How do you get emails (like in Outlook) into a request?
There are lots of times I want to easily put an email (like from Outlook) into a ticket. These are typically emails between our support vendors when troubleshooting an issue, so they're not the requester.
For example, one of our computers that's under warranty had an issue. I called Dell to open a ticket with them. They've sent me 2 emails about my ticket and dispatch information. I would like to easily import this into the ticket. Typically, I just copy/paste the contents of the email and put it in a note. And other times I just print out the email as a PDF and attach it.
How do you typically do this in your environment? Thanks!