Cannot add license to ServiceDesk Plus
Hello.
I am trying to add a license to our ServiceDesk Plus Standard version in order to increase the number of technicians but I always get the following error: Please apply a proper license file.
To upload the file I received by email, I go to Help -> Licenses
Screenshot in attach.
I'm trying to add the license with a technician account, not with the default Administrator account, which we deleted after importing the users from Active Directory.
My license details are:
Thanks in advace for your help.
I am trying to add a license to our ServiceDesk Plus Standard version in order to increase the number of technicians but I always get the following error: Please apply a proper license file.
To upload the file I received by email, I go to Help -> Licenses
Screenshot in attach.
I'm trying to add the license with a technician account, not with the default Administrator account, which we deleted after importing the users from Active Directory.
My license details are:
Your ServiceDesk Plus - MSP Free Edition license is attached with this mail.
Details about your license:
| Registered to |
: Pedro Roeseler |
| Company Name |
: Instituto de telecomunicacoes Aveiro |
| Number of technicians |
: 30 |
| *Remote Support Concurrent Sessions |
: 30 |
| Multi language |
: true |
| Project Management |
: false |
| License Type |
: MSPStandard |
| Valid till |
: 2016-10-05 |
Thanks in advace for your help.