Good morning,

I don't know if this is an issue or just how the system is designed, but...

When I am in the request detail view, if I click on Reply and then select Email the Technician, I can send an email to the technician assigned the request. However, after sending, I do not see any record of that email; it does not appear in the conversations, and there is not record of it being sent in the History. Is this normal?

Diana