Translation bug
Hi, Have version SDP MSP 8.3 Trial Set up integration with Asterisk. When outgoing calls from the application Russian characters display correctly. For incoming calls, letters instead of question marks. Latin thus displayed correctly.
Password sync agent - Invalid Uri
Hi, I have installed the ADSelfService Plus Demo and the Password Sync Agent in a test environment. The ADSelfService Plus Demo installed on a W2K12 machine without any problems. I installed the sync agent on a PDC (W2K8) but I couldn`t start the service because of the missing message queuing. Neither the docu nor the install routine says that there is a dependence on the MSMQ feature. So I installed that feature, double checked the configuration for server and port, checked local firewall but still
SSL is kicking my butt
I have SSL working but not on my fully qualified domain name. For example: https://server/ comes up fine, but if I use https://server.mydomain.com/ then it throws a certificate error. I have installed self-signed AD certs. I have also tried installing with my GoDaddy certs, but the ADSelfService pages won't even load when I do that. Also, my godaddy certs are not like the ones given in the examples. My boss is insisting that https://server.mydomain.com/ functions warning-free before we deploy.
Self service portal - change and problem information
When a requestor creates a request that a technician attachs to a change or problem it is not visible for the requestor in the self service portal (for example a new feature request or an incident that cannon be solved instantly but is a problem). What is in this case the working method of Manage Engine?. I would expect that a requester can see the problem/change information he relates to via his requests in the self service portal? Maybe I'm missing something, who knows? Which status do you giva
Resolution Templates - by Account
Would like to be able to have Resolution Templates by Account so that certain text can be specific? Or can we add Request fields to the Resolution?
Report Configuration Question
I have two reports under the Report Configuration section but both of them have an execution status of 'EWS Managed API Not Installed'. I tried to install it, per the instructions in the Troubleshooting tool and get an error that says 'This installation package is not supported by this processor type. Contact your product vendor.' I guess what I would like to know is what is the EWS Managed API, what does it do and can I get along without installing it? Has anyone seen this or know what it is all
Application Layer Started Hangs
I will start from the begining. We had an 2003 server with 2005 sql server on it, with version 8207. All is working fine. Then i thought it would be a good idea to update it to latest version - 9110. Since it did not want to make the update on the working server i've migrated it to esxi. All went well, i've updated to 9110 and is all working well. Then i thought we need a backup server for it, just in case. So, i've made a new machine with windows server 2008 r2 and sql 2008. Installed latest version
Remove user from Recent Alerts screen.
How can I hide a user from appearing on the 'Recent Alerts' as we keep seeing our Blackberry account appearing as an 'Non Owner logon Alert' whitch is fine. Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Monitoring of Windows 2012 R2 Server on OpManager 11500
Dear Sir/ Madam May I know whether OpManager 11500 support monitoring of Windows 2012 R2 Server? Thank you.
how to make netflow run on centos startup
iam new in using linux and netflow, i want to know how to make netflow run on centos startup? can you give me a solution, thanks before
Handy tip to show HTML code in a report
Here is a handy tip to show the HTML code of the description text from a workorder: SELECT TOP 10 wo.workorderid 'Workorderid', REPLACE(REPLACE(CAST(wo.Fulldescription AS NVARCHAR(MAX)),'<','['),'>',']') 'Description' FROM Workordertodescription wo ORDER BY wo.workorderid DESC You can use this also for notifications
Single user creation, default password.
Is there a way to get ADMP to use a standard password or prefill the standard password while a new user is created?
load factor
Can i know how the load factor of probe server will be incremented by monitor information ? Application Server monitor contains a greater number of information than Database, etc ? how the monitor informationmade effect to load factor value ? Tnx
contract notification
Hello, If I set technicians for ''Notify technicians and asset owners when the lease period for the asset expires.'' in admin configuration is it unessesary to set ''enable notifications'' when I create a Contract? Or what is the difference between the two.
Integration with servicedesk, credentials not accepted
Hi All, I cannot get Opmaanger to integrate with Servicedesk. We only have domain accounts for servicedesk, so I have been trying mine. For this example: My Username: UserA The Domain: mydomain.com.au The Domain as it appears in Serverdesk: MYDOMAIN The Servicedesk server: myserver, IP: 192.168.0.1 The servicedesk port: 443 the servicedesk protocol: http I have tried the below without success: Servicedesk Plus Login (with AD Auth selected): UserA, MYDOMAIN\UserA, UserA@mydomain.com.au, MYDOMAIN.com.au\UserA
Why Are The Filed Lists in Report Development Not Alphabetized?
Please consider having the field lists in alphabetical order. This can't be this hard to do.
Not working after installing new certificate
Our ADSelfService portal was using a certificate which gave errors with Chrome and Firefox (“Server has a weak ephemeral Diffie-Hellman public key”), so I bought a new certificate. I created a new keystore for this new certificate and modified the server.xml: <Connector SSLEnabled="true" acceptCount="100" clientAuth="false" connectionTimeout="20000" debug="1" disableUploadTimeout="true" enableLookups="false" keystoreFile="./conf/sspapplusrtdcom.pfx" keystoreType="PKCS12" keystorePass="******"
Migration from PostgreSQL to MSSQL Error
I am attempting to migrate our Desktop Central Version 8 database from the default PostgreSQL database over to a MSSQL database on the same server but am receiving an error when attempting to do so. When running changeDBServer.bat, with the migrate data option selected, the PostgreSQL database successfully backs up but fails when attempting to restore the database to the MSSQL database. The user for the MSSQL database is configured to use SQL authentication and has been granted full access to the
How do I delete requester email address
We're trying to remove a few email addresses from our list of requesters. But it will not allow us to save the changes made unless we enter a different email address. Is there any way we can remove email addresses rather than replace them with new ones? When we remove the email address in the requester record and press save, the old email address is still there when we look at the record.
Web Portal without signing in.
Is there any way to allow people to submit a ticket request without singing in? Email won't work, because we have specific fields that need to be filled out. Just wondering thanks
troubles with import client list.
Hello I'm trying to migrate service desk plus msp to service desk plus. I have some troubles. When i export the client list, it has 586 client and when i import this list to manage engine service desk plus it sais succes but after the import it has 162 client and before the import it has the same number of client 162. Can you helpme, please? thanks.
search assets in change
hi guys, When I select assets in a new change, it's hard to select what I want by the asset type & ID. Can U add search option including the asset udf fields ?
Scheduled LDAP import only importing some users. Manually-triggered import provisions ALL available users.
The daily LDAP import that we run at 6:30 is importing small numbers of users ranging from 0 to under 100. When I run a manually-triggered import within a couple hours after the scheduled import ( by going to Admin > Users > LDAP > Import Now), it imports many, many more in the hundreds of users. This has occurred ever since we started using a fresh installation of SDP with LDAP. This occurs on all of our SDP servers including DEV, TEST and Production. There should be no difference between a scheduled
Unable to install as a service
Good afternoon sir. Recently, I was download SCP trial for the purpose of test(renewal of SERVER(Hardware)), and installed it on the test PC which has Windows7 Home Premium as OS. (I was chose Professional version and postGREsql as a database) But it showed as like the subject of this article, 'Unable to install as a service' and couldn't start server and web client, either. and, strangely, when I opened the Windows 'Service' managing tool, it seems automatically started and worked well. (C:\ManageEngine\SupportCenter\bin\wrapper.exe
requesters and technicians became unknown!
Hi, I have SDPlus 9.0 build 9.1.0.5, upgraded from 9.0.4.8. all my authors and techs are unknown now :( AD sync is working, I see all of them in 'requesters'/'technicians' tab, all emails are correct etc. but when I make a new request, a catch "requester name does not exist". also, site associations is not working now. BUT! If request was made by email, everything is ok - request arrives with correct requester name, associated with correct site etc. how can i fix this problem?
Change roles mandatory
Hi all, is there anyway to force change roles to be set? we have a few changes that are not being progress because certain roles are not being set initially. or any way around this? thanks Russ
Thin client management
Hello Team, We have installed few thin client in our environment, how can we manage the those devices using desktop central? Regards, Sumit
Email Fetching stops after a few days
Hi, We have the free version of ServiceDesk Plus installed (9.1 Build 9105), and the issue we have is that after running properly for a few days, mail fetching then stops (although the admin keeps displaying the "Last attempt to fetch mail..." messages). There are no issues with sending mail, that is working fine. If I stop fetching, and click the "Save" button on the "Incoming" tab, I get the following error: "FAILURE :E-mail settings saved successfully. Could not find valid certification path to
Samsung bypass MDM
Dear, We're looking to manage some Samsung Galaxy Tab 4 devices. These are Samsung SAFE/KNOX devices, it works great to install/uninstall apps remote and also the possibility to restrict the device is good. But when you set the option to "Modify Devices default Settings" in the profile restrctions to "Allow", then it's possible to add another user on the tablet with full user privileges (except for device settings, like Bluetooth orwifi). We would like to use these Samsung Tablet as a kiosk-like-mode
Forwarded Conversations not showing
Can't view Requester Conversations forwarded by a certain Technician. You can see all replies by this same technician. Any thoughts? George
Authenticating wireless users from MDM database
Is there any system available or a plan in place to offer a system that we can use to authenticate devices joining our wireless network? I'd prefer to have something that checks the device against those already enrolled in MDM. If they are enrolled, they join. If not, they enroll first or are not allowed to join. Thanks!
Use of Business Rules & E-Mail Command
I've been asked about using business rules to automatically assign from tickets to groups. I've done a few basic ones and they work great. I have one now that I think might be able to be done using EMAIL COMMAND parsing .. well .. if that does what I think it does. We have a logon GPO that runs a detection script looking for "fingerprints" of several Crypto Locker type infections. When it finds one it sends an email to SDP with a canned subject line .. so I can key off that .. the part I'm looking
Crednetials for Workgroup prompt
I recently setup Desktop Central for a small office (14 computers) and they do not have a domain. I keep getting prompted from ManageEngine to specify an Admin password for the WORKGROUP but it doesn't allow me to save. The exact message is below. "No credential have been specified for the domains WORKGROUP. Click the domain name to specify credentials." When I click the link and provide an admin username and password it does not do anything when I press the "Update Domain Details" button at the
import LDAP automatically
hi How can I import LDAP automatically? AD has a check box to schedule the import. SDP 9102 on a Linux machine
Shortcut keys
Are there any shortcut keys in SD+? For example, when I'm adding a new incident, I can simply press "Ctrl +R" instead of having to scroll down to the bottom of the page and clicking "Add Request." Thanks!
Migration osticket to Service Desk
Hello, is there any possibility migrate data from osticket to Service Desk including the full history of all tickets? When i had a look at the default csv import file i only see that the subject and main description will be imported... Thank you.
Field & Forms Requester Name
Dear Support, First of all I noticed that rules does not take effect if the field is not loaded in the requester view. for example: we have a field named "Client's Name" and this field should not be visible to requester/client. Hence we removed this field on requester view. Now when we are trying to set a value for "Clients name" Field it does not work. Example: On Form Load, Condition: if Status is Open Execute Script: set value of Client's Name to ABC This rule does not work if the field Client's
Custom Patch Query
I need to generate a patch query based on the following criteria Computer Name | Remote Office | Missing OS Patches | Missing TP Patches Grouped by Remote Office Total of Patches by Remote Office This query I would like to be able to schedule this query to run on a regular basis. Thanks Croz
Error parsing Fortinet Mibs
Hello. I'm trying to upload a Fortigate MIB, but it keeps giving the below errors. Please advise: Error parsing MIB:FORTINET-FORTIGATE-MIB.mib Exception while loading MIB:Could not parse the file D:/ManageEngine/OpManager/./mibs/FORTINET-FORTIGATE-MIB.mib. Encountered "-" at line 7170, column 5. Was expecting a ModuleName and that should be in upper case or atleast in proper case Thank you. Miguel Silva
V11 install, device discovery "INPROGRESS"
I been using NetFlow for a number of years and I really appreciate the application. Today I installed V11, no migration, on the same linux server so no configuration changes on either the linux server or router. I tried adding my router IP address from the "Discovery, Add SNMP Devices" and the Status column shows "INPROGRESS" for more then 20 minutes now. I read some of the forum posting which suggested I run SnmpWalk.sh, it ran successfully without any errors. Any troubleshooting ideas?
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