Pending Requests + Pending Tasks in one screen?
Is there a way for a technician to see both their own pending tasks as well as their own pending requests in the same screen? I imagine a customer filter would do this, but I don't see anything labeled for Tasks in there.
Asset icons inconsistent
We have Desktop Central and ServiceDesk Plus linked together. We are seeing that some computers have the Windows icon, while other have the computer icon. After further investigation, it looks like the Windows icon have "Microsoft Windows 7 Enterprise" listed while the computer icons have "microsoft windows 7 Enterprise" listed in the OS field of the respective Asset. Somehow it is bringing the OS with all lower case therefor, not recognizing the OS appropriately. Again, both assets are brought
API: How to get technician key using REST?
I'm creating a mobile app to manage the assets and was using Servlet API, however since its discontinued I'm moving over to REST. The issue I am having is trying to get the Technician Key to use the API without making the technician's find it and enter it. How do I get the technician key through REST automatically based on the entered username and password? I'm assuming this can be done since the iOS app does it.
Microsoft Edge Browser - Cost Center
Adding Cost Centers does not work in the Edge Browser Also cannot publish to the forum using Edge Browser (Chrome works fine) So far most stuff that I have used seems to work with the Edge browser with the exception of any "java" based launchers (which is expected since you cannot have plugins in edge).
problem with status
hi all. my SD has status, for example: opened scheduled on hold in work done closed. and when specialist set the status - "done", service desk is send a letter to customer about it. so, if customer don`t response on e-mail of 3 days, incident move to status "closed". now i have the task - create status "canselled". this status have the same funcionality as the status "done". what i should do? sorry for my English v. of SD- 9003 database - postgrec
Adding Approver to Stage
HI I am not getting option on Adding Approver to Stage on servicedesk 9.0 9033 free version
HTTPS not working
I configured the keystore with a certificate from Godaddy. Then followed the instructions below, yet https:// can't connect to server. Changing it back to port 80 works for the most part - graphics on the login screen don't show up any more. Both the internal and external names work for port 80 but neither work for SSL. Step 4: Configuring the Server Copy the sdp.keystore file from <ServiceDesk_Home>\jre\bin to <ServiceDesk_Home>\server\default\conf From the command prompt, execute changeWebServerPort.bat
Get CI Details
When using the example XML code from Manage Engine to get CI Details from here: https://www.manageengine.com/products/service-desk/help/adminguide/api/cmdb/get_ci/get_ci_details_filter.html The API returns only the CI Name, CI Type, CI Description, and Site. What in addition has to be done to receive alternatives to these four? Thanks
SQL Error - Display errors - Missin Devices
Hello, this extremely urgent. It seems that our DB has errors which causes enormous display issues. No messages are sent. Servers are not displayed. Widgets load with errors and ???????????? entries. Please assist!
Automatic Interface Names
Hi, How to get the Interface Names automatically using the NetFlow Analyzer Thanks, Ramesh
View deleted Requests
Hi, is there a way to view deleted Tickets? Many thanks,
Extension of Trial Version of OPManager
Hi, I would like to inquire regarding the extension of the demo version of OPManager is this possible? The reason for this is because we have been using this for several days and license ordering is still in process. How this is possible? Would this cost me as also?
Request Resolutions - Not Sending Email
Since updating to 9.1 Build 9107, ServiceDesk is not sending an email to the requester as configured when resolving a request. The resolution itself is also not added to the conversation list as it did in the past - even with the "All Conversations" option selected; however, the resolution is saved to the request under the "Resolution" tab as expected. I've tried unchecking/re-checking the notification options and restarting the server as that was mentioned in a post with a similar issue. Unfortunately,
Deploying a windows Hot Fix
I am trying to deploy a windows hot fix and running into some errors. Was hoping you might be able to tell me where i am going wrong. hot fix is KB973148 I downloaded and extracted the hot fix into a software package. Then i set up my deploy configuration And deployed immediately to one device. the job fails with a generic error code. We have deployed several hot fixes this way so not sure where i messed up or if there was a better way to deploy a hot fix. Sure wish i could do it in patching.
Requests could not be found under My Groups
Hello, My question is why the requests could not be found in the groups of My Groups. For example,I'm assigned to the Support Group "SAP Department" (hence, the group with this name could be found in the request filter list). I could have the listing of request in the groups which are provided by SDP. But there's nothing in the group of SAP Department. Refer to the screenshot. Would you let me know how to solve it or what I'm missing? The version of our SDP is 9.1 Build 9107. Thanks Oliver
When i try to add a certain server "Some stray entries found for this device"
Hi, I am trying to a add a server that i have previously deleted, but i enter the IP address or the host name i get the error message "Some stray entries found for this device". Any help much appreciated! Matt
Uploading MIBS
Hi, I uploaded the specific MIBS for the device and when i select the MIB i get an error " Error parsing MIB:AIRSPAN-ASMAX-BS-COMMON-MIB_Draft14.mib Exception while loading MIB:IMPORTS failed: Could not open file C:/PROGRA~1/ADVENT~1/ME/OPMANA~1/./mibs/INET-ADDRESS-MIB " I tried to upload the MIBS again but still the same, i am using free edition of OpManager . Is there way to delete the MIBS and how do i overcome this error.
Custom Report option
Hi Folks, I would like to build or modify a report that includes a select few servers that would report on a specific monitor. For instance, I want to have a report on server XYZ that shows the partition details of this single device that contains many partitions. I see where I can include 'all devices', but would like to create server specific reports. I am able to build this report in Report Builder (beta), though I am unable to 'save' this report. Thoughts? and Thanks in advance, Karl
Program Hang at Application Layer Starting
i tried to run progam but it stop at application layer started please help, thanks
How to delete support groups from 'Default Settings'
Hi, I have a support group that is no longer used and has no members associated. I have deleted it from each of the individual sites from the 'Support group for XXX' dropdown menu, however when i try to delete it from the Default Settings menu it gives me an error stating that 'Groups cannot be deleted', and the group still shows up when creating new incidents. Is there any way to delete this so that it does not show up when creating incidents? thanks
Built-in admin account password complexity
Is the built-in admin account really limited to an 8-character password? It seems a bit strange that the software to which we might entrust the security of all our passwords would itself be limited to using a weak password.
Time is off by an hour on Requests Grid
On my requests grid it is showing the date created of the requests an hour behind my time zone setting. 9:10am My Personal time zone is: 10:10am (I HAD PASTED IMAGES BUT THEY ARE NOT SHOWING)
Who in your company runs your Service desk plus ticket system?
I am trying to see if anyone else spends as much time in SDP and the other ManageEngine products as I do. Keep in mind we have 12 departments that use SDP. I create all the ticket templates and train everyone to use the system as more departments use the ticket system. I have asked other people i know and i believe they use basic ticket systems place a ticket complete a ticket. We have SLA's data to collect and reports to make. Departments making changes all the time. new users remove old users
New hire workflow with multiple tasks
I have run into a problem while developing our new hire workflow in service desk plus using the service catalog. We have several different support groups using service desk to track their efforts. These groups include IT, HR, payroll, etc. For the new hire process the ticket is supposed to get created and assigned to HR for processing. That ticket has several tasks associated with it and assigned to other groups to create the new account on the network, set up payroll account, and so on. The problem
Alert for change threshold
I'd like to setup a report in AD Audit to send an email anytime a user makes more than 1000 changes to any AD objects in 24 hours but cannot figure it out. I'd like to get an email of all the groups, users, computers, GPO, or other objects changed, and by whom if more than 1000 changes are made by that user in a 24 hour period. Is there an example of how to set this up?
Where is ADAUDIT main database located ?
Where is the ADAUDIT database (with all the fetched report) located and what kind of db it is? I assume it is running in the background, how can I connect to it to extract data without using web interface (lets say I want to connect to it through some script and fetch the data, the list of all tables etc - maybe schema is available that is used by ADAUDIT?).
OpManager Probe Port?
Hi, I'm trying to install OpManager Probe in our datacenter, but not clear what ports I need to open in the DC and incoming to the OpManager server in our own network. Is it just 443 SSL or is anything else needed? Thanks,
More devices are not properly classified
Hi support team, for a my customer, they've 276 devices (Cisco) that are not properly classified with the correct template. How can they solve this problem? Thanks and Regards, Ryo
How to configure threshold rule cpu/disk/memory criteria for multiple devices
I miss in the Quick Configuration Wizard the possibility to mass change e.g. the WMI-CPUUtilization for multiple devices at once! Is this possible anyway? Help would be appreciated
Member Of field 'missing' on some queries
Hello, I am currently testing ADManager to see if our organisation can use it for our security reporting needs. (Looking good so far :)) However, i seem to be missing something; One of the things we would like to be able to report is the group membership per user account. On some queries in ADManager, eg "Users in more than one Group" and "Recently Created Users" i am able to select the "Member Of" column to see, but on the "All users" query that field seems to be missing in action. I assume there
Field and form rules stops working if deactivate/delete any additional template
Hi All, I have created some field and form rules in "the default incident template" to hide/show some fields based on the "field change" or "form load". here are the examples of some of the rules I have created: these rules works fine on the default template. Here are my problem: 1. I had one additional template which was available to requester "show this form to requester" ticked. As soon as I un-tick this option or delete this additional template: my rules on default template stops working. I do
Add your Requirements & Enhancement Requests
Hi, If you want us to add a new tool or to enhance any existing tool in Free Windows Tools, add your request here as a comment. Please also provide us a use case for us to understand the requirement clearly. Cheers, Ananth
URL monitoring HTTPS OWA site.
When trying to monitor the OWA URL we're getting The URL https://etc.etc.com/owa is down, Reason: Host Unavailabe. Even though the URL is currently up. Any help would be greatly appreciated. Thank you. Rob
How to search for a folder in DTC
How can I perform the following tasks with DTC? > Get a report of desktops which have the existance of a specific folder? (Windows.old) > Delete the contents of a specific folder? (c:\windows\softwaredistribution\download ) > A report of the sizes of specific folder (such as c:\windows.old_
How to detect state changes for server disk partitions ?
Hi Team, I try to monitor disk partition on linux server using CLI & SNMP using "Partition Details of the Device(%)" monitor. But in the two cases, after added monitor Opmanager don't detect state change (mount & umount partitions). I try rediscovery but it's the same issue. Does it have a way to do it ? Thank for your help
New request errors after 9107 update
When a requester clicks add request they get an error "Please provide numeric value for the field." Testing on a template, it appears to only occur if there is a numeric filed defined on the technician tab, but is not on the requester tab. A similar error occurs with a Date/Time field, but instead of an error, just a red "x" appears without error at the top, no request is created. Updated: The Date error shows up in the log: ... WorkOrder_Fields_UDF_DATE1=null ... *extra lines cut* [21:27:44:908]|[09-03-2015]|[SYSOUT]|[INFO]|[42]|:
Adding a new category?
How do you add a new category to OpManager? I have a device that is a session border controller and does not fit the existing categories. Thanks!
Missing service template
Hi, We added a service template to our service catalog and after saving it we can't find it. We tried to create another one and save it but SDP says that there already is a template with that name. How can I locate the template and make it visible?
MS SQL Queries for Reporting
Hello, We have just migrated Desktop Central to MS SQL and, I am looking for queries available to run from SQL Server Management Studio . Are there any resources for this? I need to do some custom reporting and I am unfamiliar with the DB. Thanks
Resolving ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY error in Chrome version 45
Hi, You receive the error when the server is trying to setup a secure connection and due to a disastrous mis-configuration, the connection wouldn’t be secure. As of Chrome version 45, this error message is triggered if the SSL/TLS handshake attempts to use a public key smaller than 1024 bits. Please replace the cipher in the SSL connector to fix it. Example: <Connector SSLEnabled="true" ciphers="T LS_ECDHE_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_256_CBC_SHA256,TLS_RSA_WITH_AES_256_CBC_SHA
Next Page
