Time spent for group on the same Request ID
Hi,
I need a report with the time spent for group in the same Request ID.
For example:
On Request ID #2 for 30 minutes the Level 1 group was the responsible for this request, but at minute 31 the level 1 group assign Request ID #2 to Level 2 group.
So.. i need a report like below
Requet ID | Subject | Time Spent - Group 1 | Time Spent Group 2
Thanks
SDP 9.1
MSSQL
I need a report with the time spent for group in the same Request ID.
For example:
On Request ID #2 for 30 minutes the Level 1 group was the responsible for this request, but at minute 31 the level 1 group assign Request ID #2 to Level 2 group.
So.. i need a report like below
Requet ID | Subject | Time Spent - Group 1 | Time Spent Group 2
Thanks
SDP 9.1
MSSQL