Inline emails and notes
Hi guys, Starting to get the hang of this system now after 4 days of heavy use and am enjoying using it. I'd like to propose an idea, and I'll apologise now if it's already available as an option but I couldn't see it. I would like to see the notes and the emails listed sequentially together in date order rather than having the emails separate from the notes. When I am managing a ticket I will use emails, private notes, and public notes, I would like to be able scroll through all information on the
Service Catalog Usage
We have spent a fair amount of time developing out service catalog templates. We would like to only use service catalogs instead of Incident request. Is there a way to disable all incident request in the system, including the default. We would also like to know how to set up the approval process for a service catalog request based on the Group that the request has been assigned to. In other words I want separate approvers based on the groups. Thanks,
Determine way to dynamically adjust Urgency to account for Requested Due Date
We are trying to find a way to automatically adjust urgency for our Helpdesk system. Sometimes, the users will either select a normal urgency when it should be higher, and then our technicians won't get to it as fast as the user would like. We would like to set up a way that will dynamically set the urgency, based on the requested due date. If this would work, we would like to see it look like this: 1. When a new ticket is created (web form only), the system checks the Requested Due Date and if:
Problem updating the assetState of an asset using the servlet API
Hi, I'm having trouble assigning an assetState to the servers registered in Assets in ServiceDesk. I'm using the following URL (I also tried posting the values using form input fields): http://server:port/servlets/AssetServlet?username=hidden&password=********&AssetState=In%20Use&operation=updateasset&assetName=myserver.domain.local&assetType=Server&model=Unknown%20Server It seems that fields that are not bound to a drop-down list are getting populated fine via Servlet API, but assetState is a
Cascading Business Rules
I would like a better understanding of how business rules work when cascading is turned on. Example: I have 6 rules. Rule 3 has cascading turned on: Ticket is created Rule 1 does not apply > move to Rule 2 Rule 2 does apply > changes are applied and ticket moves out of rules Ticket is created Rule 1 does not apply > move to Rule 2 Rule 2 does not apply > move to Rule 3 Rule 3 does apply > move to Rule 4 (because cascade is turned on for Rule 3) Rule 4
Scheduled Rediscovery of Switch interfaces
Hi Opmanager Dev Team, It would be great if an option could be added to schedule the discovery of switch interfaces. So that changes to the port like the IfAlias/Displayname and or in/out speed get adjusted automatic. This would help after changes finding the correct port (when using proper naming). And prevent false alarms due incorrect in/out speed set on the interface. Would it be feasible to implement this? Thanks. 800xl
Exporting full body copy of Change Requests and Service Requests/Incidents
Hello I have the need to move a bunch of my tickets to my billing ticketing platform. I'd like to get the query of Service Requests and Incident Requests I generated from Reports (shown below) altered to add the the data of the conversations = the responses between customer and staff on the Request. Reports seem to only offer a summary with the subject line. Basically, I am looking for a query joining the Requests and the Conversations - if that can be accomplished in a better query than the one
High CPU usage and slow performance after any change.
I'm unable to make any change to my server or manage engine service desk install without a jre service pegging out the cpu at 100%. No amount of rebooting or restarting the service will fix it. If I update and add a sp install to the service desk it causes it, if I change a config file in tomcat (to fix logjam error in chrome) it causes it, if I install linux updates it cause it. The only way to fix it is to roll back to an earlier checkpoint of the VM.
Resolving ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY error in Chrome version 45
Hi, You will receive the error "ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY" when the server is trying to setup a secure connection due to a disastrous mis-configuration as the connection wouldn’t be secure. As of Chrome version 45, this error message is triggered if the SSL/TLS handshake attempts to use a public key smaller than 1024 bits. Please replace the cipher in the SSL connector to fix it. Please edit the Server.xml file from the "<Installation directory>\ManageEngine\ADAudit Plus\conf\" and add
Migrating from MySQL to PostgreSQL
Hi Team Greetings from Desktop Central Technical Support. The migration from MySQL from PostgreSQL is supported from 91032 build. However, I'm just reiterating this news again for the benefit of customers who want to do a migration. https://www.manageengine.com/products/desktop-central/pgsql-database-migration-how-to.html Please feel free to contact support, desktopcentral-support@manageengine.com for personalized assistance. Regards, ----- R. RomanusPrabhu Technical Account Manager Desktop and
Your Trial Period has Ended since patch 91058
I'm running the free edition of Desktop Central and since installing patch 91058 I'm now unable to access the admin page and if I click License I see an error: ' Your Trial Period has Ended / Your License has Expired'
Can I send logs from EventLog Analyzer to McAfee Nitro?
Hey guys, My boss wants us to evaluate McAfee Nitro (boo!) and I'm trying to find a way in EventLog Analyzer to send the logs we're collecting to Nitro (using syslog or something). Does anyone know if this is possible?
REPORT NEEDED - Summery report by template type
We are looking to have a report made that shows us how many times a template was used in a month. I.E. - Jan Feb Mar Default Template - 3 7 4 Account Template - 5 7 9 I would like it to be a 2015. We are using MSSQL. Thanks.
AD Import Error - where`s the log file
Hello, we have Problems importing AD Users inside Service Desk, some of the accounts failed. Is there any log where we can see whats the Problem? Thank you.
Conversation entries - What table
Hello, I retrieve data from servicedesk database in ms sql server and I find it difficult to get particular entries in 'requester conversations'. What was written both by requester and technician to be precise. As I found out I can find conversations in table conversationdescription (workorder>-conversation->conversationdescription). Text itseft is stored in an unfriendly format to analyse but it can be dane somehow. How about entries made by technician as first answer to request. I assume that
LEE OPMANAGER DONT DETECT INTERFACES
Our company is currently evaluating OpManager Large Enterprise Edition 11600, as we feel we have reached the limits of what our OpManager Essential Edition can offer us. I have installed LEE with an evaluation license, but when i tried to scan a switch opmanager LEE dont recognize the interfaces while opmanager ssencial to discovery teh same switch it detect all interfaces there are any restriction for LEE opmanager
Monitor Linux VM Disk Space
We have a Linux machine that is currently being used as a mount point for another server. This server does nightly backups of our ERP system, and I was wondering if it was possible to set up a monitor via SNMP to monitor the available free space on the machine and make sure it doesn't get too small. Currently, we're running it Hyper-v on Server 2012 R2. The Linux VM itself is Red Hat 6.6. Whenever I try and add a performance monitor, however, I get the below message. Please check whether the device
Ability to copy a ticket?
I wanted to see if there was the ability to duplicate a current ticket. Sometimes we get a few users that need the same hardware but they need to be opened on separate tickets for billing purposes. Is there a way to create a single ticket and duplicate it?
Trying to Add Network Shared Printer Configuration
I have been trying to add a shared network configuration and it appears that the Desktop Central server is not seeing most of the print queues that are published in the network. Is there a way to troubleshoot why these printers aren't showing up in the configuration?
Assign Due Date after Approval
Hi guys, Anyone have any idea how to allow the due date be assigned after the request has been approved instead of upon creation of the request. Thanks in advance for your help!
enable port 443
Trying to enable port 443 for Servicedesk Plus - MSP software. It keeps coming back with Access denied when using the changeWebServerPort.bat 443 https command line. Software seems to only want to run in port 80. See attached file for issue Is it possible to run the software with port 443 under IIS? Thanks
SQL 2012/14 AlwaysOn Availability Groups for failover/HA
Hello, Has anyone used SQL server AlwaysOn AG for ServiceDeskPlus-MSP? I would like to install 2 front end servers behind a load balancer that both connect to the listener IP address of the AG. Will the software support two front end servers in this kind of configuration? Any other thoughts/ideas are welcomed. Thanks, Trent
ADD Custom Filed In Requester Details
Hi Dears Is there any way to add some custom filed in the Requester Details.I need add Product name to filter assets of user that are showing me. how i can do it? Thanx a lot
Firewall ports required for EventLog Analyzer
Good morning, I'm attempting to use EventLog Analyzer to collect logs from systems that are separated from the server I'm using by a very tightly configured firewall. Obviously, out of the box (using the demo) I'm unable to collect data and cannot determine from the pdf I downloaded what ports I'm required to have open on the firewall to allow the EventLog Analyzer to successfully collect data from the systems. What logs specifically are required to be open on a firewall to collect data using the
File Monitoring
Can use File monitoring to monitor a folder access .Or I will have to individual manage every file on the folder . So different templates need to be created to monitor the files. Regards Manish
File Monitoring
Can use File monitoring to monitor a folder access .Or I will have to individual manage every file on the folder . So different templates need to be created to monitor the files. Regards Manish
End User Landing Page Changes
Is it possible to change the colour of "Report an Issue" on the main landing page for the user? We are looking to change it from a blue to a red. EDIT: I still have had no responses in the forums or from ManageEngine. I was able to edit the colours but it required an awful lot of digging. It required the CSS file 'sdstyle.css' located in the "C:\ManageEngine\ServiceDesk\applications\extracted\AdventNetServiceDesk.eear\AdventNetServiceDeskWC.ear\AdventNetServiceDesk.war\style" folder to be edited.
When CC user reply to an email
Hi, I have just implemented Manage Engine, and would like a small clarification on an issue. When a technician replies to a requester and a requester who is CC (not the original requester) a new ticket is created. Can't the conversation keep on going under the same ticket? As this would be an issue if every time a CC user replies in the conversation a new ticket is created. Am I missing a setting? Thanks and Regards Daniel
Resolving ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY error in Chrome version 45
Hi, You receive the error when the server is trying to setup a secure connection and due to a disastrous mis-configuration, the connection wouldn’t be secure. As of Chrome version 45, this error message is triggered if the SSL/TLS handshake attempts to use a public key smaller than 1024 bits. Please replace the cipher in the SSL connector to fix it. Please edit the Server.xml file located in the "<Installation directory>\ManageEngine\ADManager Plus\conf\" and replace the given ciphers ciphers= "
Resolving ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY error in Chrome version 45
Hi, You will receive the error when the server is trying to setup a secure connection but due to a disastrous mis-configuration, the connection wouldn’t be secure. As of Chrome version 45, this error message is triggered if the SSL/TLS handshake attempts to use a public key smaller than 1024 bits. Please edit the Server.xml file from the "<Installation directory>\ManageEngine\AD360\conf\" and add the given chipers ciphers= " TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_256_CBC_SHA256,TLS_RSA_WITH_AES_256_CBC_SHA
Edit Password Policy hangs
Hello, I am trying to edit the password policy on a custom policy I've created. When trying to add characters to the "Characters not allowed" field it seems to hang when I try to save the policy using certain characters (<>: for example). Are certain characters not allowed in this field?
Include Computer Description In CI Details
Is it possible to include the "Computer Description" field (found in the System Properties of the computer by the computer name) in the in information that is imported with the ServiceDesk Plus Agent?
SSL Issues in Chrome Version 45.0.2454.85
Dear Customer, We are getting ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY error in Chrome version 45. its because of the weak cipher (lesser than 1024-bit). Refer : https://www.chromium.org/administrators/err_ssl_weak_server_ephemeral_dh_key We need to replace the cipher to make it work (as shown below). Edit the Server.xml file from the "<Installation directory>\ManageEngine\ADSelfService Plus\conf\" ( replace the given chipers) ciphers="TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_256_CBC_SHA256,TLS_RSA_WITH_AES_256_CBC_SHA"
Exchange Reporter Plus Build 5100 Released !
Hi Everyone, We are glad to announce the release of ExchangeReporter Plus Build 5100 ! Below are the new features, enhancements and bug fix included in 5100. New Features: Exchange Monitoring - Performs monitoring across the three key components of the Exchange environment viz. Exchange Server, Database Availability Group (DAG) and Exchange Database and provides reports on related data. Exchange Server Monitoring - Displays monitoring information for each Exchange Role. The cluster is segregated
Computers without specific software starts with specific word & comp name
I need a query report that shows computers without specific software, starts with "Secure" word (ex:SecureDoc). The result should only shows computer name end with NB (ex: ComputerNB). Columns required: - Computer Name - Software Name - Software Version. Thanks.
Reporting specifically around SDP Technicians
I'd like a host of reporting strictly around SDP technicians. Ex. Technician List; Creation date/time, deletion date/time, modification date/time. List of Technicians with certain roles. List of technicians with change rights List of technicians who are project admins. etc. Thanks, Adam
User Creation Template Question
On the Exchange tab of the User Creation Template can I hide line in the attachment? I have two different templates with different defaults for "Mailbox Enabled User" & "Mail enabled user". If they change to a different mail type without changing templates it has non-desirable results.
Inactive computers - last user loged in
Would be a great if we could have "Last User logged in" as we have "Last Login time" on this report Regards Michael
Auditing for SDP Administrator Changes
I would like to see additional reporting just around technician creation, granting and removing of technician permissions, and other types of events in SDP. Thanks, Adam
Did You Know - Multi-factor Authentication Techniques in ADSelfService Plus
In this week’s did you know series, we will look in to the various multi-factor authentication techniques available in ADSelfService Plus. Why Multi -factor Authentication? Even a simple action such as a self-service password reset has the potential to expose your Active Directory to hackers. To mitigate such security risks, ADSelfService Plus verifies users’ identities using two or more factors of authentication as opposed to a single-factor of authentication . Various Authentication Techniques
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