Example.

We have small retail/branch sites that use CradlePoint Routers.

These routers VPN back to our data center.

We monitor the router via the Private Inside IP address.

Once in a while we get a IPSec Tunnel that locks up and we have to manually reset it.

We have created a field called "Static IP" which is the public IP of the remote Router.

So here is how we would like to do the workflow but it is not possible today.

1: When a monitor fails ping the device IP

2: If that fails ping the "Static IP" from the notes on the device

3: If that ping is successful then run a windows VB script that SSH's to the VPN controller and clear that VPN session which is based on the Public IP in the Static IP field.

4: Once that script runs we want to reping the device IP to validate that VPN is back up

5: If that does not bring the VPN back up then log a ticket in helpdesk.

For all this to work we need to have the ability to use the notes fields in the workflows.