Hi

I have SCP 8.0.0 Build Number 8002. Is there a function in your scripts to use wildcards? If the category has multiple options and we only want specific ones to show and these all start with PS or does the script create the new values?

Is there a way to reset the First response flag and set the time to  the last updated + SLA time? Basically this will occur when the request is moved from one group or BU to another. We would like the First time response to show the new time as the new team need to respond within the SLA after it moved.

Regards

Graeme