When a requestor creates a request that a technician attachs to a change or problem it is not visible for the requestor in the self service portal (for example a new feature request or an incident that cannon be solved instantly but is a problem). What is in this case the working method of Manage Engine?.

I would expect that a requester can see the problem/change information he relates to via his requests in the self service portal?

Maybe I'm missing something, who knows?

Which status do you giva a request that is assigned to a problem/change? (close or on hold?)