How to report managed servers to new admin server?
Hi, We've created a new admin server from scratch. My question is, from managed servers' perspective, what's the required configuration to make it reporting to new admin server? Thanks.
Firefox/Chrome doesnt supports sslv3 protocol
Hi, The latest Firefox/Chrome doesn't supports sslv3 protocol and the below procedures will provide the details of enabling it, 1. Please edit the server.xml file from [SCP_Home]/server/default/deploy/jbossweb-tomcat50.sar/ and add the below highlighted entries in the server.xml file <Connector address="${jboss.bind.address}" clientAuth="false" keystoreFile="${jboss.server.home.dir}/conf/scp.keystore" keystorePass="scpsecured" maxSpareThreads="15" maxThreads="100" minSpareThreads="5" port="443"
Email Account When Request is Closed
Is there a way to automatically email an Account Manager or a specific email address when a Request is closed for their account?
Initial Administrator password incorrect
Hi, I have just installed ServiceDesk Plus to try before we buy (we are looking to move from another product to something better) but after install I cannot log in using the default administrator password shown on the site (username: administrator, password: administrator) - I get the error "Username or Password is Incorrect X". I have not set anything as the admin password during setup. The same is true for the "Guest" account (username: Guest, Password: guest"). Is this a known issue? I've searched
Radius support in OpManager
Hi, I would like to know if the OpManager will ever support login with radius? Thank you, Robert
how to rename administrator builtin on all workstations of domain
how to rename administrator builtin on all workstations of domain ?
Description Field - Start At/Scroll to Top
We ask a series of questions in the Description field to requesters on the self service form; however on the cursor always appears at the last line of text. Is there a way to have the cursor start at the top instead of at the bottom? Often requesters don't know there are additional questions/text that are towards the top of the field and they don't scroll up to see them.
SNMP Trap message Parameters for Edit
I need to know all the parameters for editing the SNMP Trap Massage that Op-manger receive it from devices For Example : I had edited the LinkDownV2c Trap message as this Picture : and i got this result: I need the other parameter, like the parameter that give me the interface description And Thank you, Best Regards, Alaa
MIBs for Fortinet equipment
I am trying to install Fortinet MIBs that I downloaded from the Fortinet website. The mib file is FORTINET-300-MIB.20071127.mib. It is included as an attachment. I went to the MIB browser in the opmanager and uploaded the file. But when I try to select it, it gives me these error: Error parsing MIB:FORTINET-300-MIB.20071127.mib Exception while loading MIB:IMPORTS failed: Could not open file C:/PROGRA~1/ADVENT~1/ME/OPMANA~1/./mibs/INET-ADDRESS-MIB How can I fix these error? I would like to use the
ephemeral Dillie-Heffman public key issue
Hi When I try to open OpManager (https) using Google Chrome, I get an error "Server has a weak ephemeral Dillie-Heffman public key" OpManager build No: 11400 Google Chrome version: 45 Please help Thank you Kader
Assessing Site is being used by a module. Hence cannot delete it.
I need to change my sites after a AD Import which had teh site field filled in with department names unfortunately several items were associated with teh department names under sites.. jhow do I correct this
Client IP Address / Machine name
Hello, when running file audit reports, I can see files deleted or modified but both columns "Client IP Address" and "Client Machine Name" are empty. I don't know what I need to configure to retrieve that information from the fileserver. Could be something to do with the audit policy? Where should I look? Thank you!! Hernan
Can't add Technicians
I have just installed the 4.6.0 version with Build number 4681 and I am having trouble creating Technicians. Whenever I click on either the View Roles or Add Technician button on the Admin tab, nothing happens. I'm running this on a Windows 2012 R2 server using IE 11. Any ideas as to what might be causing this?
Scheduling Patches
Build: 91058 I've scheduled patch jobs with reboots at 5:30pm so it's done after hours, I've been doing this since the beginning of using ME. For the past 2 days the jobs started at 4:30pm, needless to say the end users were not to pleased with their workstations rebooting with clients sitting in front of them. Checked: current time and zone is correct on ME computer, like all other workstations they are set with domain server which itself is correct. ME ->Admin->Personalize is exactly the same
MSPSDP-3388?
Greetings, I'm new to ServiceDesk Plus and I'm having a problem that many others have had; trying to hide the default request template. According to documentation that I've found, MSPSDP-3388 gives us the option to "disable the default request template for requesters." Then, at http://www.manageengine.com/products/service-desk/faq-admin-modules.html, I found the following instructions...but the "Disable default request template for requesters" setting is not there. Can anyone help? Thanks, Tom Preston
Fix app icon function
How do you repair the icons? At this point the icons do nothing, but sit there. Clicking on them opens an admin prompt window and then nothing. I have to go through the command prompt to get the app to launch.
Login page - failed login
Why does the javascript for the error message after a unsuccessful login fail to load after following the user guide to customize the login page? How can it be repaired?
ManageEngine AD360 Recent Update - Build 4020 Released
Hello Everybody! We are glad to announce the release of ManageEngine AD360 build 4020. This release fixes some major issues in the product. Fixes Issue in updating AD360 through the service pack has been fixed. All the components have been updated to their latest versions. Java Runtime Environment used in AD360 has been updated to version 7. IMPORTANT NOTE: Existing Customers can upgrade to the latest build by downloading the AD360 Service Pack 4.0 SP 2.0 from the link below: https://www.manageengine.com/active-directory-360/service-pack.html
To CMDB or not to CMDB in ServiceDesk Plus?
We generally find that clients struggle to get to grips with the Configuration Management Database (CMDB) module in the Enterprise Edition of ServiceDesk Plus, often finding it 'a bridge to far' in their estimation. Whilst it's true you need to have a relatively clear idea of what you want to achieve with the CMDB long term there are some great short-term benefits to using the module. Take, for example, the issue of recording mobile phone assets. Now there are two potential areas this data can be
OpManager 11.6 license ISSUE
Dear all, On my test server, I installed opmanager version 11.6. Despite of my OpManager license and AMS are ok till 2017,... I got the get cote/ puchase button.... even if i'm REALLY registered.... any solutions ? thx in advance
No group assigned when "Pick up" or "Assign to:" are used in Request module
In my testing it seems that when the Pick Up button or the Assign to: drop down list are used to quickly assign a ticket in the Request module, that no Group is assigned. Am I overlooking a setting? Is this a feature I can request? I know that a Technician can be in multiple groups, so it would be useful to be able to be presented with a choice in those cases. Thanks! Don Conley
Need help with changing the example next to user name
Need help on changing the example that is shown when prompted for "Domain User Name". It shows an exmaple: Jsmith but we use firstname.lastname. Thanks
PMP 8.2.0 - Problem to add a new account on Resource
Hi team! After the upgrade to PMP 8.2.0 if I try to add a new account on an existing Resource I receive the error attached. But if I create a new resource with multiple accounts the error do not occurs.
Report on Hardware based on Installed Software
Hey, I have been messing around with the Custom report feature in Desktop Central and cannot seem to be able to generate a detailed report on hardware in a computer if they have a specific piece of software installed. So for example, for all the computers that have Microsoft Office 2013 installed, give me the CPU family, RAM, and video card. Is there a way of doing this and I am just completely missing it? Thank you, Cheers
New installation - Application Manager will not run - Complains about Mysql even though I selected bundled PostgreSQL
I downloaded and installed the 64bit version of AppManager12, selected the defaults ... snip .. Select the database to use. [X] 1 - PostgreSQL (bundled with the product. No setup required.) ...snip.. I start the postgres db from results of the pgsql.txt file : Success. You can now start the database server using: /app/ME/AppManager12/working/pgsql/bin/postgres -D /app/ME/AppManager12/working/pgsql/data/amdb or /app/ME/AppManager12/working/pgsql/bin/pg_ctl -D /app/ME/AppManager12/working/pgsql/data/amdb
Error while connecting to mail store
My SDOnDemand is giving the following error; Error while connecting to mail store: javax.mail.MessagingException; nested exception is: java.io.IOException Please can you assist
OWA Logs/Reports
Just installed latest version and ran the OWA Log task successfully. All the tasks are running successfully and data is populated except for the OWA Log. I verified the IIS logs exist. The ExchangeReporter is on a separate machine than the Exchange 2010 server. Where would I look to find out why it's not pulling the IIS logs? e.
Help Desk Business Flow with Execution Timer
I am looking to setup a process so that our help desk technicians can request users to be temporarily added to an AD group. I have the business flow setup and they can request the user to be added or removed, I approve, and the work is performed. Is there a way or possibility to set a timer so the removal will be done 30 days after they are added?
Request Status Report
Hi , Would you be able to assist with a MSSQL report: Need to see the time taken to move between all request statuses per ticket. Eg: Requestid Sla Priorty Created Date RequestStatus1 Time spent in status RequestStatus2 Time spent in status RequestStatus3 Time spent in status 23088 Priority 1 3 Low 2015/08/09 12:52 Open 5Days : 45 min Pending Service Provider 6Day : 63 min Pending Service Provider 7Days : 12 min Thanks
AD Deligation - Help Desk Roles
Good Afternoon, Is there any way to create a Help Desk Role that allows Help Desk technicians to use the File Server Management option on the AD Mgmt tab? If not, how can we use ADM- to do this? Thanks much!
Export Reports ADReports
Hello I have installed Admanager plus, and when Generate a Report, and when I try to exports as (CSV, PDF,XLSX,ETC), we have a following error, do you know whats is this? HTTP Status 500 - Dispatch[/Report] to method exportReport returned an exception type Status report message Dispatch[/Report] to method exportReport returned an exception description The server encountered an internal error (Dispatch[/Report] to method exportReport returned an exception) that prevented it from fulfilling this
Option for technicians to mark tickets that they are currently working on.
Hi Users, We are planning to implement a feature for technician to mark the ticket he/she is currently working on. Other technicians / Co-ordinators can know whether any technician is working on the ticket from list view / request details page. Multiple technicians can work on the ticket and can mark as started by clicking 'Start' Link. Work log can also be added automatically on clicking the 'Stop' link. Option will be provided in 'Actions' menu of Request list view and details page to mark the
Active Directory: Access Control on a group of users based on their attribute
In AD, how can I grant access to password attributes for a group of users without creating a new OU? Is it possible to specify grants based on users' attributes, e.g, grant access on all the users who area member of a group? Any solution with ACL inheritance etc. would work as long as the users are not moved. Thanks
Showing time worker on requester side
Its possible to show on the client side ticket list the time worked on each ticket ?
Network Interface Multilevel Threshold
Hi, Is there a way to set up multilevel threshold in network interface monitoring like Warning, Trouble, Critical in memory monitoring?
Did You Know - How to Manually Restore ADSelfService Plus Database?
This video explains how to manually restore a backed up copy of the ADSelfService Plus database.
OPManager transfer to another Server with APP Manager Plug In
Hi, We are about to back up and restore an OPManager <demo version> to another VM. Currently the OPManager has a App Manager plugin. Would like to know if we restore the generated backup will the added ESXI and VM on the AppMan will be also included already? Thanks
Lenght of the "E-mail Id(s) To Notify" field?
Hi people, Can you tell me which is the character lenght of this field? When I put some emails the last were truncate. Thanks Mike Diamond
Scanning endpoint
trying to kick off scans of endpoints and seeing "Unknown Error Occurred." also is there a way to associated endpoints to select probes? they are already associated with the right sites
Send approval after task X closed
Hello. Maybe you can add to SDP possibility to send approval after parent task switched to closed? Or maybe you can add special task to sending approval to specified person? Or when field X = Y -> send approval Task 1 -> special task (send approval & close task) -> Task 2
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