To CMDB or not to CMDB in ServiceDesk Plus (Part 2)
Last time out ( https://forums.manageengine.com/topic/to-cmdb-or-not-to-cmdb-in-servicedesk-plus) we were looking at the CMDB as a means to 'hide' specific custom data against particular assets, in our Smartphone example the IMEI number specifically. Following on from this I'd like to demonstrate how the CMDB is also an excellent 'visual' filtering tool for the asset register. We recently completed a project for a client involving the import of over 2500 facilities management type assets and the
Flagging when call closed
Hi, Anyone know of a way to get the system to flag when you are trying to make a change to a Closed call? Or make it more obvious that the call is closed? If the resolution showed in the Discussion Notes I don't think this would be a problem, but I've seen my technicians update Closed calls multiple times not realising that it has already been closed. Any one else have this issue?
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it's possible to inserto into jump to link the following product opmanager opstore Application Manager Central Version: Build Number 12200
Clasification of devices in opmanager
Dear support , I want to know how opmanager classifies devices, i have like 1000 devices monitored in opmanager and all automatically calsified if its router or switch, but now we are changing our network infrastrcture and we have problem of clasification of devices, we have lots of Cisco switches (cisco WS-C2960-24LC-S (PowerPC405) processor (revision D0) with 65536K bytes of memory.) but this all switches opmanager recognized as ROUTER not SWITCH its problem for us at it do not applied correct
MS Dynamics GP
Any chance we could see a Microsoft Dynamics GP monitoring set?
ServiceDesk Plus 9111 Released
Dear Users, SDP 9111 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9111 SD-60803 : Issue of "non-English" characters appearing as "???" in request object for Request Custom Menu, HTML file invocation is fixed. SD-60297 : Vulnerability and penetration issues in Un-handled errors and exceptions are fixed. SD-60283, 60280 : Vulnerability in Authentication bypass is fixed. SD-60274 : XSS vulnerability
ifindex name
Hi, I was just configured net flow on my fortigate 200d firewall successfully. netflow is enabled on single interface. ex: WAN . but i was able to see the 3 interfaces on the net-flow console. and these interface are not showing as it is. it is showing as ex: ifindex1,2 and 23. where i can set the exact bandwidth of my WAN link, so i can figure out the exact in - out traffic. Thanks and regards, JM
Install Agent. Access Denied
I have already added the computers from the AD. However, I cannot install the agent though I already setup the domain admin credentials.
How can I customize support rep portal
I want to customize the Support Rep portal. I have customized the (Admin --> global settings --> Organization Settings) Customer Portal Settings, but I need to apply the same settings to the support reps section. How can I do this? Best regards, Allistair
Ability to copy custom reports
Would be nice to be able to copy custom reports. Often I need to create the same report and just change something basic like the filtering for a user. I currently have over 200 custom reports. Would be nice to be able to clone them or create a template etc.
Event Field Variable Expansion for Alert E-Mail addresses
I often create alerts for accounts locking out/bad passwords etc. Normally I use an advanced alerts to specify thresholds for these events and filter them to a specific user. What would be nice would be if you could use the fields from the event in the email address like you can in the custom alert message. For example, I could then fire UserA and email when they have had many bad passwords in a week by expanding the %USERNAME% variable on the custom alert. Currently, I have to create an alert profile
Alert Profiles - Include Link to Report Profile
Would be nice to be able to include a hyperlink to a report profile in an email alert. The reason I ask is we have configured many alerts to go to admin users when their accounts have a high rate of failed logons against them (i.e. if they have left themselves logged on onto servers and their passwords expire). We can easily fire them an alert indicating that there had been a high password failure against their accounts. However, I would also like to include a link to the report profile so they could
Create custom reports based on EventID
I'd like to create a custom report with a line series to show the number of Event of a certain ID (NTLM event 4776 in this instance) occurring. There doesn't appear to be a way to do this as the custom reports only allow you to select the pre-defined categories.
Order By - Ascending and Descending
I've quite honestly never seen a report development tool that does not allow for ascending and descending options. If there is a way to do it - it's not obvious.
ShowADSSPTile
AD SelfService Plus, Build Number : 5305 'ShowADSSPTile' is 'FALSE' but Tile still appearing: Client OS: Win 7, 8.1, and 10 I only want the ‘Reset Password/Unlock Account’ link at the logon prompt and not any separate tile. Please Advise?
Add a notification rule to alert a manager when ticket is assigned to his team
Please consider this feature request. Thanks you!
Customize Layout > Modification Rules
HI I am trying to create a rule that will change the value of the "Description" field to match the "Title" of the users account. When I set the "Assign Value" to %Title% that is what the end user account gets populated with. The Description now says %Title% Anyone know how to make the Title populate the Description? Thanks
Report that lists all accounts?
I need to create a report of all enabled user accounts and disabled user accounts. I am only seeing reports for "recently" enabled/disabled, but I need to see all of them. How do I just get a report of all the accounts?
Alert profiles - Include Link to Report Profile
Is it possible to include a hyperlink to a report profile in an email alert? The reason I ask is we have configured many alerts to go to admin users when their accounts have a high rate of failed logons against them (i.e. if they have left themselves logged on onto servers and their passwords expire). We can easily fire them an alert indicating that there had been a high password failure against their accounts. However, I would also like to include a link to the report profile so they could see where
File Server Folder Permissions
Good morning, I'm pretty new to ADAudit Plus and was wondering, is there a report that will show folder level permissions on a specific file server? In our organization, we have a lot of "one off" permission settings across the board and it'd be cool if there was a report I could run that would show who has access to what. Thanks! b
OPMANAGER showing Duplicate vms
Hello, Not sure why that is happening but when I discover windows 2012 Hyper-v it is discovering duplicate vms. like I have only 7 virtual machines on a HOST and it shows 24. See picture attached. We are adding via Add Hyper-V Host wizard with SNMP and WMI credential. We are running Opmanager Enterprise 11400 on one central server and 4 probes. Please help us fix it as soon as possible as we are depending a lot on opmanager. Regards, Hani,
How does it work?
Im new to the product but the company i work for have version 9.x är its not working verry good and we need a new one, i have installed a new netflow analyzer on linux and its working fine but i don know how to get it to collect snmp trafic from our 50 riverbed devices. i have add servers IP in riverbed in one site so i get access to collect data. And i have Add the riverbed IP to "Settings - Discovery - Add Network" and type in the IP and it finds it I have also create a Credential profile with
vCenter 6 in OpManager 11.6?
My company is testing OpManager (11600) and we could not add the vCenter 6.0 to OpManager, we tested with the Virtual Appliance and the vCenter on Windows, not we succeeded in any scenario. The OpManger 11.6 is compatible with VMware vCenter 6.0? I did not find this information in the product documentation. Best regards!
RAM % reported incorrectly in Opmamaner 11
Hello, I have one of the virtual machine Showing top memory usage 97 % but when I check it it is almost not using too much. Even if I shutdown the machine and check after sometime it is still 97%. Could be a corrupted data? how to fix it? See pictures: Thanks Hani,
DMVPN monitoring.
Dears I would like to ask about how to monitor DMVPN and the tunnels performance inside it with OPManager. I need to get useful statistics about the link performance. Is there any possible way? or is there any plug-in helps in that? thanks,
[SDP MSP] Huge BUG in SLA escalation!!!!
Hello ManageEngine Support Team, About a week we have updated our sdp production server to the version 8.3 Build 8312. Every seems fine, until I tried to update the SLA escalations contact list in the default settings: - We receive this error: " No Technician available. Please add." All our technicians are uploaded in the default settings, and this always worked since we started to work with sdp since 2012. In our test server, that we use to test the updates before going to production, with the
Customize EMail - Resolution
Hi, when I resolve a request (via Tab Resolution in Request details) the System sends an email to the requester which ist split into 2 parts: - 1st: The original request - 2nd: My resolution Where can I configure/customize that email-Template? I want to swap tose two parts. Greetings Michael
Unable to download report from report builder
Hi, I have installed the Opmanager 11.6 and I found a problem downloading or saving the report generated from report builder. A window in IE shows that the report could't be download. Why this happened? Best regards, K
Service desk or Desktop central report showing daily server disk utilization.
Hi Manage Engine team I'm attempting to setup a report that will allow me a daily update on the usage of our Server Hdds. This report would need to highlight servers utilizing more than 90% of any of their disks. Cheers Joel
Private Conversations.
Our current help desk solution allows us to have private notes. When a technician is listed as a cc to the ticket we can create an internal note and all the technicians will see the note and get an email about the internal note. I know that there are notes and that they will be private - how can we notify all technicians about the note? Thanks Wil
Schedule Disable AD User
Hello, Is there a way to schedule disable specific user / users ? Thx,
Possible to show Help Desk Technician in ADAudit Plus alert message?
I'm working on setting up a new ADManager Plus instance for our Help Desk to use for basic account maintenance...unlocking accounts, resetting passwords, etc. This group won't have domain admin or account operator rights, so I've chosen the Impersonate as Admin option. That part is working fine. On the same box that I have ADManager Plus installed on, I also have an ADAudit Plus instance running. We've previously had that set up to report account lockout and account unlock activities, and that option
Time spent for group on the same Request ID
Hi, I need a report with the time spent for group in the same Request ID. For example: On Request ID #2 for 30 minutes the Level 1 group was the responsible for this request, but at minute 31 the level 1 group assign Request ID #2 to Level 2 group. So.. i need a report like below Requet ID | Subject | Time Spent - Group 1 | Time Spent Group 2 Thanks SDP 9.1 MSSQL
User traffic based on Destination
Hello User traffic based of Destination takes ages to load the screen. Raw data setting kept to only 1 Day. Still the page takes too long to display. Can anyone guide me to fix it plz ? Regards Cleetus
Deployment error
Hi. I'm now testing OS Deployer's demo in virtual environment and trying to deploy a master image using PXE-boot on target machine. OS Deployer Agent boots successfully and says it is waiting for deployment. Server sees target machine, i start deployment task, target machine reboots and that's all. In logs there are errors : Source '' is unavailable. Additional info: -------------------- Error code: 6 Module: 126 LineInfo: 70E26A1BA387E86E Fields: $module : "C:\Program Files (x86)\Common Files\ManageEngine\Agent\osd_server.dll"
Service catalog's additional fields on reply template
How can I put additional field's variables from service catalog on "REPLY TEMPLATE"? I'd try do it manually inserting $GUDF_CHAR18 but doesn't work. SDP 9.1 BUILD 9102 MSSQL
Find resource group from resource name
Given a resource name, how do I find what resource group that resource belongs to ? When I perform a search on the resource name, the resource is returned with all of the information associated with that resource, but I don't see the resource group for that resource on the search results page. I know that I can go through each resource group and search for the resource, but that is very tedious given a large number of resource groups and resources in our environment. Basically, I'm looking for an
Servlet API Changes in Build 8313
Good Morning, We recently updated our system to 8.3 Build 8313 and are now experiencing problems with our servlet API calls to create work logs. Our scripts have not been modified but we are now receiving the error 'WorkLog cannot be added due to Error Occuered While Loading Form Attributes to DO' in response from the API call. Has something changed in this version that has caused these errors? https://manageengingIP/servlets/RequestServlet The current parameters we were using successfully prior
Upgrade from 6903 to 7000 fails
When upgrading a 6903 PMP running on CentOS from 6903 to 7000 the following error occurs. Installing unpack.bat 100% Could not start Postgres database, The port 2345 is in use. Trying to start PostgresSQL server failed Error Occurred File ./Patch/ppm.err Error occurred :: Irrevertable exception occurred Before the upgrade I veriefied the pmp service and postgressql whre stopped. Also netstat -an did not show port 2345 listening. ppm.err file only indicates to contact support team. Please advise.
Translation bug
Hi, Have version SDP MSP 8.3 Trial Set up integration with Asterisk. When outgoing calls from the application Russian characters display correctly. For incoming calls, letters instead of question marks. Latin thus displayed correctly.
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