line: 2 / Char: 9 . I'd count and the Caract refered is "As" on the manageengine sample. This is my script: Dim Test VBA fullUrl As String = "10.4.106.102:8080" & “/servlets/RequestServlet” Dim oWeb As New System.Net.WebClient() Dim Params As New NameValueCollection() Params.Add( “operation”, "ADD_REQUEST") Params.Add( “priority”, "High") Params.Add( “subject”, "Test VBA") Params.Add( “description”, "ADD request by way VBA") Params.Add( “category”,
Deleting a copy of a service template
I recently created a new service template and made a copy of that template. I cannot locate the template with my admin account to delete it since it is no longer needed. I can see the template with my test account that is a basic user, but not my admin account which should be able to see everything. Any ideas on how to find this so I can delete it?
Mail server settings - TLS
Hello all, we're having an issue in configuring mail server settings using TLS. We want to use authenticated smtp server from office 365. The account is correct, below you can find my configuration: - server name: pod51014.outlook.com - port: 587 SSL ENABLED We're not allowed to use port 465 so I'm not able to test it. When I click on "Test Mail", I receive the error "Unable to connect to the mail server. Please check if the mail service is running on the specified port". How can I fix this? Thanks
Mailto Usage
Hello, Does anyone use Mailto scripts in any of the Reply Templates? I would like to use something similar to the below, so that the person receiving the email has two options and just selects option and sends reply without having to type anything. However whatever way I've done this it is not displaying correctly (as a hyperlink named Type 1) in the email and when you click the link it is dropping the description and not pulling through the RequestID from Manage Engine. <a href="mailto:test@test.co.uk?subject=$RequestID%20-%20Type%201&body=I%20would%20like%20to%20select%20Type%201%20under%20reference%$RequestID">Type
CMDB for workstation and user setups
Does anyone use the CMDB module to document individual user setups for PCs? I have a need to keep individual documents on each user and what drive mappings, Security Groups, applications, and other specific information they have. I was thinking on either a Parent CI of Drive Mappings, ODBC, etc. Then associate the user with those specific CIs within the container. Or would it be better to create a Parent CI called Workstation configuration, then create sub-CIs for each drive setting. Not sure
SPAM FILTERS
As soon as I use more than one name with the "sender is not contain" filter, all incoming mails are droppped. If i use only one, it works. I have free edition.
Logfile for Active Directory Import
is there any logfile available for active Directory Import? We have Problems to Import some users, but cant find the issue. Thank you.
Order of My Groups
Hi -- As we are unable to delete old un-used groups, I have recycled them instead and renamed them to new group names. However when technicians now go to their My Group view it does not list the groups alphabetically. To the untrained eye it looks like it orders them using the old Group name, despite it having a new name. See pic. Any suggestions? Can we rename in the backend at all to help? Thanks Lynne
ServiceDesk Plus MSP - version 8.3 - Build - 8313 - Released
Dear User(s) We released SDP MSP - Hotfix Build 8313 today. Please refer the Migration path table available here and upgrade to our latest build 8313. You can know the issues fixed from our Read me . PS : Please provide your email address in our "Help-> About" page present in the top right of the product user interface, so that you will get notified whenever there is a release. Thanks Santhosh Head of Quality Assurance and Support Team ManageEngine ServiceDesk Plus MSP Team Refer here for : Issues
Blank Subjects
It seems Service Desk is randomly removing subjects from messages / tickets and just leaving the ticket number. Has anyone else experienced this behaviour? Thanks
Ad Import
Hi Some user of AD don,t import to client. I try to adjust de AD information but doesn't wornking. The error in the event log shows"java.lang.NullPointerException". Anyone can helpme? Regars.
Migrating opmanager and database from MS SQL 2008 to postgreSQL
Hi, We are moving servers from server 2008 to 2012, While this is happening we will be migrating our database to MS SQL 2012. Since OpManager does not support MS SQL 2012 I have decided to migrate the database to postgre SQL which comes bundled with the software. Could you tell me the proper procedure of migrating all of Opmanager services and databases. Regards,
ASR Hardware report is unavalble
dears, i have urgent problem. one of my important routers dosnt have any hardware sensor & Data in OPmanager. would you please help me. please find attach also.
ssl_error_weak_server_ephemeral_dh_key Firefox v.40.0.2
portal connection on port 443 (SSL) with Firefox v.40.0.2 gives me the following error ssl_error_weak_server_ephemeral_dh_key Is there a solution or work-around regarding this issue?
Edit Replies
Hi, It appears to me that an original post can be edited, but replies can't. If that is incorrect, please respond with instructions on how to edit a reply. On the other hand, if I'm right and replies cannot be modified once you click the "Send" button; I'd like to suggest that as an idea. It would be helpful to me if I could go back to modify a reply (usually to add something I forgot or to correct a typo) after it's been sent. Can that be added? Thanks, Tom Preston
US Times
How can we get Service Desk to show US times rather than UK times? When I export data to a CSV file, Excel does not know how to handle any date that starts with a 13 or more. Example US Date - 9/15/2015 Service Desk - 15/9/2015 My local system and my server are on US date and time.
Bulk Security Group creation
Hi All, I'm testing out Manage Engine for a non-profit 501c3 where I volunteer my IT skills. Can someone provide me with an example a bulk group import would look like in excel. My objective to create 20 security groups in AD and then assign users to the groups. Thanks in advance for helping out the new guy. Regards, g3
ADManager Plus rolls out build 6320!
Version 6.3 - Build 6320 (8/September/2015) Please find below, the list of new features, enhancements and issues fixes that are included in this build. New Feature: Computers not in groups report displays all the computers that do not belong to (not members of) any of the Active Directory groups that you specify. Enhancements: 1. View common members of the specified groups - The 'detailed group members' report now features an option to list the members who are common (part of) to all the selected
Possibility to alert when a user certificate is about to expire
Hi everyone, I'm very new AD Manager user and my first question to this forum is about some kind of feature. I manage a LDAP where users have assigned a certificate (.pfx). Has ADM a possibility to alert me when a certificate is about to expire. Thank you. Please, excuse my English.
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