Report question - no data in custom report
Hello - may I ask hot it is possible that my custom report about files being created shows no data, while the one from the file audit reports (either files created or all file or folder changes) is showing some data. In custom I am trying to choose the same date like in file audit reports but still no luck...
Backups to a new location
Good afternoon, In our test install of ServiceDesk Plus, we enabled backups to run every 30 days, to the default location (C:\manageengine\servicedesk\backup). Today, I changed the location to a network drive on a different server. I also changed the frequency to every 1 day, so that I could test and make sure it worked. It does not. I am wondering, what permissions need to be granted on that folder for the backup to work? Also, if the problem is permissions, wouldn't I have a failed backup message?
failed Logins
We did some cleanup and added several devices to our OpManager last week. This triggered alot of error messages from ADAudit over the weekend (>700) as we monitor failed administrator logins. Alert Message: Login failure for User 'Administrator' in 'netmon01.westcanbulk.local'. Reason: 'Bad password'. Severity: Attention We did not add any new credentials so it would not be a bad password, but more likely a device is checked off to use a credential it can't accept. How do we trace this in OpManager
My Event log is filling up with: Got error 134 when reading table './opmanagerdb/topouserprops'
I assume a database repair is in order but want to confirm and get directions please.
FIM configuration
Hello, I would like to mintor every "exe" file in folders (with subfolders) - C:\Windows and C:\Program Files. How the syntax in "Edit Template" field "Location(s) File(s)" should look like? Regards Mark
Report Content Customization via email
I've been evaluating the Event Log Analyzer (and like its functionality so far) but would like to know how to customize the information contained within the report. While the amount of information provided is helpful, it's too much information (compared to our current syslog system). My question is how do I customize the information contained within this report? Attached is an example of our currently syslog report; this is the level of information that I need from these reports. If there is no
Linux as Desktop Central server
Are there any plans to make Linux server distributions, place for server side of Desktop Central? We are in process of making decision weather to buy Desktop Central or not, and this could be critical feature for making decision to buy. Kind regards!
ServiceDesk Plus 9108 Released
Dear Users, SDP 9108 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9108 SDF-35346 : Requesters will be notified when 'ticket owners' reply by email. SDF-58676 : 'Task Filter' has been added for tasks under Request, Problem, Change, Project and Milestones. SDF-58750 : 'Service Level Agreements' configuration feature, is provided for 'Change' module. Issues Fixed in 9108 SD-58527 : Description content
Technician Auto Assign - Need an Inclusion List rather than Exclusion List
Good morning, I have a scenario where a small group of technicians will be part of an auto-assign group, but the other techs will not. I've got 85 technicians, and 5 who are part of the group. Because we are using an exclusion list, it's really hard to see who is part and who isn't part of the group. The bigger issue is that unless a new technician is added to the group right after they are created, they start being assigned to tickets that they shouldn't. Would it be possible to have an "include
Software from Assets Scan Available in Requests
There is a category in ServiceDesk plus. Is it possible for this list to pull from the software list from our asset scan? Seems silly to have to re-enter it all?
suppress notification
Hello, I'm wondering if there is way to suppress notification on user's desktop, e.g.."patch scanning" or "inventory scanning"? Thanks, Zahid
How to configure PasswordManager Pro 7.0 to not use SSL3 (POODLE attack)?
Our PasswordManager Pro 7.0 application installation flunks the POODLE vulnerability test (successfully handshakes with SSL3 protocol). I used the: openssl s_client -state -nbio -no_ign_eof -connect <host>:443 -ssl3 test to validate that SSL3 handshake was successfully negotiated: openssl s_client -state -nbio -no_ign_eof -connect <server>:443 -ssl3 Loading 'screen' into random state - done CONNECTED(00000134) turning on non blocking io SSL_connect:before/connect initialization SSL_connect:SSLv3
difficult to edit file used VI command
Dear Team, It is very difficult to edit file used VI command. After open the file , scroll jump to down of the desktop
SonicWall
Hi, I need to monitor Sonicwall firewall logs through LogAnalyzer. Can anyone point me in the right direction / assist? Many thanks Neil
Analyze Forwarded Events
Sorry if this is covered in documentation somewhere but is it possible to analyze forwarded events? I've got a machine with a couple subscriptions set up but ELA doesn't seem to be seeing these events.
PROVISION APP ON DEMAND LDAP Problem
Hi, I am trying to setup SD+ on demand and I am stuck on the LDAP screen in the provisioning app my domain is verified as a .co.uk address but I think I am getting the details wrong as I keep getting an operational error, I know the username and password are correct and my DC address is correct so I can only assume its the Base DN that's wrong, I have CN=users,DC=company,DC=CO.UK is this ok ? Paddy
How to Add Manage Engine Event Log Analyzer in Cisco SG500-52 for log collecting
Hello Team, Please guide me how to configure Manage Engine Eventlog Analyzer in Cisco 500-52 for collecting log of the Device. Regards, Rahul Sharma
Question about Failed logons due to bad password
I am trying to generate a report that shows when users fail to logon due to bad passwords. I am only collecting the event logs on my domain controllers. The event ID that is generated due to a bad password is 4625. The problem is that 4625 is registered on the computer where the login was attempted and not on the computers that I am collecting logs. There are other IDs that are registered on the DCs that can give this information but the custom reports are very verbose and not simple to read like
Purchase Order: Add Custom fields to emails
I propose that SDP include purchase order custom fields & “Cost Center / GL Code” fields in the emails produced by “Email the Owner” or “Email the Vendor” buttons.
Agent Installation Failure
Hello, As usual, I've taken agent installation option when normal installation via GUI didn't work.I've downloaded the agent installation .msi file and run installation on the agent machine. But it wasn't successful. In eventviewer, there was no error detected. I've re-run the installation with disabled AV and the result was still the same. Please advise. Thanks. Regards, Firdaus
Controlling the import of resources from AD
When adding Windows resources using PMP discovery it brings in all of the local user accounts. There does not appear to be any way of controlling which accounts are imported. It imports the guest account which is disabled. This means when we check the passwords are in sync this cannot be verified which means I get a failure audit point for every Windows resource in the system. Yes I can edit the resource once it's imported but then on the next sync the guest account is added back in! Ideally
Roles Need to be updated
Dear Support, Technician should be able to view the ticket if there's a task assigned to him/her even if he/she is not the owner of the ticket. Current Roles: All All in associated sites All in group & assigned to him[Requests and Changes only] Assigned to him[Request and Changes Only] Propose Roles: All All in associated sites All in group & assigned to him[Requests and Changes only] All in group & assigned to him[Requests, Tasks and Changes only] Assigned to him[Request and Changes Only] Assigned
ManageEngine ServiceDesk SQL Migration - Lost Search Functionality
Hey guys, Recently I migrated our ManageEngine ServiceDesk application from Server 2003 to Server 2012. Included in this migration was a SQL server update. Everything went smoothly however since the update, ServiceDesk won't search for requests that were logged prior to the migration date. Is there a way to reindex this search feature? Regards, Craig.
Domain controller offline. How to change
Hi We have DC (which set in PMP) is offline So, we can't login to PMP. How to change DC without login to PMP? Local account lost. BR Dmitry (Same for DeskCentral)
OpManager installation on Ubuntu 14.04 Server 64-bit
I have installed Ubuntu 14.04 from ISO image ubuntu-14.04.3-server-amd64.iso and performed apt-get install build-essential and linux-headers. After that I have performed a console installation of ManageEngine_OpManager_64bit.bin --console but after restart, it does not start and no one entry service is created on /etc/init.d. Any one have any idea how to do it? Thanks! Best Regards, Eduardo COELHO
Opmanager - ASA FirePower - 2911 Router SNMP Not reachable
Hi, I am facing the issue, where the SNMP query is not working properly for the below scenario, OpManager --> ASA FirePower --> 2911 Router The device is adding but only i can see the availability and response time. But i am not able to see the other status. For the above scenario both the source and destination is allowed for Full Access in the ASA FirePower. What could be the issue? Anyone please advise. Whereas i have another 2911 Router which the scenario is like below is working without any
Find the Trap Engine ID in the OpManager Server
Hi, How to find the Trap Engine ID in the OpManager Server to Configure the Web Sense Trap Receiver. Thanks, Ramesh
Error - The specified server cannot perform the requested operation when trying to select computers in SoM
When I go to the managed workgroup under "SoM/Add Computer", I get "The specified server cannot perform the requested operation." This is an existing managed workgroup that I have added PC's and installed agent's through in the past. I have the most up to date build which I just installed hoping to fix the issue, to no avail. My DNS is resolving appropriately. Any thought on where to look next are greatly appreciated! -ddub :)
A KB or Knowledge Solution usage report?
Is there a way to create or run a report to show usage of the KB or Knowledge Solutions?
Assess Assets with new ServiceDesk Plus Custom Scripts feature
We had an interesting discussion with a client recently. They were looking to improve the efficiency of the first interaction on a request for a technician in diagnosing potential user issues. One method they perform is a basic connectivity check to the users workstation to eliminate the obvious fault and they wondered if it might be possible to provide this as a button in the GUI for technicians to select. Given ManageEngine ServiceDesk Plus has recently introduced custom menu options we thought
Enable NPAPI in your Chrome browser for trouble-free Remote Desktop Sharing
Hi All, In the latest version of Google Chrome browser (Version 42), Google has removed NPAPI support. Since Desktop Central's Remote Control makes use of this plugin when used from Chrome, we request you to perform the below steps on the viewer machine to configure NPAPI based plugins. Enter "chrome://flags/#enable-npapi" in Google chrome's address bar. Click "Enable" link for the "Enable NPAPI Mac, Windows" option. Restart Google Chrome. Now try Remote Control from Desktop Central. More Details:
Web Service Down false alarm and non-functioning dials
I have a VM that is properly running DesktopCentral but OpManager insists its web service is down, when it isn't. Also, I have CPU, Memory and Network performance monitors working and collecting data, but the dials are all blank. Any suggestions?
problem with REST api
I’m unable to receive the xml data from my rest POST. Here is my URL: http://sdpserver/sdpapi/request/100217/?TECHNICIAN_KEY=9E467594-02CD-490F-9729-CF35E9A411D5&OPERATION_NAME=GET_REQUEST When I type my URL directly in my browser (Chrome) I get the xml result; no problem. To make sure that it is not my code that is faulty, I have saved the xml output to an xml file replaced my request from POST to GET and my URL for my xml file and I’m able to retrieve my data and display it. When I look inside
Remote Office IP and ports (WAN)
Hello, I got a couple of computers that's never in the office so I have to make a remote office configuration. I just wan't the agent to communicate with the server over https, could I only open up port 8383 in the firewall then? Or do I have to open the other ports to? Like 8027 and so on? In the settings for the remote office Desktop Central has the local server IP adress by default? Because it's there and I didn't add it. Could I just change that to the WAN IP or the domain name i configured?
Your account has been restricted
Some users (not all) get the error message "Your account has been restricted" when trying to log into the portal. How can I remove this "restriction"?
Problem to register new entry in a DropDown list
Hi We have a DropDown List for psysical locations related to the Office Field in Active Directory. When i am tryying to add a New location I got this Message I am here triing to add 'Berglund' and it is not a dublicate. Whatever I Write her I get the same Message. Any Idea why this hppens? I have done this before without any problem. Since last it worked ok, I have upgraded to Version 5.305. Regards Reidun
How to debug "Replication cycle finished with some failures"
Hi We have very often problems with Remote Office sync "Replication cycle finished with some failures" Reason usually "broken" configuration We need to delete config one by one to find where is a problem and let DC to sync. Where can I find source of problem to find it fast and let other config to run without modification? Best regards Dmitry
Licensing Question?
We are looking to purchase the Application Manager tool to monitor our production applications. We potentially will have around 400 monitors. We will be monitoring URLs, Weblogic, Database, Windows, Linux servers. Should I get a quote on a monitor license greater than the 250 listed, or should I just go with the unrestricted monitor license?
Error Windows script host while starting service (run.bat)
Dear all, I've got a problem after I restart my ELA server, and start the services (run.bat). The error message shown as picture below, Any solution? Thanks you. Note: I've connect ELA to external database to separate server (MS SQL2014)
Technicians tab is taking too long to open
Hello, We installed ManageEngine ServiceDesk Plus 3 years ago and everything went well until three months ago we faced a crash for the software and the backup didn't go well as we expected, but we were lucky to have an SQL Guru who manage to rebuild the system from the SQL it self, but after a while we noticed that when we want to edit, add or delete any technician it will take long long long time to open the technicians tab. we use to have 75 technicians and recently we increased the number to 85.
Next Page
