Cannot add license to ServiceDesk Plus

Cannot add license to ServiceDesk Plus

Hello.

I am trying to add a license to our ServiceDesk Plus Standard version in order to increase the number of technicians but I always get the following error: Please apply a proper license file.

To upload the file I received by email, I go to Help -> Licenses

Screenshot in attach.

I'm trying to add the license with a technician account, not with the default Administrator account, which we deleted after  importing the users from Active Directory.

My license details are:

Your ServiceDesk Plus - MSP Free Edition license is attached with this mail.

Details about your license:

Registered to

: Pedro Roeseler

Company Name

: Instituto de telecomunicacoes Aveiro

Number of technicians

: 30

*Remote Support Concurrent Sessions

: 30

Multi language

: true

Project Management

: false

License Type

: MSPStandard

Valid till

: 2016-10-05



Thanks in advace for your help.


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