Cant delete items from purchase order, Not printing correctly
Hi When the techs put in items in to Purchase Order form, then they dont have an option to delete the item if they put it there by mistake. Also when printing the Purchase Order the whole PO does not look like the print preview, and the name of company with the address collide (please let me know if you want to see a preview. Please advise. thank you
Exchange Reporter Plus Fixes and Enhancements
Version 5.1.4 Build 5141 (25th March 2016) New Features: Exchange Reporter Plus supports 64-bit version of Windows operating systems. The product setup is available for download and installation in both 32 bit as well as 64 bit specifications. Exchange Monitoring - Organization Overview: Monitor - Organization Health: Provides a consolidated view of the health of Exchange components such as DAG, CAS & mailbox servers. "DAG" Overview: DAG Replication Health: Lists the running status of DAG related
Reduce Database Size
I have had AD Manager + running for 2 weeks and the database size is already over 20GB. Is there a way of reducing the size, or a cleanup?
Possibility to link attributes in AD Manager helpdesk templates
Hi, I have a question regarding help desk template in AD Manager. 1) Is it possible to link attributes with another attribute in help desk template? For example, I have a following attributes, Company, Department, Section, Team. now I want when I select an specific company from pull down menu then I can only see the related departments in department pull down menu and same for section and team. Is it possible ?
ServiceDesk Plus MSP - version 8.3 - Build - 8312 - Released
Dear User(s) We released SDP MSP - Hotfix Build 8312. Users who are in 8300 can download the service pack from here and upgrade to our latest build (8312). Other users refer the Migration path table available here and upgraded to our latest build 8312. You can also know the issues fixed and enhancements from our Read me . What's new in ServiceDesk Plus - MSP build 8312 ? Issues Fixed MSPSDP-7393 : When account name has double quote, then error throws while creating the reports and the site is also
HTTP Status 404 - NCM
After moving Opmanger to SSL I am getting an 404 error when I try to access NCM (http://localhost:6060) === type Status report message / description The requested resource (/) is not available. === I did try to uninstall the NCM plugin , delete the deviceexpert database and reinstall but the error persists. In serverout log: [09:49:35:599]|[09-08-2015]|[com.adventnet.workengine.service.WorkEngineService]|[INFO]|[10]: The WorkEngine for ncm is Null| [09:49:35:693]|[09-08-2015]|[SYSOUT]|[INFO]|[10]:
Tech Assignment query
HI this was created a while back for me but i need the report to have the following: Category,Sub category & items also support team SELECT wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",dpt.DEPTNAME "Department",std.STATUSNAME "Request Status",wo.TITLE "Subject",cd.CATEGORYNAME "Category",scd.NAME "Subcategory",icd.NAME "Item",pd.PRIORITYNAME "Priority" ,woh.OPERATION,LONGTODATE(wo.CREATEDTIME) CREATEDTIME,LONGTODATE(wo.DUEBYTIME) DUEBYTIME,LONGTODATE(wo.COMPLETEDTIME)COMPLETEDTIME,aau1.FIRST_NAME
Ability to adjust widget size on dashboard
Good day, Please add the ability to adjust the widget size on a dashboard. Kind Regards Renier
Comments option when re-assigning a request
Good day, Please add a "comments" option when re-assigning a request. (Currently only shows Technician and Group) Kind regards Renier
"Request assign failed." when assigning to group
Hi, We recently upgraded SDP MSP from 8.2 build 8206 to 8.3 build 8311. This went cleanly with no errors and all seemed well. However, I've had a few users highlight an issue. When we assign a ticket to a group, it sometimes pops up a yellow banner in the middle of screen that says "Request assign failed." It actually does assign to the group, but depending on how you do the assignment you may get the message. (1) Edit request, change group field and save - OK. (2) Edit request, use assign button
ManageEngine Netflow analyzer doesn't receive mikrotik netflow traffic.
Hi, I installed trial version of Manage Engine NetFlow analyzer on windows 2008 R2 and config the Mikrotik router to send NetFlow to the NetFlow analyzer application on specified port and IP. but it didn't work and no interface showed in the NetFlow analyzer. I captured the traffic with wireshark and saw that NetFlow traffic is received on specified port. What happened and what can I do?
Cannot install ServiceDesk on CentOS 6.2 - error: Problem in Initializing Postgres
I am trying to install your ServiceDesk product on my production CentOS 6.2 server. I cannot get it to load the GUI. At first it would not run at all so I checked the forums and found a partial solution. I did install the latest glibc RPM package and rebooted. Now I only get : The installer is unable to run in graphical mode. Try running the installer with the -console or -silent flag. So I am proceeding with install anyway using –consol. The install rolls along ok until it gets to: Initialize
Does anyone have a script for monitoring APC Symmetra UPS?
Hi, Does anyone have a script (preferably Powershell or any other Windows based scripts) that they can share? I am looking to setup monitoring of our APC Symmetra UPS through OpManager and get it to gracefully shutdown our servers in event of a power outage, based on the percentage of battery remaining on the UPS. For example, I am happy for half of the non-critical servers to be shut down when it gets to 80%, then the business critical ones to be shut down later, say at 20% or 10% depending on
Cant start servicedesk plus webconsole
Hi After importing a new certificate in the keystore , servicedesk web console cant start. Any Idea for resolve that issue? Regards
ServiceDesk Plus MSP Requirements.
Hi, I am evaluating ServiceDesk Plus MSP for our organization and going through the documentation before installing the trial got stuck on the System Requirements, either the document is quite outdated or the requirements are.. How come not even windows 2008 R2 is supported? what about SQL 2008 R2, 2012, 2014? I would not recommend to deploy such a server to one of my customers... I have available servers with Windows 2012 R2 and SQL 2012 or 2014, would this be supported? if not, is there any plan
need Quick Report
I need a quick report of tickets per technician with - Opened and closed by only Customer Support Group members - SLA violations (yes/no) - Escalated (yes/no) - not assigned to any other groups - this year only Build 9103 Database : MsSql
Group Email - Assigning to group
Maybe I dont understand this right, but if we put a group e-mail in for a support group, any emails it collects that were sent to that email address would be assigned to said group? Also I tried making business rules by using the To, and that didn't work either...
Display SLA priority by Account
Greetings, I have a little problem with SLA in the creating ticket moment. I have severals Accounts with different SLA levels each, when the operator create a ticket in the Priority field ever appears the totally levels (Some Accounts have 1,2,3 or four levels). Example.. Account ACME have 2 levels of SLA - 01 - High - 04 - Low But when creating the ticket in the field Priority appears all of the 4 levels. - 01 - High - 02 - Medium - 03 - Normal - 04 - Low I need to discriminate by Account priority
Rest Api
Hi, I need to get data from SDP for my external application. I would like to know if it is possible to compose right requests to get following data: 1. Get technicians by account name or id. 2. Get accounts by technician name or id. 3. Get worklogs for technitian. Can anybody help me? Thank you very much in advance!
Notification Profiles Error after upgrading to OpManager Build 11600
Hi there, after upgrading from 11500 to 11600, following Admin -> Notification Profiles I get the attached error on page https://servername:8080/admin/Profiles.do. Can you help? Thank you. R.
Trouble with AppManager Plugin: Reset login/pass
Hey there, we installed the AppManager PlugIn for OpManager but as soon as we open the Apps register, we are prompted for a username and pass which are not the default credentials.. Can you please assist us? :-/
Billable work by category
We have several departments that will be interacting with clients through ServiceDesk. Most of the departments' work is not billable and should not go against their contracted hours. We have one department (professional services) whose work is almost always billable and will count against their contracted time. The work done by the professional services department is identifiable through several different methods. All their work will be under a single category with multiple subcategories and items.
http status 400
Hi, I am facing a problem, when I logoff the SCP portal and login again, it shows http status 400 HTTP Status 400 - Invalid path /LoginPage was requested type Status report message Invalid path /LoginPage was requested description The request sent by the client was syntactically incorrect (Invalid path /LoginPage was requested). - Please check. Thx
add IT Project Management add-on to ServiceDesk Plus
Please how can i add IT Project Management add-on to ServiceDesk Plus ??
"Exception while checking server status.Connection refused: connect|" after restoring
Hello, ServiceDesk don't start correctly after restoring a backup to a new server. If i try to start the app with the shortcut at the desktop so I can see the splash screen, the starting progress stops working at "Application Layer Started". I get the following error in the serverout0 log. "[10:23:31:195]|[09-07-2015]|[SDPStartupUtil]|[INFO]|[14]|: Exception while checking server status.Connection refused: connect|" Build no. is 9107 on both servers. Thank you. Regards, Daniel
limit options to client access
Hi, I created a user for a client's access, but I see that he has access to all left menu items(social, for example, even if I uncheck when creating user). What worries me, is that if he clicks in the top right menu options under his "Welcome user" menu, he can see things like "upgrade service pack", and enter the about section and check , see logs, directory structure and execute queries. Is there a way to disable those options? Omar PS. Attached is a screenshot, under the about option the external
Auto-Completion of Requester doesn't work properly
Hi, we're using ServiceDesk Plus 9.0/9041 and have some trouble with the auto-completion of the requester while opening up a new incident. We synchronize our users from an Active-Directory. Most of the user-objects are working fine. We select the name an additional information, such as e-mail, department or site will be filled in automatic. With some users, it seems all users from one specific department, the auto-completion fails and the incident is opend up with the name of the requester only.
Credential Profiles unique to particular users
Is there any way to have credential profiles that not all users can see? I would like to have a "admin" profile then just a "read-only" for general techs.. If not, how can I limit the access to NCM so not all opmanager users can use it. Is there a way to set the default for NCM for users to have access to a device group that has NO devices..then we will just add the techs.. or better yet a way to associate and AD group?
Reduced privileged user to do backup
We are trying to implement a reduced level user that cannot make changes but has access to perform backups. Currently we have a user that has priv 3: username devexpert privilege 3 password 7 However, when logging in with that user, it requires the command to display the running config to be different from what device expert is using.... you need to issue the command "show run view full" to get the running config. Is there a way to change the command device experts issues to dump the config? I
backUpData.bat missing from my entire network ... I did a search just in case there's a copy hiding somewhere :-)
Hi y'all, I'm trying to apply service pack 9107 to a 9106 install of Desktop Central. I have always made a backup using backUpData.bat but this time that file is nowhere to be found on any drive throughout our entire 60 TB of files. I know this because being a fool, I searched anyways ... just in case I fell asleep at the mouse and inadvertently moved it or something. I even attempted to look inside all of the ManageEngine related archives .cab .exe and .ppm files kicking around but no dice. Easy
Local Admin Groups and users report
We have the need for an MIS audit position to report on the local groups and users for our servers. Do you have such a tool? We are users of ADManager and ADAudit.
Desktop Central Tool unable to run reports against multiple machines
Hi I am using your free windows tool " desktop central " and I want to be able to pull a report of every machine on our networks and what bios revision and serial number they are running. Now your tool lets you specify the domain controller and even populates the last but doesn't let you run this against multiple machines and pull that information into a CSV. which is pretty stupid if you ask me means you have to go through each one , one at a time. ( see below) Matt
Way to Export BIOS Model and Serial Number Informaton
Hi Manage Engine I am currently trialing out the inventory tool https://www.manageengine.com/products/free-windows-tools/free-system-inventory-tool.html and it would appear that from inside the software there is no way to select multiple computers and then export to a text file ? we are trying to gather all the BIOS and Serial number details of current desktop and laptops on our network. Your software doesn't not let me make multiple selections ? Is there an easy way to do this ?
*ERROR: relation "servicereq_901" does not exist
Good day. I need help. We testing ServiceDesk on Unbuntu + Mysql 9106 release After good test we want make ServiceDesk at general work system Create virtual host and install on Windows 7 + default postgre base with 9106 release After recovery base from mysql to postgre we have problem - "BackUP" don't work.. Wats wrong we do? In command line sign: - "cd c:\ManageEngine\ServiceDesk\bin" - "backUpData.bat" Starting.... 03.09.2015 16:24:00 com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone
wrong 95% values in last monthe report
we have an issue for viewing last month graphs in all opmanger network interfaces, we tried also custom view and the same issue still and there's another issue which is related when the first issue began to happens, it;s that the opmanger give us wrong value on 95% values in one of our interfaces Need help :( to resolve this issue and thank you.
CPU MEMORY Allied Telesis 8000GS problem
Hello I have problem to monitoring Allied Telesis 8000GS how I could solve this? NO cpu no memory
Managing tasks in Service Request template workflows
Hello, I am a new customer of Service Desk Plus and am currently adding service request templates as part of the Service Catalog. On the Work Flow tab of a service request template, you can add tasks, set dependencies, and organise the order of tasks to match your business processes. My question is - we have a number of processes in our business which can cycle based on the outcome of a particular task. For example: Task 1 - develop a software application Task 2 - deploy the application to a Test
Field and Form rules are not working on the default incident template
Field and Form rules are not working on the default incident template. I have tried to implement this rule on Customised template and it worked, however, the same rule doesn't work with the default template. Request you to please provide a solution
Cannot login to Application Manager plugin for OpManager
Hello, I cannot log to my ApplicationManager OpManager plugin page. The only enabled user seems to be the admin one. Every user we tried (local or Active Directory) is not valid. We have all the time a login page with "Invalid username and/or password." It seems that ApplicationManager plugin doesn't access to the user configuration of OpManager for all users but the admin one. How can we troubleshoot this problem?
Inline emails and notes
Hi guys, Starting to get the hang of this system now after 4 days of heavy use and am enjoying using it. I'd like to propose an idea, and I'll apologise now if it's already available as an option but I couldn't see it. I would like to see the notes and the emails listed sequentially together in date order rather than having the emails separate from the notes. When I am managing a ticket I will use emails, private notes, and public notes, I would like to be able scroll through all information on the
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